Staff Welfare Assistant at International Organization for Migration

Position Title : Staff Welfare Assistant

Duty Station : IOM Philippines Country Office (Cotabato City)

Classification : General Service Staff, G-5

Type of Appointment : Special Short Term Graded, up to 31st of December 2022 with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 6 August 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the overall supervision of the Chief of Mission (CoM) in Manila, the direct administrative supervision of the Head of Sub-Office and the technical supervision of the National Staff Counselor, the successful candidate will be responsible for the following:

Core Functions / Responsibilities:

  • Provide case management services to support staff and dependents in IOM Philippines Country Office. This will include assessment, confidential one-to-one, group sessions, and established referral pathways to IOM services and local, and national level services where appropriate.
  • Establish and strengthen local referral mechanisms to ensure staff have an awareness of resources and services, especially in times of crisis.
  • Coordinate and strategize with National Staff Counsellor.
  • Assist in initial assessments/prioritization of staff who may be in crisis situations and require referral pathways to emergency psychological and/psychiatric support with IOM Philippines.
  • With support from the National Staff Counsellor, assist in delivering training as needed on relevant topics including but not limited to stress management, emotional processing, and work-life balance.
  • Increase awareness and support to staff through the dissemination of culturally and gender appropriate psycho-educational material.
  • In coordination with National Staff Counsellor, support the development of a peer support network for humanitarian community in IOM Philippines.
  • In coordination with National Staff Counsellor, implement preventative initiatives, e.g., preparing for critical incidents through awareness raising and mapping existing services.
  • Coordinate with the Security Officer towards including provisions for creating pathways to services providing psychosocial needs of staff during emergencies and following critical incidents in the Country Office security plans.
  • Prepare reports, case notes and perform other administrative duties in a professional manner.
  • Undertake duty travel when necessary.
  • Perform other duties as assigned.

Required Qualifications and Experience


  • Bachelor’s degree in social work, psychology, guidance counselling, or other mental health profession with at least three years of relevant work experience.
  • Completed secondary education with five years of relevant work experience.
  • Additional trainings or certifications on related fields, such as alcohol/substance abuse, stress management, critical incident stress management, cross-cultural communication, conflict resolution, trauma, etc. will also be considered.


  • Experience with other UN Agencies, International Humanitarian Organizations, or Employee Assistance Programs considered essential.
  • Experience in a range of related fields, such as alcohol/substance abuse, stress management, critical incident stress management, cross-cultural communication, conflict resolution, trauma, etc. will also be considered.


  • Proficiency in MS Office and Web based applications.
  • Excellent communication, interpersonal and writing skills.
  • Good analytical and problem-solving skills.


English and French are the working languages of the UN Secretariat. For this position, fluency in English is required. Knowledge of a second official UN language is desirable.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies

The candidate is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link. Competencies will be assessed during a competency-based interview.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

The position involves onsite and/or offsite work (or a combination of both). The working modality will be further discussed during the interviews if candidate is available to work on-site and/or offsite.

How to apply

In order for an application to be considered valid, IOM will only accept applications which should include a cover letter (not more than one page), a résumé highlighting the required education and experience, and a duly completed IOM Personal History Form. To access the form, please visit this link (four pages).

Interested candidates are invited to submit their applications via not later than 6 August 2022. Position title and SVN Number (SVN 2022 022 – Staff Welfare Assistant) should be specified in the SUBJECT field.

Only shortlisted candidates will be contacted.

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