Senior Project Assistant (Site Management) At International Organization for Migration

Position Title: Senior Project Assistant (Site Management)

Duty Station: Doha, Qatar

Classification: General Service Staff, G-6

Type of Appointment:Special short-term graded, Nine Months, with possibility of extension

Estimated Start Date:As soon as possible

Closing Date:27 September 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The Senior Project Assistant (Site Management) will work under the overall supervision of the Head of Office (CAS) and under the direct supervision of the Site Officer. The successful candidate will support the Site Officer in coordinating and monitoring service delivery at the CAS level, care, and maintenance interventions such as constructions, renovations, and facility enhancements, overseeing the Complaint and Feedback Mechanism (CFM), and other related activities within the Site Management Support Unit.

Core Functions / Responsibilities:

• Support the coordination and monitoring of service delivery at the CAS level and maintain proper coordination with the relevant service providers, partners, and stakeholders under the supervision of the Site Officer.
• Support the Site officer with coordinating and monitoring the Care and Maintenance-related activities.
• Support with conducting rapid needs assessments, safety audits, surveys, FGDs, and other service monitoring-related activities at the CAS level.
• Support with the information management, data analysis, and development of information products for the Site Management Support unit in coordination with the Site Officer.
• Support the community participation and communication efforts, conducting outreach community engagement and sensitization activities.
• Oversee the Complaint and Feedback Mechanism at the CAS level in accordance with the CFM Standard Operating Procedures under the supervision of the Site Officer.
• Proactively identify and report to the Site Officer areas for improvement, including but not limited to the accuracy and quality of information being shared with the guests or complainants.
• Managing the CFM database, maintaining proper documentation and data aggregation, including complaints received and responded to, and providing detailed summaries of complaints issues to provide feedback to the program team during monthly and quarterly meetings/reports in coordination with the Site Officer.
• Refer CFM cases to focal points within relevant units in IOM and other service providers in accordance with the SoP.
• Maintain and track complaint and feedback data on the available platforms for retrieval, analysis, and adequate follow-up.
• Categorize separately sensitive complaints like harassment, Sexual Exploitation and Abuse (SEA), abuse, and exploitation, compile and share with existing prevention mechanisms or relevant focal points for IOM and the service providers.
• Support visibility and sensitization efforts to raise awareness of the CFM among the guests.
• Track rumors and debunk them through sensitization efforts.
• Develop CFM-related information products such as monthly CFM dashboards.
• Perform other duties to be assigned by the direct supervisor.

Required Qualifications and Experience

Education

• University degree in social sciences or equivalent from an accredited academic institution or institute with a minimum of four years of relevant working experience, or
• Completed high school degree with at least six years of relevant Experience.
• Professional relevant Experience in Camp Coordination and Camp Management (CCCM) and CFM is an advantage.

Experience

• Minimum two years of professional experience in CCCM, CFM, and/or any other relevant experience related to managing and monitoring complaints mechanisms.
• Experience in managing and coordinating information flows and data management, including collection, storing, processing, and analysing data to generate information products, is desirable.
• Analytical capacity, attention to detail, resourcefulness, initiative, and maturity of judgment.
• Familiarity with statistical software packages is desirable.
• Advanced communication and interpersonal skills with the ability to deal with work pressure and meet deadlines.

Skills

• Data entry, analysis, and manipulation skills in Excel and other Microsoft products.
• Experience in analytical tools like PowerBI will be an added advantage.
• Capacity to manage sensitive and confidential matters with discretion and professionalism.
• Ability to establish effective working relations with persons of different backgrounds.
• Ability to cope with situations that may be psychologically or emotionally traumatic.

Languages

For this position, fluency in English and Dari are required (oral and written). Working knowledge of Arabic and Pashto are a distinct advantage.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies