Intensive Case Management Supervisor At International Rescue Committee

Job Overview:

The Intensive Case Management (ICM) Supervisor manages staff providing direct client services within the ICM program. The ICM Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.


Core Service Delivery

  • Guide the implementation of the ICM program and ensure all services are completed in a timely manner.
  • Assign cases to caseworkers and ensure timely provision of medical case management and emergency case management
  • Ensure high needs cases receive appropriate services
  • Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

  • Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
  • Develop and maintain vendor relationships that create budgetary savings and improve efficiency

Documentation, Reporting and Contract Compliance

  • Ensure that case file documentation is maintained in compliance with contract requirements.
  • Guide the timely implementation of program updates as needed.
  • Review R&P period reports.
  • Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
  • Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

  • Cultivate a respectful, supportive, and inclusive environment for team members and clients.
  • Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
  • Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
  • Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
  • Represent IRC in public, professional, and governmental forums as needed.
  • Other duties as assigned.


  • University degree (B.A.) required, preferably in social work or related field
  • Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
  • Experience supervising, supporting, and training staff strongly preferred
  • Experience in program management and responsibility for budget management preferred
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives
  • Proficiency in Microsoft Office applications
  • Ability to prioritize and manage time effectively
  • Demonstrated ability to work effectively as a team member in a multi-cultural environment
  • Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
  • Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

  • A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.


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July 2024