Reference Number: 230113
Position Level: NS 3
Department: Information Technology Department
Division: Digital Solutions Division, ITD
Location: Asian Development Bank Headquarters
Date Posted: Wednesday, May 3, 2023
Closing Date: Wednesday, May 10, 2023 11:59 p.m. (2359 Manila Time, 0800 GMT)
Overview
Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.
ADB only hires nationals of its 68 members.
The position is assigned in the Digital Solutions Division (ITDS) within the Information Technology Department (ITD) of ADB. ITD manages the information systems and technology services required for ADB’s operational activities and knowledge exchange in Headquarters and Field Offices.
ITDS provides digital solutions by delivering and supporting software application/data/business process management service products. The division works with business stakeholders to ensure the digital solutions portfolio meets business needs. In support of delivering these services, this division provides governance of applications for ADB. It also provides business process and data management foundational services to drive information consistency and efficiency of product delivery. Guided by the application governance framework and leveraging these foundational services, the division provides digital solutions to support: 1) operations and knowledge management, 2) finance and risk management, and 3) administration and corporate management. In addition, it provides resources and expertise to promote data governance practice and deliver data services, including warehousing, master data management, and business intelligence systems.
Position title upon appointment is Senior IT Officer (Digital Solutions).
Job PurposeTo represent ITD in delivering client requirements through digital products. The incumbent leads the design of new digital products, enhancement of existing products, and incident management to address various issues. S/he establishes governance mechanisms to organize client demand and work with delivery capacity to manage pipeline and portfolio. S/he oversees development teams and promotes modern software development methodologies, including agile, DevOps, test automation, and CI/CD (continuous integration/continuous delivery). S/he will become a subject matter expert in automation technologies such as ServiceNow, RPA, and Power Platform.
The incumbent will report to designated International Staff and may supervise administrative staff.
ResponsibilitiesStrategy, Planning, and Client Management
- Acts as the main point of contact between teams and clients. Represents ITD to clients and coordinates with different parts of ITD for client benefit.
- Maintains regular contact with clients to understand client business needs for a new product, enhancement of existing products, technical issues, training, and support matters.
- Prepare and update product roadmap with clients by developing and maintaining a holistic pipeline. With client and develops release plan for regular releases to the existing product enhancements.
Product Design and Development
- Defines product features according to business needs. Takes charge of user requirement analysis for product design with co-working with the technical team.
- Managing and prioritizing product backlog items. Optimizes pipeline release plan based on the delivery to ensure maximum client requirements are met
- Lead the development process and assist the product development team in meeting the objectives of each sprint/release cycle.
- Monitors release plan and delivery status for portfolio management and reporting to the client.
Production Support:
- Defines post-go-live maintenance service plan, in-house or managed service, for new products in coordination with the technical team.
- Coordinates with the ITD technical support areas to ensure correct and efficient operations of assigned application systems. Respond to and resolve major and critical incidents swiftly.
- Ensure that clients and stakeholders are informed of the status of the product. Regularly submit reports on progress status, including problems encountered and resource requirements of assigned application systems.
Management and Administration:
- Performs capacity planning to ensure the team has the resources and skill sets to meet the increasing demand from the business community.
- Assign the work and supervises the work of the assigned staff and contractors—leads staff development efforts. Coaches, mentors, trains team members, and ensures the overall quality of their work.
- Manages and evaluates the performance of reporting staff, provides clear direction, regular monitoring, and feedback on performance.
Qualifications
Relevant Experience & Requirements
- Bachelor’s degree in Management Information Systems, Computer Science, Business Administration, Accounting, or related areas, preferably with a Master’s Degree or equivalent
- At least eight years experience in developing and implementing large-scale IT initiatives. 2 to 3 years of which must have been in team leadership on relatively big systems development/implementation projects with supervisory experience. At least 4 years of supervisory experience.
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and workflows.
- Excellent ability in requirements analysis, systems analysis, design, and functional and detailed specifications preparation.
- Familiarity with automation technologies such as ServiceNow, RPA, and Power Platform.
- Familiarity with software development lifecycle (SDLC) and Agile methodologies, DevOps. CI/CD (Continuous Integration/Continuous Delivery) and testing/quality assurance.
- Experiences in IT service management processes and tools required
- Demonstrated teamwork (ability to work with others to achieve more effective results)
- Excellent written and verbal communication skills in English are required.
- Please refer to the link for ADB Competency Framework for NS3.
General Considerations
The selected candidate, if new to ADB, is appointed for an initial term of 3 years.
ADB offers competitive remuneration and a comprehensive benefits package. Actual appointment salary will be based on ADB’s standards and computation, taking into account the selected individual’s qualifications and experience.
ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.
Please note that the actual level and salary will be based on qualifications of the selected candidate.