Position Title: Quality and Integrity Officer
Duty Station: Yaoundé, Cameroon
Classification: Professional Staff, Grade P2
Type of Appointment: Fixed term, one year with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 09 April 2024
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
- Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Context:
Within the Department of Migration Management (DMM), Immigration and Border Governance (IBG) Division, the Immigration and Visas (IV) Unit provides at the request of and in agreement with Member States, immigration and visa policy guidance and expertise as well as technical and operational solutions related to immigration, consular and visa-related matters. The work of the unit focuses on facilitating safe, regular and orderly migration and mobility, in support of the following: a) the IOM Constitution in relation to providing migration services including processing; b) the IOM Member State Strategy in relation to providing secure, reliable, flexible and cost-effective services for persons who require international migration assistance; c) the IOM Migration Governance Framework by assisting States to provide safe and regular access to available migration channels, including implementing well administered visa and entry schemes with limited wait times and reasonable fees; d) the UN Sustainable Development Goals, Goal 10, Target 7 which seeks to facilitate orderly, safe and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies; and e) the Global Compact for Migration, primarily Objective 3 which references the need to facilitate accurate information and access to visas, with pathways that respond to the needs of migrants, and Objective 5 which calls for States to enhance availability and flexibility of pathways for regular migration.
The Canada Visa Application Centre (CVAC) programme of the unit currently operates in 36 locations across the globe. Over 200 IOM staff work on this programme, assisting over 150,000 migrants annually with all forms of visa applications including temporary and permanent resident visas.
Under the direct supervision of the Chief of Mission, and the technical supervision of the CVAC Global Project Manager, the Quality and Integrity Officer will provide technical guidance to and supervision of quality and integrity compliance of the activities of the IOM Cameroon’ programmes with particular focus to the Canada Visa Application Centre (CVAC), checking adherence with contractual requirements and IOM rules and regulations.
Core Functions / Responsibilities:
- Provide effective daily supervision and coordination of the quality of all CVAC activities and staff, facilitating dignified, efficient and cost-effective service delivery with integrity, in line with all contractual obligations of Visa Facilitation Services (VFS) and Immigration, Refugees and Citizenship Canada (IRCC) and with all IOM rules and regulations and CVAC quality service standards.
- Keep up to date and maintain understanding of contract conditions to facilitate successful inspection results from audits conducted by the relevant Diplomatic Representation, donors, and partners. Propose actions to address deficiencies in a timely, efficient and cost-effective manner.
- Maintain close contacts and coordination with the Project Manager and with relevant Offices, Departments and Divisions (Ethics and Conduct, Human Resources Division), conducting day to day communication and reporting about collected feedbacks, issues, challenges and appreciations.
- Support the Manager in ensuring data quality and data protection by monitoring all activities in informatic systems, verifying accuracy of data entry; assist in ensuring that application forms are accurate and meet the requirements set by the government partner; supervise that all forms are available and properly distributed to the applicants; monitor purging and deletion of all personal information according to agreed terms and timelines; check that all involved personnel comply with IOM and government partner’s data protection and information security policies, and promptly bring issues of non-compliance to the attention of the supervisor.
- Maintain and encourage confidentiality of all activities and all beneficiaries; recommend action to mitigate fraud and malfeasance; monitor day-to-day staff activities, with particular focus on most sensitive processes, such as payment and receipting, queue management, appointment scheduling, and optional services.
- Report immediately to Chief of Mission and the Project Manager of any problem or issue arising; properly escalate when necessary; make suggestions on how to improve integrity and prevent fraud and malfeasance.
- Provide capacity development to the CVAC Team to effectively implement the standard operating procedures for quality maintenance in all activities; conduct awareness trainings on IOM and government partner’s policies related to standard of conduct, anti-fraud activities, proper working environment and related integrity policies; supervise monitoring and testing of understanding and knowledge of the staff.
- Help ensure programme integrity by supervising compliance of all CVAC staff members with IOM Standards of Conduct; support, cooperate, and report on internal investigations where required.
- Check if IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
- Conduct regular assessments in person and off-site following the checklists utilized by government and private partners for audits and official visits and facilitate sharing of lessons learned from previously conducted inspections of IV project implementing locations. Compile information from reports to help inform management teams on findings and provide inputs for improvement plans.
- Perform such other related duties as may be assigned.
Required Qualifications and Experience:
Education
- Master’s degree in Business Administration, Client Services, Social Science or any related field from an accredited academic institution with two years of relevant professional experience; or,
- University degree in the above fields with four years of relevant professional experience.
Experience
- Experience in supervising a large team;
- Experience in migrant-related programmes or visa related services;
- Experience in quality assurance and fraud prevention in a client service environment;
- Experience in liaising with governmental and diplomatic authorities and national and international institutions; and,
- Working and living experience in Africa and specifically in Cameroon is an advantage.
Skills
- Knowledge and understanding of IOM’s institutional approach on integrity and quality and related strategies, policies, rules and regulations;
- Knowledge of the UN system and architecture;
- In depth knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
- Ability to work with and maintain strict confidentiality, when necessary.
Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.
For this position, fluency in English and French is required (oral and written). Working knowledge of Spanish is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Notes
Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).
Required Competencies:
Values – all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 2
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
How to apply
Interested candidates are invited to submit their applications HERE by 09 April 2024 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 27.03.2024 to 09.04.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
Requisition: VN 2024 199 Quality and Integrity Officer (P2) Yaoundé, Cameroon (58753467) Released
Posting: Posting NC58753468 (58753468) Released
Posting Channel: Internal Candidates