HR Assistant, Client Services, Manila, Philippines At The World Bank

Closing date: Thursday, 9 November 2023

HR Assistant, Client Services

Job #: req24752

Organization: World Bank

Sector: Human Resources

Grade: GC

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Manila,Philippines

Required Language(s): English, Filipino

Preferred Language(s): Closing Date: 11/9/2023 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

In positioning the WBG as an employer of choice and leader within the development community and to better respond to the diversified needs of the organization’s shareholders and staff, PaC will be transforming its delivery model into the following pillars:

  •  Client Services Department that incorporates an end-to-end staffing model and supports the implementation of HR plans and processes. Under a federal model of delivery, the Bank and the IFC will each be supported by a Client Services Department for their respective organizations.
  •  Employment Policy, Compensation and Systems Department that provides an integrated approach to managing employment policy and staff rules, driving compensation and benefit programs, and supporting service solutions, systems, and analytics.
  •  Performance, Career and Learning Department that brings together the entire talent management’s life cycle to maximize and leverage innovative solutions and strategies for increasing the WBG’s organizational and individual performance and capabilities.

The PaCC2 team provides customized and strategic HR support to a range of clients in the East Asia & Pacific as well as South Asia regions of the Bank. These HR partnerships and services are provided to HQ as country-based units.

PaCC2 has a vacancy for a HR Assistant in Manila Office to provide efficient and high-quality support for a full range of Human Resources (HR) functions, including Global Mobility. The scope of the position is varied and demanding, encompassing a combination of some traditional HR client support functions and direct contributions to the team’s objectives. The job requires an ability to multitask working with multiple client groups, solid analytical skills, technological aptitude, a high degree of judgment, initiative and flexibility, problem-solving capability, patience, empathy, and teamwork.

The East Asia Pacific Region Context The World Bank Group serves 23 client countries in the East Asia and Pacific (EAP) region, with a total population of about 1.9 billion people and a GNI per capita of about US$1,100. Clients range from middle-income countries to low-income countries, to fragile states and small island economies in the Pacific.

This region has made the fastest progress in growth and poverty reduction of any region around the world in the last quarter century. Some countries in the region are poised to reach middle-income levels, and others are preparing to join the small group of high-income countries. Such rapid transformation is leading to the largest shift in rural-to-urban population in human history, generating rising inequality within and across countries, while leaving some countries, sub-national regions and groups behind. A number of countries face sub-national conflicts which threaten development progress and inclusive growth for all.

Multi-country department context– Brunei, Malaysia, Philippines, Thailand The BMPT department manages a broad and diverse program in the four countries which range from Lower MIC (Philippines) through to HIC (Brunei). While Philippines is the only active IBRD Borrower, knowledge engagement and increasingly Reimbursable Advisory Services (RAS) are key modalities of partnership in all four countries. The Country Director, based in Manila, oversees three country offices in Bangkok, Kuala Lumpur and Manila. The offices in Bangkok and Kuala Lumpur are managed by Country Managers reporting to the Country Director, while an Operations Manager is located in Manila and handles the day to day management of the Manila office.

Country Context – Philippines The Philippines is one of the most dynamic economies in the East Asia and the Pacific region. With increasing urbanization, a growing middle-income class, and a large and young population, the Philippines’ economic dynamism is rooted in strong consumer demand supported by improving real incomes and robust remittances. Sound economic fundamentals and a globally recognized competitive workforce reinforce the growth momentum. Having sustained an average annual growth of 6.3 percent between 2010-2016 from an average of 4.5 percent between 2000-2009, the country is poised to make the leap from a lower-middle income country with a gross national income per capita of US$3,580 in 2016 to an upper-middle income country status (per capita income range of US$3,956 – 12,235) in the medium term.

Duties and Accountabilities The candidate will be expected to provide HR Assistant’s support including but not limited to the following key areas of responsibilities:

  •  Provides primary assistance in staffing, compensation and benefits, performance/talent management, career development, and separation management. Specifically, responsibilities will involve support in the overall recruitment process from job vacancy posting, candidate screening, interview to staff onboarding and exit processes, HR systems, performance evaluation, compensation reviews, and other HR activities.
  •  Provides local consultant management support through timely policy and recruitment process guidance
  •  In coordination with the Global Mobility team, provides on-the-ground Global Mobility assistance for all staff relocating in and out of the duty station.
  •  Possesses up-to-date knowledge and understanding of HR policies and available resources to support implementation of HR processes. Provides guidance to staff on HR related topics or re-direct staff to appropriate resources for resolution of issues/questions.
  •  Independently identifies and resolves diverse and moderately complex issues/problems within assigned areas of responsibilities as they arise, which often requires interpretation of existing HR procedures and processes.
  •  Suggests ways to enhance work organization and effectiveness. Maintains and updates HR records management system in accordance with the Bank’s requirements.
  •  Serves as an information resource on status of HR related information and draft a variety of standard HR-related correspondence.
  •  Provides quality research and statistics on workforce planning and specific HR Dashboards with support of relevant units. Able to conduct research, analysis, and special studies which support unit’s needs and provide appropriate resolutions.
  •  Provides logistics support and contribute to the content development of country office learning events as requested.
  •  Coordinator for Medical Benefits Plan (MBP) and Leave and Attendance Recording System (LARS).
  •  Mentor less experienced staff. Able to coach peers on relevant technology and systems.
  •  Attends meetings, draft minutes and ensure timely clearance and distribution.

Selection Criteria


  •  Bachelor’s degree in any Behavioral Sciences, Social Sciences disciplines or other relevant fields
  •  At least 5 years of relevant experience, preferably with international development organizations.
  •  Demonstrates high ethical standards, handle confidential information and issues with tact and sound judgment.
  •  Able to undertake diverse and complex assignments with minimal direction and resolve challenging demands.
  •  Good organizational skills, and the ability to work capably in a fast-paced environment, handling multiple tasks within tight deadlines.
  •  Excellent interpersonal skills and commitment to work in a dynamic, multi-cultural environment.
  •  Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
  •  Participates in development, evaluation and system testing activities connected with new business transactions/processes
  •  Able to take ownership and accountability to meet deadlines and achieve agreed-upon results.
  •  Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
  •  Exhibits excellent knowledge of Microsoft Office applications and proficiency of technology or/and systems relevant to functional area.
  •  Solid understanding of general office procedures, machines and equipment.
  •  Excellent written and verbal communication skills in English and Filipino.
  •  Willingness to take up additional ad-hoc responsibilities other than duties directly related to this position whenever needed


  •  Technology and systems knowledge – Has advanced proficiency of latest technology relevant to assigned responsibilities. Demonstrates initiative in learning and/or supporting implementation of emerging technology and systems relevant to effective work of the unit.
  •  Project and task management – Able to organize, coordinate, assess and implement tasks and projects. Demonstrates ownership and accountability for results. Demonstrates innovation and creativity in promoting effectiveness.
  •  Institutional policies, processes, and procedures – Demonstrates in-depth and up-to-date knowledge of administrative and policy guidelines, practices, products and services in area of assigned functional responsibility; can guide others in complex situations.
  •  Versatility and adaptability – Able to anticipate, facilitate and catalyse change in the business environment and accurately assess the need for new skills and knowledge. Demonstrates continued learning demeanor, supporting others in their learning and change management efforts.
  •  Team Leadership (ACS) – Provides direction to the team, making changes to processes as needed to support progress. Encourages others to grow by providing guidance, stretch assignments, & learning opportunities. Plays an active role in the unit-wide leadership teams.
  •  Office Administration – Able to take ownership for all aspects of planning, organization, coordination, and improvement of the unit’s administrative work distribution in support of the implementation of the units work program.
  •  Client Orientation – Able to establish partnership based working relationships with internal/external clients. Demonstrates independence, initiative, and autonomy in addressing clients’ needs.
  •  Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed- upon results, and has the personal organization to do so.
  •  Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
  •  Knowledge, Learning and Communication – Able to research and draft quality written materials or review adherence of written materials prepared by others to administrative requirements. Able to mentor and guide, and organize learning activities within area of assigned responsibilities.
  •  Business Judgment and Analytical Decision Making – Able to use analytical, problem-solving skills and resourcefulness to make informed and practical decisions to carry out own work. Able to advice on information usage and storage, and policies in the area of assigned responsibilities.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.


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December 2023