Logistics Systems Project Officer At Concern Worldwide

Job Title: Logistics Systems Project Officer (LSPO)

Reports to: Logistics Systems Development Manager

Liaises with: Dublin Supply & Logistics Unit, Emergency Directorate, International Programmes Directorate, Systems staff in Concern’s programme countries and across the organisation including Ireland, UK and US offices, particularly HQ Finance and IT teams.

Job location: Dublin or locations where Concern has an office (except UK). If applying from another Concern operational country, pay scale will be benchmarked for that country. For Dublin, the salary belongs to [grade 4 (€42,946 to €50,524) per annum]. Candidates must be legally entitled to work in Ireland or any other Concern operational country at the time of application.

Contract: 24 month fixed-term, Full-Time

Job Purpose: The Logistics Systems Project Officer will be part of the Supply Chain & Finance Project Team, under the remit of the Chief Operations Officer.

Concern has commenced a global automation project of its supply chain, logistics and finance systems across all countries of operation. The focus of this project is to bring greater efficiency and more effective reporting and monitoring capability. It will also help to ensure the highest level of system compliance. The Logistics Systems Project Officer will work closely with Logistics System Development Manager in the development and implementation of multiple elements of this project across the majority of Concern countries of operation.

Specifically, the role will assist in the rollout of Concern’s digital transport log sheet and reporting system, DiRTTrAC, as well as lead the development of new elements of the system both in terms of reporting and data capture. They will equally be involved in the implementation and administration of the supply catalogue and electronic purchase request tool.

These systems and tools form a key part of the wider Finance and Supply Chain automation project looking at the implementation of an organisational Enterprise Resource Planning (ERP) system. The Logistics Systems Project Officer will be an integral part of the project team and be involved in the selection, design, build, test and implementation of the ERP system.

Key Responsibilities:

Digital Systems Development:

  • Provide technical input, system analysis and testing during development of new digital Supply Chain Management systems throughout all stages of the project life cycle.
  • Engage in the development of behaviour change strategies and planning to shift from a focus on current manual systems towards digital ways of working being embedded in the organisational mind-set at country operations level
  • Lead in the expansion of DiRTTrAC to include digital data gathering for all standard in-vehicle forms, vehicle maintenance and repair information, transport environmental reporting and expansion to include motorcycles and generators.
  • Take responsibility for enabling cloud-based and remote multi-user access, via Concern’s SharePoint based Digital Workplace system, to existing procurement, stock and asset management tools.
  • Review and develop updates to existing procurement, stock and asset management tools to ensure compatibility and efficiency in use on the cloud-based Digital Workplace system.

Systems Implementation and rollout

  • Plan, organise and deliver system implementation workshops as required to complete and embed systems in country operations.
  • Support implementation of new and existing logistics and supply chain systems and tools through all phases of rollout.
  • Take responsibility for the planning and capacity building, system set-up, user credentials creation, master data upload for the digital transport and procurement request systems

Logistics Systems sustainability and maintenance:

  • Liaise with the relevant stakeholders to maintain and update Concern’s Supply Catalogue to ensure all item information is accurate and correctly assigned, that relevant categorisation and hierarchy is in place,
  • Ensure set-up of, and updates to; user access, budget codes, units, local language keywords
  • Regularly monitor and support country-level administrators on routine maintenance of DiRTTrAC master data and option lists.

Training Materials Development and Delivery:

  • Develop and update support documentation and user guidelines for new and existing digital logistics and supply-chain systems and tools
  • Create learning materials for end users, managers and country-level systems administrators to include; training modules, video tutorials, presentations.
  • Liaise with and maintain strong communications with systems teams at country-level to identify training and support needs and plan engagement
  • Plan and lead in the delivery of workshops, both virtual and in-person, to teams implementing digital systems and tools

Information Management:

  • Lead in the development of dashboards for the collation of data from DiRTTrAC and the SR App for logistics intelligence and decision-making by managers.
  • Responsibility for the management of Supply and Logistics SharePoint site to ensure organisational access to all logistics policies, procedures and tools.
  • Act as focal point in development of country-level logistics filing structure for SharePoint and logistics document archiving policy and system.
  • Develop and maintain SharePoint based internal team calendar with Outlook integrations as well an organisation facing logistics training calendar.

Supply and Logistics Unit Support

  • Support Supply and Logistics Unit with other automation projects and tasks as they arise
  • Act as a focal person for general logistics automation request and proposals from across the organisation

Any other duties as assigned by your line manager.

Skills and Experience Required:


  • 3rd level qualification in either digital information management systems or in a discipline relevant to the international humanitarian sector.
  • At least two years’ experience working in an information management or data analysis role
  • At least one year’s experience working in the field of humanitarian logistics
  • Experience of Microsoft PowerPlatform and SharePoint systems
  • Excellent organisational skills
  • Practical, reliable, efficient, conscientious
  • Ability to work on own initiative
  • Strong information management systems understanding and ability, focused on quality control
  • Strong communications skills and team player
  • Good attention to detail
  • Good understanding of development issues


  • Experience work with Zerion iFormBuilder or similar data collection software
  • Experience working in the Global South
  • Written and spoken French
  • Experience and knowledge of Humanitarian Logistics and Operations
  • Knowledge of Results-Based Management (RBM)
  • Previous experience in a similar role an advantage

How to apply

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

If this role sounds right for you, please apply with your CV and cover letter We will respond to every applicant. Please be aware we may offer positions before the closing date. All applications should be submitted through our website at https://jobs.concern.net.

If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neuro-divergent – please let us know and we will do our best to accommodate you.

Important information:

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy

Join Our Telegram Channel

Search Jobs By Country

List of Countries

October 2023