Code of Conduct and Compliance Supervisor at Terre des hommes Foundation (Tdh) - Humanitarian Jobs

Code of Conduct and Compliance Supervisor at Terre des hommes Foundation (Tdh)


Terre des hommes (Tdh) is the leading Swiss child relief agency. The Foundation has been helping children in need for over 50 years, defending their rights regardless of their race, creed or political affiliation. In over 30 countries, Tdh protects children against exploitation and violence, improves children’s and their mother’s health and provides emergency psychological and material support in humanitarian crises.

Location:                    MMC/Jere LGAs

Reporting to:             

Direct             Head of Global Ethics and Compliance

Local               Country Representative

Employment Type:    Full Time

Contract Duration:     10 months     

General description of the position:

Under the supervision of the Head of Global Ethics and Compliance Office, the Code of Conduct and Compliance Supervisor supports the operations and functioning of Nigeria Delegation with the implementation, reinforcement, and daily coordination of the Terre des hommes Foundation (Tdh) standards, as described in the Global Code of Conduct, with particular focus on the Safeguarding policy framework and the Anti-Fraud and Corruption standards, as described in the related policies. (Child Safeguarding Policy, Policy on the Protection against Sexual Exploitation and Abuse, Directive on Staff Misconduct at the Workplace, Anti-Fraud, Corruption, and Conflict of Interest Policy). The role supports compliance to the relevant Tdh procedures and guidelines within the delegation and contributes to the development of a misconduct prevention strategy translated into project and support functions and day-to-day tasks.

S/He oversees the integration, coordination, and achievement of Tdh’s safeguarding and integrity standards as part of Tdh interventions in the country (projects), with the support of Programmes and Support Managers, Support Services Coordinator, and the Head of Global Ethics and Compliance Office.

S/He oversees the coordination and achievement of the delegation’s safeguarding and integrity objectives, with the support of the Country Delegate.

S/He nurtures and promotes a culture of code of conduct in collaboration with managers and staff at all levels and within all functions of the delegation. S/He  leads in reviewing, planning, and implementing capacity-building plans on strengthening the Global Code of Conduct and Code and ensuring reporting protocols are known and applied.

Key responsibilities include:

A)    General

  • Disseminate and raise awareness of Global Code of Conduct values, standards and commitments, and related policies, as they become available, to Tdh staff, partners, and communities at the national level, across all interventions. Ensure relevant translations, contextualization, and dissemination
  • Support the implementation, management, and monitoring of the delegations’ complaint and feedback mechanisms, and ensure coordination with existing internal mechanisms and standards (SOPs), in close collaboration with the MEAL Manager
  • Advise and support staff and partners in the implementation and understanding of the Global Code of Conduct, with specific emphasis on the safeguarding and integrity policies
  • Support all response functions to ensure alignment with the Global Code of Conduct standards and mandatory processes (safe recruitment, partner assessment, etc.). Support the updating of these tools and the reinforcement of good practices
  • Ensure that ethical standards are integrated into Tdh interventions and that resources are adequate. Support integration requirements and identified priorities
  • Support the Country Representative in the collection and sharing of the annual and institutional key performance indicators defined for the sector (bi-monthly)

B)    Projects

  • Support and train project teams and volunteers to ensure that the Global Code of Conduct, mainly safeguarding and integrity-related risks are assessed for each project and activity, following internal templates and processes, and that mitigation measures are taken, identified, and monitored (at the project development stage and for each activity)
  • Support project teams in integrating mitigation measures as part of the project and daily activities, ensure adequate monitoring and technical support
  • Support programs teams to ensure that the Global Code of Conduct, safeguarding and integrity training and awareness-raising activities, and other regular preventative/capacity strengthening activities are integrated into project activities and budgets and aligned with approved materials
  • Develop and deliver specific Global Code of Conduct, safeguarding and integrity presentations as part of the project kick-out process
  • Coordinate with the Head of Global Ethics and Compliance Office on donor reporting and all safeguarding and reporting protocols with partners

C)    Compliance

  • Review operational processes on a regular basis to identify and evaluate weaknesses in surveillance controls
  • Strengthen processes and controls to mitigate potential risks
  • Create and update policies and procedures for disclosures to detect patterns of unusual activities and conflicts of interest

D)    Community engagement

  • Ensure that Tdh s’ Global Code of Conduct policies and commitments are communicated to and known by children, women and men, staff, and community members in Tdh’s implementation areas. Ensure relevant activities and materials are implemented
  • Conduct and/or ensure and monitor frequent training of key community members/community focal points and awareness-raising activities
  • Support the establishment of the complaints and feedback response mechanisms in the intervention sites and ensure that a direct reporting process is in place for sensitive feedback and complaints raised through these mechanisms, in line with internal procedures
  • Support the annual audit of existing channels
  • Ensure that key policies, procedures, guidelines, and tools are translated into local languages and child-friendly language, are contextualized and integrated with national legislation and shared widely with staff, partners, and communities
  • Ensure that visuals are displayed in all areas of intervention, with key Global Code of Conduct messages and a clear procedure and updated contact list, in alignment with validated materials and internal procedures

E)     Network

  • Liaise with the CoC/safeguarding focal points of other NGOs, working groups, UN agencies, and inter-agency mechanisms and state structures in the country and the safeguarding/PSEA networks, were established
  • Ensure representation of Tdh in these networks and ensure regular liaison and coordination with the Head of Global Ethics and Compliance Office and Country Representative on topics
  • Maintain close contact with the Head of Global Ethics and Compliance Office for information sharing regarding the Global Code of Conduct, activities, and allegations/cases at the country level
  • Attend Regional Working Group quarterly meetings, and HQ training and contribute to defined annual objectives

F)     Capacity building

  • Organize at least one semestrial Global Code of Conduct training for all Tdh staff, volunteers, and partners. Ensure training is documented/tracked
  • Elaborate and organize a Global Code of Conduct induction briefing for all new Tdh staff and partners (onboarding). Ensure briefings are duly documented/tracked. Elaborate on a debriefing process for outgoing staff
  • Actively participate in capacity-building sessions organized by the Global Ethics and Compliance Office at HQ and ensure that the training are replicated in the field
  • Support the delegation in understanding and implementing Tdh standards and commitments
  • Support the translation and contextualization of capacity-building materials, based on approved materials
  • Promote the safeguarding and integrity tools and the internal reporting mechanism (Concern) to all stakeholders. Promote understanding and application of the reporting mechanism and the key principles behind it (survivor-centered approach, confidentiality, zero tolerance, the presumption of innocence…)

G)    Response

  • Act as the focal point for reported incidents at the response level and ensure that they are immediately channelled through the internal reporting mechanism, with particular attention to timeliness, confidentiality, and protection of survivors and stakeholders
  • Upon request of the Head of Global Ethics and Compliance Office/Incident Management Unit at HQ, provide case management support
  • Support the delegation in producing/updating the mapping of legal obligations in relation to safeguarding and integrity
  • Support the delegation in the production and dissemination of a mapping of emergency response services

H)    Global Code of Conduct

  • Uphold and promote, at all times Tdh’s behavioral standards and organizational values as defined in the organization’s Global Code of Conduct and related policies
  • Uphold and promote Tdh’s zero-tolerance policy against all forms of abuse and Tdh’s commitment to ensuring the safeguarding (protection and wellbeing) of all children and adult beneficiaries, community members, and staff

I)      Team management

  • Coordinate, plan, and supervise the work of the team under the supervision
  • Support the team under supervision and propose capacity building/training
  • Appraise the team under the direct supervision

Other: Undertake any other tasks determined by her/his line manager

Job requirements:

This function requires mastery of the core competencies Personal, Social, and Leadership (PSL), Technical and Methodological (TM), and Managerial and Strategic Competencies (MSC)

Of which, in particular:

  • Demonstrate autonomy and decision-making ability
  • Manage time and prioritize, meet deadlines and be punctual
  • Cooperate and contribute to the achievement of results
  • Manages stress and emotions
  • Demonstrates flexibility, availability, and adaptability
  • Communicates clearly, concisely, and responsibly
  • Remains aware of best practice and develops professional practice within own sector/area of responsibility
  • Collects the information needed to monitor his/her activity

As well as the following competencies:

  • Contributes to the development of tools and methods useful to the delegation
  • Sorts, analyses and manages information
  • Produces quality reports (form and content)
  • Develops strategic partnerships
  • Has a working knowledge of donor mechanisms

Academic /Qualifications

  • Master’s degree in Law, Business Administration, Auditing, Social Sciences, Psychology, or any other relevant field

Experience/competencies:

  • Minimum 3-year experience working in a humanitarian context with at least 2 years in similar positions of responsibility
  • Minimum 2 years of field experience in a position with responsibilities in safeguarding, integrity, ethics, or protection (counter-trafficking, gender-based violence, and/or child protection), preferably in emergency settings
  • Good knowledge of humanitarian project management cycle
  • Proven experience in training facilitation and in the use of contextually appropriate pedagogical methods
  • Very good ability to identify and assess the training needs of staff and partners on an ongoing basis and proven experience in developing training modules and tools
  • Good knowledge of international standards with regards to ethics, safeguarding, and integrity. Experience in case management and/or investigating ethics violations is desired
  • Very good capacity and experience in working with community-based organizations, national NGOs, and government services
  • Excellent IT skills: Microsoft Office (Word, Excel, Powerpoint, Outlook), Internet
  • Excellent command of English and languages are spoken in the areas of intervention (Hausa, Kanuri)

Skills

  • Being respectful, approachable, and trustworthy, with impeccable behavior
  • Sensitivity and knowledge of the context, notably in terms of prevention and management of sexual abuse and exploitation, cultural norms and legal framework
  • Ability to remain calm in difficult circumstances and to manage stressful situations
  • Ability to work with and empower others
  • Good understanding of basic principles such as respect for confidentiality, informed consent, data protection requirements, victim-survivor approach
  • Excellent analytical, synthesis and writing skills
  • Very good capacity for innovation and initiative
  • Willingness and motivation to work in an international and intercultural context

High sense of integrity, rigour, and flexibility

Net Salary:         422,000  NGN

Method of Application

Interested and qualified? Go to Terre des hommes Foundation (Tdh) on forms.gle to apply

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