Job Overview: The ORR Initial Resettlement Services (OIRS) Coordinator leads a team of OIRS caseworkers to provide initial resettlement services to Ukrainian Humanitarian Parolees (UHPs), refugees, asylees, and other ORR-eligible populations. The OIRS Coordinator will train and supervise caseworkers who work closely with clients, colleagues, and external parties to develop service plans to meet client needs utilizing a broad range of financial, medical, social and other services and resources in accordance with client eligibility and program requirements.
Responsibilities include, but are not limited to:
- Lead a team of OIRS caseworkers by providing direct supervision, case consultations, and onboarding and ongoing training
- Train OIRS team to determine client eligibility for OIRS programming and conduct intakes, review program expectations, outcomes, and confidentiality with each potential client.
- Train and guide OIRS team to develop self-sufficiency and service plans for all clients enrolled in the OIRS program.
- Train and guide OIRS team to assess client needs and evaluate client progress at initial intake and case close-out.
- Conduct community outreach and maintain a strong network of service providers that meet client needs.
- Guide staff in response to client crises.
- Intervene in situations where staff or client safety is a concern.
- Liaise regularly with IRC HQ for guidance, support, and information exchange.
- Understand and track the program budget, including the tracking and spending of direct financial assistance.
- Approve direct financial assistance at the local level.
- Responsible for quality assurance of case files and case note documentation on a regular basis.
- Attend relevant trainings and meetings at the local and national level.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Education: Bachelor’s degree in social work, public health, or related field of study preferred or equivalent relevant work experience.
Minimum of 2-3 years of case management experience with similar populations and/or client needs required.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.