IT Analyst, Business Solutions

Job #: req24792

Organization: World Bank

Sector: Information Technology

Grade: GE

Term Duration: 2 years 0 months

Recruitment Type: Local Recruitment

Location: Sofia,Bulgaria

Required Language(s): English

Preferred Language(s): Bulgarian

Closing Date: 11/7/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The Operations & Corporate (ITSOC) department provides state-of-art information and technology applications to support the business needs of Operations and Corporate VPUs. We work with our clients to design solutions that help enable client responsiveness, improve organizational effectiveness, and manage risks. We are committed to delivering business solutions that deliver value for money while we continue to excel at the basics. And we contribute to providing the Bank with an integrated digital platform that connects policies, processes, people, and knowledge across the institution in a holistic and staff-centric manner.

Solutions provided ensure that the systems meet the business needs of users, across a range of functions including operations and corporate business processes, information, knowledge and learning, data and analytics, and more. Solutions leverage modern digital delivery models that incorporate design thinking, modern application architectures, cloud platforms, data engineering and science, DevOps, agile, and more.

­­Overview of the role

The Design team in ITSOC focuses on design thinking, user research, and user experience design, following the principles of user-centered design to help product teams deliver high-quality, intuitive products to our clients within the full range of products in the ITSOC portfolio.

Our team is hiring a User Researcher who has hands-on expertise in designing and leading user research initiatives and design thinking workshops. The successful candidate will be able to employ user-centered design methodologies and design thinking to guide clients and product teams to articulate goals and success criteria for their products by designing and conducting research studies, helping teams flesh out requirements for their digital products, and creating research artifacts to document findings.

Duties and accountabilities

The primary responsibilities of the position are as follows:

•  Design and execute qualitative and quantitative user research initiatives to provide product teams with actionable recommendations on how to improve products, and insights to help them better understand their users
•  Provide feedback and support to other researchers in the team as they create and execute research plans and deliverables
•  Design and conduct workshops and other Design Thinking collaboration sessions
•  Participate in growing and scaling our department’s existing knowledge base of user research insights
•  Help product teams articulate features and requirements based on the needs of both the business and users, as demonstrated by user data and research
•  Use an evidence-based approach to deliver user experience and design solutions
•  Work with product teams to delivery high-quality digital products that delight internal staff and make their work easier and more efficient
•  Advocate for Design Thinking and user-centered design practices across the department and within the larger Bank ecosystem
•  Be familiar with, and stay current on, design best practices and standards

Selection Criteria

•  Bachelor’s in Graphic Design, Information Technology, Communications, Anthropology, Library Science, or related field or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.
•  Experience with user research and/or market research
•  Strong portfolio of past user research work, in the form of deliverables and/or case studies. Candidates will not be considered without a portfolio of demonstrable work.
•  Demonstrated experience with usability testing and research, including modern software/tools and varied methodologies
•  Experience working with teams that use design systems or standardized, modular design at scale
•  Demonstrated experience creating information architectures and user flows, in the form of wireframes, mockups or other documentation
•  Strong project management skills and ability to work in a fast-paced environment
•  Experience in Agile/scrum methodology and an understanding of how to make UX design successful in an Agile context
•  Excellent organizational and time management skills and a keen sense of priorities; must be able to communicate effectively to team members and stakeholders and work independently
•  Ability and willingness to build relationships with stakeholders in order to advocate for the application of user-centered Design
•  Ability to work in a multicultural, international environment
•  Excellent teamwork and interpersonal skills
•  Ability to effectively collaborate and build relationships across organizational boundaries

Note: The selected person will be hired on a two years renewable term contract which can be extended based on business needs and performance.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.