Senior Operations Officer at International Organization for Migration

Position Title: Senior Operations Officer

Duty Station: Washington DC, United States of America

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 10 October 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. External female candidates:
  3. Candidate from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.


IOM provides a range of services and support to the United States Refugee Admissions Program (USRAP) including, but not limited to case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the overall supervision of the United States Refugee Admission Program (USRAP) Global Coordinator and the direct supervision of the USRAP Senior Program Advisor, the Senior

Operations Officer will be responsible for the overall movement management into and within the United States including the oversight of the Ports of Entry.

Core Functions / Responsibilities:

  1. Oversee the daily activities of the IOM USA Operations Unit and United States Ports of Entry (POE) offices, providing support and guidance to the Operations Associate and POE National Operations Coordinator to maintain positive communication between the entities. Lead the preparation and monitoring of the annual POE and USA Operations budgets and authorize payments as required.
  2. Initiate, plan, coordinate and implement transportation strategies related to the orderly arrival of refugees and self-paying migrants into and within the United States in close coordination with RMM, U.S. resettlement agencies and designated U.S. service providers.
  3. Provide input into the calculation of promissory note levels in coordination with RMM.
  4. Oversee coordination of all relevant activities, travel and post-arrival issues handled by the USA Operations Unit and the POEs with IOM Missions, stakeholders and partners, including the US Department of State (DOS) Bureau of Population, Refugees and Migration (PRM) Refugee Admissions Office, the Refugee Processing Center (RPC), US resettlement agencies and US travel agents. Contribute to positive relations with the partners.
  5. Monitor and guide the work of the U.S. based service providers contracted by IOM for the needs of USRAP.
  6. Monitor the USRAP global pipeline and report to the USRAP Global Coordinator and USRAP Senior Program Advisor for the purposes of liaison with PRM, IOM Country Offices, USRAP Project Managers and other relevant counterparts. Provide status reports on airline booked seats and refugee arrivals on a regular basis and when requested by the USRAP Global Management Team, RPC and PRM.
  7. Develop, maintain, and implement Standard Operating Procedures (SOPs) and provide training to USRAP staff globally as needed. In coordination with the USRAP Senior Program Advisor, serve as a focal point for Country Offices regarding the implementation, interpretation, and compliance with USRAP SOPs in regard to airline usage, travel and arrivals. Coordinate refugee arrival SOPs with US resettlement agencies and PRM. Ensure the relevance and accuracy of the USRAP Chapter in the Movement Management Manual (MMM).
  8. In coordination with the Senior Program Advisor, convene biennial meetings with US resettlement agencies, the Refugee Processing Center (RPC), PRM and the POEs to discuss issues of concern, collaborate on innovations and foster a positive exchange of information. Represent IOM USRAP Operations at other meetings, conferences and workshops as needed. Represent USRAP and IOM New York with partners, vendors, and other external entities.
  9. Develop and implement an annual training plan for IOM USA Operations staff and selected staff from IOM Country Offices. As needed, evaluate staffing needs, develop Position Descriptions (PDs) for new positions, participate in the recruitment of staff and conduct annual staff evaluations.
  10. Plan and advise the Finance Unit and sending missions on USRAP POE utilization, for the purpose of caseload distribution and budget allocations. Review and endorse special travel costs requested by PRM, including the use of ambulances, stretchers, business class travel, change of carriers and routings, and in-transit overnight hotel accommodation or transportation. As needed, serve as the focal point for invoices for services rendered to the US Department of Homeland Security Citizenship and Immigration Services (DHS/USCIS).
  11. In coordination with the Senior Program Advisor and USRAP Data Integrity and Reports Officer, serve as the USRAP Operations Focal Point for the Migration Management Operational Systems Application (MIMOSA) and Receiving Mission Interface (RMI) in relation to database and USRAP interfaces development. Identify IOM software development needs and discuss them with the MIMOSA technical team. Provide training plans, support, and guidance to staff on the usage of in-house system applications, including MIMOSA, RMI, Integrated Global Airline Ticket Order Record (IGator), SAR, AMADEUS, and TRAPPS.
  12. Develop and implement a system that effectively monitors, and reviews U.S. domestic booking activities of IOM Country Offices and U.S. based service providers for the purpose of maximizing cost savings. Initiate, enhance and maintain the in-house databases that track incidents, sending mission compliance and after-hours reports; analyse their data and provide systematic feedback to USRAP Operations program managers and US resettlement agencies regarding incidents and statistics. Advise the USRAP Senior Program Advisor on business process implications and innovations related to in-house systems and tools. Propose new operational or technical strategies in order to address existing challenges.
  13. Identify and implement measures to maintain a high level of integrity in resettlement operations and movements.
  14. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with seven years of relevant professional experience; or,
  • University degree in the above fields with nine years of relevant professional experience.


  • Service within the USRAP at one level below this position (for instance, experience serving as Operations Officer, in a location with USRAP Movement regional coverage);
  • Experience serving as a donor liaison and writing donor reports;
  • Experience managing staff at various levels and from a range of cultural backgrounds, including teams of international staff; and,
  • Experience planning, coordinating, writing and submitting program proposals.


  • Demonstrated ability to manage teams remotely;
  • Proficiency in a variety of USRAP technical tools, including MiMOSA, AMADEUS and I-GATOR;
  • Demonstrated record of establishing and maintaining good working relationships with governmental and diplomatic authorities, national, regional and international institutions, as well as civil society actors;
  • Strong written and verbal communication skills and ability to effectively communicate with and lead a team; and,
  • Excellent computer skills and a high level of proficiency in spreadsheet and database applications.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM e-Recruitment system by 10 October 2022.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 27.09.2022 to 10.10.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

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