Digital Impact Strategy and Data Officer, P4 HQ Amman JO# 220412 At UN Relief and Works Agency for Palestine Refugees in the Near East

Org. Setting and Reporting UNRWA,

the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Digital Impact Strategy and Data Officer reports to the Director of Digital Impact, Technology & Innovation Department & Chief Information Officer (CIO).


Digital Impact Strategy Development:

-Collaborates with senior leadership to define and refine digital impact strategies aligned with the organization’s mission and objectives. Identifies opportunities to leverage digital technologies to deliver direct impact to Palestine refugees.

-Data Management:

Develops and implements a robust data management strategy. Builds partnerships with senior leadership to establish the vision for managing data as an asset to exploit data and analytics capabilities to maximize the value derived from data assets.

– Data Analysis and Insights:

Defines data and analytics vision, strategy and associated practices. Leads the creation (and assures the ongoing relevance) of the organization’s data and analytics strategy in collaboration with the senior management.

Information Management:

-Develops and maintains organization’s information policies. Explores the value of enterprise information assets.

– Fosters the creation of a data-driven culture, related competencies and data literacy across the enterprise.


– Leads data-driven innovation for the organization, including investigation, adoption and exploitation of artificial intelligence.

Technology Integration:

– Stays updated on emerging digital technologies and trends. Collaborates with IT teams to integrate new tools and platforms that enhance our digital impact and data management efforts.

Collaboration and Training:

-Collaborates with colleagues across departments to ensure a consistent approach to digital impact and data management. Provides training and guidance to staff on best practices related to data collection, analysis, and digital engagement.

Compliance and Security:

-Ensures data privacy and security protocols are followed in all digital initiatives. Keeps abreast of data protection regulations and implements necessary measures.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

Applying Technical Expertise

Delivering Results

Creating and Innovating

Innovating and Taking Risks

Formulating Strategies and Concepts

Leading and Supervising


Ability to work effectively in a team environment and lead cross-functional teams.

For guidance on how to prepare for competency-based interviews: https://careers.un. org/lbw/home.aspx?viewtype=AYI


An advanced university degree (master’s degree or equivalent) from an accredited educational institution in Data Science, Software Engineering, Software Architecture, Computer Science, Information Systems, or related disciplines.

Job Specific Qualifications

Certifications in data analytics tools such as Google Analytics, Tableau, or Power BI is desirable.

Project Management Professional (PMP) / PRINCE2 is desirable.

Certified Data Management Professional (CDMP) is desirable.

Digital Strategy Certified Professional is desirable.

Certified Business Intelligence Professional (CBIP) is desirable.

Certified Digital Transformation Leader is desirable.

Certified Big Data Professional is desirable.

Work Experience

At least 8 years of progressively responsible and relevant professional experience in Information Management, Strategy Development and/or driving digital transformation through data-driven initiatives is required.

Experience in working with cross-functional teams, multidisciplinary environments and enterprise-wide data and analytics programs, operating and influencing effectively across the organization and within complex contexts is required.

Experience in integrating complex, cross-corporate processes and information strategies, and/or designing strategic metrics and scorecards is required.

Data Privacy and Compliance: Experience with data protection and privacy regulations (such as GDPR or CCPA) to ensure ethical and compliant data management practices is required.

Emerging Technology Awareness: Demonstrated understanding of emerging technologies like AI, Data Lakes, Big Data, Data Analytics, illustrating capacity to incorporate innovative solutions is required.

Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required.

An advanced university degree (master’s degree or equivalent) from an accredited educational institution in Data Science, Software Engineering, Software Architecture, Computer Science, Information Systems, or related disciplines is required.

Knowledge of the mandate and mission of UNRWA as well as the cultural, political and social environment in which it operates is desirable.

Work experience with public sector (education, health, registration, and social services) information management systems is desirable. Work experience in an international context is desirable.


Excellent command of spoken and written English.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

The incumbent of this post will be required to travel throughout the Agency’s area of operations in the Middle East.

Applicants have to complete the Personal History Profile (PHP) in Inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025.


A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: Nations

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations

UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.

UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date

How to apply

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date

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July 2024