Senior Resettlement Assistant, N’Djamena At Office of the United Nations High Commissioner for Refugees (UNHCR)

Closing date: Monday, 29 May 2023

Hardship Level: D

Family Type: Non Family with Residential Location

Family Type: Non Family with Residential Location

Residential location (if applicable): Addis Ababa,Eth Fed Dem Rep

Grade: GS5

Staff Member / Affiliate Type: General Service

Reason: Regular > Regular Assignment

Remote work accepted: No

Target Start Date: 2023-07-01

Job Posting End Date: May 30, 2023

Standard Job Description: Senior Resettlement Assistant

Organizational Setting and Work Relationships

A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent’s primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  •  Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.
  •  Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
  •  Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
  •  Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR’s resettlement policies and procedures.
  •  Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases.
  •  Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
  •  Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.
  •  Coordinate travel and departure arrangements for refugees accepted for resettlement.
  •  Organize logistical support for governments undertaking resettlement missions.
  •  Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
  •  Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
  •  Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
  •  Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
  •  Assist in mitigating resettlement fraud by reporting suspected fraud.
  •  Recommend eligible cases for resettlement consideration.
  •  Provide counselling to PoC.
  •  Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

International Law;

International Relations;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Not specified


Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).

Functional Skills

PR-Refugee Resettlement programs

PR-Resettlement Anti-Fraud Policy and Procedures

CO-Cross-cultural communication

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile: Following a recent increase of resettlement quotas allocated to this area of operation, the operation is looking into resettlement as an adequate durable solution for a decent number of refugees. Under the direct supervision of the Resettlement and Complementary Pathways Officer, the Senior Resettlement Assistant will be involved in the support of exit permit requests with the authorities in N’Djamena and in the quality control of data on UNHCR’s database, proGres. The position holder will be expected to have a background in data management, with ideally previous experience of proGres v3/v4 or proGres post-migration to the cloud. The candidate will support on preparing statistics for the unit, conducting checks on data and collaborating with the colleagues in the field, to ensure the correct updates are made on the database. The position holder will have good attention to detail and be systematic in her/his work. The candidate should have good negotiation skills and collaborate well with external stakeholders. It is essential that the candidate is capable of working in a challenging environment with few resources, therefore requiring flexibility, resourcefulness and ability to look for innovative solutions. The candidate should be willing to learn, as it is expected that all members of the resettlement and complementary pathways team be ready to learn how to conduct counselling sessions, interviews and draft resettlement submissions. Given the considerable and diverse workload, it is important that the applicant be motivated, hard-working, organized and in French (written and spoken), and ideally with strong English skills, as all communications within the office and with external partners such as Government and humanitarian agencies are conducted in French, while resettlement work is conducted in English.

Suite \u00e0 une r\u00e9cente augmentation des quotas de r\u00e9installation allou\u00e9s \u00e0 cette zone d’op\u00e9ration, l’op\u00e9ration envisage la r\u00e9installation comme une solution durable ad\u00e9quate pour un nombre d\u00e9cent de r\u00e9fugi\u00e9s. Sous la supervision directe du responsable de la r\u00e9installation et des voies compl\u00e9mentaires, l’assistant principal \u00e0 la r\u00e9installation participera au soutien des demandes d’autorisation de sortie aupr\u00e8s des autorit\u00e9s de N’Djamena et au contr\u00f4le de la qualit\u00e9 des donn\u00e9es de la base de donn\u00e9es du HCR, proGres. Le titulaire du poste devra avoir une exp\u00e9rience en gestion de donn\u00e9es, avec id\u00e9alement une exp\u00e9rience pr\u00e9alable de proGres v3/v4 ou proGres post-migration a la cloud. Le candidat contribuera \u00e0 la pr\u00e9paration des statistiques pour l’unit\u00e9, \u00e0 la v\u00e9rification des donn\u00e9es et \u00e0 la collaboration avec les coll\u00e8gues sur le terrain, afin de s’assurer que les mises \u00e0 jour correctes sont effectu\u00e9es dans la base de donn\u00e9es. Le titulaire du poste aura le souci du d\u00e9tail et sera syst\u00e9matique dans son travail. Le candidat doit avoir de bonnes capacit\u00e9s de n\u00e9gociation et bien collaborer avec les parties prenantes externes. Il est essentiel que le candidat soit capable de travailler dans un environnement difficile avec peu de ressources, ce qui exige de la flexibilit\u00e9, de l’ing\u00e9niosit\u00e9 et la capacit\u00e9 de rechercher des solutions innovantes. Le candidat doit \u00eatre dispos\u00e9 \u00e0 apprendre, car il est attendu de tous les membres de l’\u00e9quipe charg\u00e9e de la r\u00e9installation et des parcours compl\u00e9mentaires qu’ils soient pr\u00eats \u00e0 apprendre \u00e0 mener des s\u00e9ances de conseil, des entretiens et \u00e0 r\u00e9diger des projets de r\u00e9installation. Compte tenu de la charge de travail consid\u00e9rable et diversifi\u00e9e, il est important que le candidat soit motiv\u00e9, travailleur, organis\u00e9 et qu’il ma\u00eetrise le fran\u00e7ais (\u00e0 l’\u00e9crit et \u00e0 l’oral), et id\u00e9alement l’anglais, car toutes les communications au sein du bureau et avec les partenaires ext\u00e9rieurs, tels que le gouvernement et les agences humanitaires, se font en fran\u00e7ais, tandis que le travail de r\u00e9installation se fait en anglais.

Required languages (expected Overall ability is at least B2 level):: French ,

Desired languages: English ,

Operational contextOccupational Safety and Health Considerations:Nature of Position:Living and Working Conditions:Additional Qualifications: Skills

CO-Cross-cultural communication, Data Tools, DM-Database Management, DM-Data Management, DM-Protection Data Management Systems, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and Procedures, PR-Resettlement logistics and administration, ResettlementEducation


International Law – Other, International Relations – OtherWork Experience

Competencies: Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator:

CompendiumAdditional InformationFunctional clearance: This position doesn’t require a functional clearance


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