Organizational Setting and Work Relationships
As the High Commissioner¿s senior representative in the country, the Representative provides managerial leadership and oversight to ensure UNHCR’s effective performance in the country of her/his assignment. The incumbent usually manages a budget of USD 6 million and above.
Reporting to the Director of the Bureau, the Representative is responsible and accountable for translating organizational and Bureau-wide objectives and policies into effective programmes. Through a continuous process of situational analysis, the Representative works with his/her team to identify strategic objectives and develop coherent, consistent and effective responses to the challenges faced. He/she is responsible for ensuring the adequate provision of technical support and guidance to the office to enable them to fulfil their accountabilities, including those outlined in the Terms of Reference of UNHCR offices as well as the Age, Gender and Diversity Accountability Framework.
The Representative works to ensure that UNHCR is widely perceived as an effective and trusted partner. S/he is responsible for creating effective networks, relationships, partnerships, and synergies with governments, NGOs, relevant regional political and other fora, civil society, persons of concern and other key strategic partners and actors. He/she lends visibility to important strategic issues, promotes concerted action and the commitment of sufficient resources and expertise to address important matters of concern to UNHCR. UNHCR is well integrated into the UN Resident Coordinator System.
In a complex and demanding political and operational environment, the Representative strives to build a dynamic and sufficiently capacitated team. S/he devolves appropriate authorities, facilitates the sharing of expertise and best practice and creates a climate of collaboration, which aims to empower and motivate colleagues to approach challenges with insight and innovation and to work toward achieving measurable and effective results. The Representative is responsible to ensure a vibrant Multi-Functional Team approach is established and employed at different stages of the operations management cycle, including in programme monitoring, and engaging the participation of relevant functions within the operation. S/he has a responsibility to inform the Bureau and other relevant parties at Headquarters of key political and operational developments in a timely manner.
The comports and actions of the Representative must always reflect the core values and principles embodied in UNHCR’s mandate. A failure on the part of the Representative to adhere to these standards would have negative implications for UNHCR¿s credibility, operations and, ultimately, the protection and well-being of persons of concern to the Office.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
– Stay abreast of the challenges posed by the local political context. – Manage a consultative process within the country operations and with external partners. – Develop and implement a comprehensive communications strategy that generates political and financial support for UNHCR¿s operations. Mobilize financial support for UNHCR corporate priorities as well for country specific projects.
– Implement a results-oriented approach, engaging a robust Multi-Functional Team, for assessing, designing, delivering and monitoring the country operation. – Ensure that the protection strategy is fully integrated into the country operations plan and that necessary resources are allocated to it. – Ensure the country operation¿s adherence to UNHCR¿s policy on Age, Gender and Diversity Mainstreaming (AGDM). – Ensure the country operation plans are consistent with the regional and global strategic priorities; manage a participatory process, with stakeholders, to apply UNHCR¿s standards and indicators in assessing and measuring the performance of the country operations. – Promote accession to the Convention and Protocol and ensure the application of protection standards in the treatment of persons of concern especially women and children. – Ensure persons of concern, especially women and children, have access to relevant information; ensure that cases of sexual violence and abuse against girls and boys are reported and dealt with expeditiously. – Ensure the engagement of UNHCR in the UNCT, UN common programming, planning and funding activities and to actively contribute in the establishment of the CCA/UNDAF and the consequent joint implementation activities. – Participate in the Cluster approach, ensure UNHCR¿s Cluster Lead role and implement other IASC and inter-agency/UN policies. – Ensure that risks to the operation¿s objectives are regularly assessed, priority risks are identified and risk treatments for the priority risks form an integral part of the operations plans.
– Ensure that staff and financial resources are commensurate with operational objectives. – Ensure effective and efficient management of resources within the rules and procedures of UNHCR. – Establish and manage local administrative mechanisms such as a Local Contracts (or Purchasing) Committee, Local Asset Management Board and APPC. – Ensure local compliance with UNHCR¿s human resources (HR) policies including on gender, disabilities, diversity, ethics and HIV/AIDS. – Manage a process of recruitment, assignment and reassignment of local staff for the country operation, in accordance UN/UNHCR rules and procedures. – Where necessary, identify the most appropriate affiliate workforce and optimize its use. – In coordination with the Global Learning Centre, ensure that the learning needs of UNHCR¿s workforce in the country are identified, assessed and addressed. – Exercise effective managerial oversight, direction, guidance and support and conduct regular performance appraisals and coaching.
– In close collaboration with the Designated Official (DO), UNDSS and UN country team/Security Management Team (SMT), gather and analyse information on the local security situation and play an active role in the inter-agency security and contingency planning processes. – Ensure that appropriate security measures are in place to protect staff, and that the country operation complies with UN MOSS/MORSS staff security rules, guidelines and procedures. – Represent UNHCR in the UNCT/Humanitarian Country Team and other inter-agency fora. – Decide on the country strategy and priorities, country operations plans, and approve the country operation¿s protection strategy. – Enforce local compliance with UNHCR¿s global protection, programme, finance and human resources and security policies and standards. – Negotiate and sign local agreements with implementing and operational partners. – Authorize payments as per the organization¿s Delegation of Authority Plan (DOAP) and in accordance with UN/UNHCR rules and procedures. – Modify operational projects and reallocate funds, within the approved budgets and in respect of donor earmarking. – Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level For D1 – 17 years relevant experience with Undergraduate degree; or 16 years relevant experience with Graduate degree; or 15 years relevant experience with Doctorate degree
Field(s) of Education
Business Administration; International Relations; Law; Political Science; Social Science; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses HCR Learning Prog; HCR Managing Operatns Lrng Prg; HCR Protection Learning Prg; (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
– Extensive knowledge of UNHCR operations and services. Extensive knowledge of UNHCR operations and services. – A high level of skill in management of broad programmes, political decision making and negotiating, as well as demonstrated tolerance to frequently changing and highly charged situations. – Ability to lead strategic planning, change processes, results-based management and reporting. – Ability to lead formulation, oversight of implementation, monitoring and evaluation of operations. – Ability to manage for results: translates strategic aims into achievable plans, with established priorities, monitors them, making periodic adjustments as required. – Ability to effectively represent UNHCR at the senior level in internal and external meetings and to build strong relationships with clients.
– Knowledge of geo-political realities and their socio-cultural implications.
MG-Client Relationship Management MG-Change Management PG-Programme Management (project formulation, programme cycles and reporting standards) PG-Results-Based Management UN-UN/UNHCR Inter-agency Policies, Standards, Programmes, and Partnerships UN-UN/UNHCR Mandate and Global Strategic Priorities MG-Field Operations Management MG-Political Decision Making MG-Country/Regional Office Representation UN-Analysis of geo-political realities and their socio-cultural implications (Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
In addition to the competencies required from a UNHCR Representative, the candidate should also posess – deep understanding of the politics; – proven diplomatic and negotiation skills to maintain operational space with the governments concerned and other stakeholders; – strong analytical and strategic thinking skills; – strong communication and resolution skills due to the necessity to deal with often difficult interlocutors; – experience with asylum capacity building and quality assurance of decision making.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
UNHCR Representation for Central Europe (MCO Hungary) covers 4 countries (Hungary, Slovakia, Slovenia, and Czech Republic) with different structures: one Representation, 2 National Offices and the Multi-Country office in Budapest.
As the High Commissioner’s senior representative in the country, the Representative provides managerial leadership and oversight to ensure UNHCR’s effective performance in the country of her/his assignment. Reporting to the Director of the Bureau, the Representative is responsible and accountable for translating organizational and Bureau-wide objectives and policies into effective
programmes. Through a continuous process of situational analysis, the Representative works with his/her team to identify strategic objectives and develop coherent, consistent, and effective responses to the challenges faced. He/she is responsible for ensuring the adequate provision of technical support and guidance to the office to enable them to fulfil their accountabilities.
The Representative works to ensure that UNHCR is widely perceived as an effective and trusted partner. S/he is responsible for creating effective networks, relationships, partnerships, and synergies with governments, NGOs, relevant regional political and other fora, civil society, persons of concern and other key strategic partners and actors. He/she lends visibility to important strategic issues, promotes concerted action and the commitment of sufficient resources and expertise to address important matters of concern to UNHCR. This includes the ability to speak to the public, including the media, in a credible and professional manner.
In a complex and demanding political and operational environment, the Representative strives to build a dynamic and sufficiently capacitated team. S/he devolves appropriate authorities, facilitates the sharing of expertise and best practice, and creates a climate of collaboration, which aims to empower and motivate colleagues to approach challenges with insight and innovation and to work toward achieving measurable and effective results. The Representative is responsible to ensure a vibrant Multi-Functional Team approach is established and employed at different stages of the operations management cycle, including in programme monitoring, and engaging the participation of relevant functions within the operation. S/he has a responsibility to inform the Bureau and other relevant parties at Headquarters of key political and operational developments in a timely manner.
As Budapest is the seat of the Global Service Centre (GSC), the Representative closely coordinates issues of mutual interest with the Head of the GSC.
All MCO countries are member states of the European Union. It is expected that the Representative has a good understand of the political and operational environment of the region. Knowledge of the Common European Asylum System (CEAS) and experience of working within the context of mixed movements, while developing innovative approaches in challenging protection environments, would be an asset.
The operation is also part of the Ukraine emergency situation, with Hungary and Slovakia bordering Ukraine and the Czech Republic in particular hosting a large refugee population relative to its size. Expertise in managing operation in emergencies, and steering operations from emergency response to early recovery and durable solutions, including in capitalizing on operational and protection gains in favour of all individuals of concern. Understanding, and experience, of national social protection schemes and other initiatives in favour of socio-economic inclusion would be a strong asset.
Given the profile of arrivals, prevention, and response to GBV, anti-trafficking measures and child protection are and will remain central elements within the protection response. AAP and PSEA will constitute cross-cutting priorities, informing activities in all sectors. Strategic interventions will also focus on supporting the government to register and process temporary protection applications as well as ensuring access to medical services, including MHPSS, and supporting improvement of reception conditions, safe transport, access to education, and employment.
Living and Working Conditions:
Hungary is located in a temperate climate zone having 4 seasons (spring, summer, autumn and winter). Winters are becoming milder with average temperatures around -5 centigrade on average during the daytime. Summers are hot, occasionally reaching around 35 centigrade, especially in July and August.
Budapest currently hosts the Global Service Centre (GSC) as well as the UNHCR Representation for Central Europe. This Multi-Country Office covers Hungary, Slovakia, Czech Republic, and Slovenia.
No specific security conditions pertain to Hungary. Budapest is a safe metropolitan city, however as in any other city caution shall be exercised when using public transport to avoid pickpocketing.
Accommodation is easy to find; short-, mid- and long-term. The city offers a wide range of hotels, Airbnb, long term rents, etc. Accommodation can be fixed using the services of property agencies, but online solutions are also numerous.
BA: Business Administration (Required), BA: Human Resources Management (Required), BA: International Relations (Required), BA: Law (Required), BA: Political Science (Required), BA: Social Science (Required)
HCR Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, Programme Management (PM) 1 – UNHCR
Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Political awareness, Strategic planning & visions, Teamwork & collaboration
UNHCR Salary Calculator
Addendum 1 to the Bi-annual Compendium 2022 – Part A
This position doesn’t require a functional clearance
How to apply
For a full job description and to apply, interested candidates are requested to visit https://bit.ly/3XfWCma
Closing date for the receipt of applications: 26 January 2023
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).