UNOPS South East Asia Multi-Country Office (EAPMCO)
The South East Asia and Pacific Multi Country Office (EAPMCO) supports, develops and oversees the UNOPS portfolio of projects in South East Asia and the Pacific. EAPMCO was established in January 2023 following the merger of the Thailand Multi-Country Office, which covered 20 countries across North East Asia, South East Asia and the Pacific, and the Cambodia Multi-Country Office, which covered 4 countries South East Asia – 3 countries in the Mekong Sub-region (Cambodia, Lao PDR and Vietnam) and the Philippines. EAPMCO currently covers 24 countries across North East Asia, South East Asia and the Pacific. With its head office in Bangkok, the Multi-Country Office comprises nine business units: SEMCO Thailand, EAPMCO Indonesia, EAPMCO Pacific Operations Cluster, EAPMCO Papua New Guinea, EAPMCO China, EAPMCO Vietnam, EAPMCO Lao PDR, EAPMCO Philippines and EAPMCO Cambodia.
In 2022, the UNOPS EAPMCO implemented projects worth more than USD 95.7 million, in the areas of Energy Transition, Digital Transformations, Sustainable Environmental Management, Climate Change, Waste Management, Rule of Law and Access to Justice, Water, Sanitation and Hygiene (WASH), Post Conflict Reintegration, Emergency Relief, Post COVID19 Economic Transformations, and Health, through HR, procurement, construction, contract management, fund and program management services.
The Multi Country Office head office in Bangkok provides strategic direction, operational support, delivery oversight and assurance of the excellence of business processes and quality standards across all of the entire Multi Country Office locations. It is also responsible for developing, delivering and managing the portfolio of engagements in the country of the MCO location itself.
Under the overall guidance and supervision of the Support Services Manager, the incumbent performs and may supervise personnel in delivering technical and administrative support services, covering specialized and non-specialized processes and transactions for discrete work areas in administration and logistics, ensuring efficient, client-oriented client and effective service delivery. The Administration Associate promotes a client, quality, and results-oriented approach, ensuring the utilization of office resources in the most cost-effective manner.
UNOPS in Papua New Guinea
The EAPMCO Papua New Guinea was established in early 2020 to support the implementation of design and construction of infrastructure, sustainable procurement, capacity development to support technical and governance excellence, programme management, and to facilitate access to funding sources in Papua New Guinea.
As an established office since 2022, EAPMCO PNG is demonstrating significant growth and portfolio diversification potential in a short period of time. Working with an increasing number of development partners, in 2023 EAPMCO PNG is quickly being recognised as a responsive and quality partner in climate change resilient infrastructure, sustainable procurement and governance support to the Government of PNG in its service delivery obligations to the people. There are a number of projects currently in the pipeline which will expand the portfolio of existing projects for the office.
Reporting Line:
Under the direct supervision of Head of Support Services the Administration Associate will be entrusted with the following duties and responsibilities:
Functions / Key Results Expected:
- General Administration
- Travel Support
- Logistics and Fleet Management Services
- Team Management
- Knowledge Management and Knowledge Sharing
Under the general guidance and supervision of the Support Services Manager, the incumbent’s responsibilities include the following:
1. General Administration
- Manages petty cash for the office.
- Supports procurement of small supplies, the receipt of those supplies in the system and invoice processing.
- Supports the Admin Senior Associate (or any designated official) in providing general administrative support to the office. Support may include the management of premises, utilities, assets, facilities, etc.
2. Travel Support
- Supports travel planning for the whole office by liaising with personnel on their travel needs for coming periods.
- Prepares and coordinates visa support letters for travellers on UNOPS official travel and obtains necessary security clearances for them.
- Supports the processing of permits for International personnel according to the laws of PNG. Submits data on the timeliness of this support as part of KPIs for Protocol Management.
- Conducts research on destinations and requests Travel Agent for provision of the most direct and economical routes.
- Maintains relationships with approved UNOPS travel agents.
- Ensures valid agreements exist with travel agents before any travel arrangement or transaction.
- Manages travel bookings for both UNOPS and non-UNOPS personnel going on official duty travel in accordance with UNOPS Travel Policy and Standard Operating Procedures and ensures compliance with applicable travel policies and practices.
- Provides policy-backed guidance, to personnel, on self-purchased tickets and process refunds in a timely manner after the travel is completed.
- Provides travel requirements to travellers – such as visa requirements and mandatory inoculations required by health authorities.
- Raises Travel Authorizations (TA) for all travellers and verifies compliance with UN and UNOPS Travel SOPs.
- Ensures that all travel is authorized by budget owners and that mission Terms of References are approved as appropriate.
- Follows up with travellers after the mission and ensures that mission reports are submitted, as necessary, in a timely manner.
- Checks and verifies document requirements for travel and maintains updated records on all travellers.
- Provides guidance to staff and personnel on travel entitlements, routes, rebooking, cancellations and payments.
- Coordinates travel bookings for personnel attending UNOPS-organised events.
- Handles travel issues, conflicts, complaints and refunds.
- Calculates daily subsistence allowances and Terminal Expenses.
- Liaises with the finance team on budget related estimates for tickets and DSA.
- File all relevant documents on participant travels in their respective folders.
- Compiles travel data as part of Key Performance indicators (KPIs) for the Travel Management.
3. Logistics and Fleet Management Services
- Ensures effective and efficient provision of logistics and asset management support services, meeting client needs and in compliance with UNOPS rules, regulations, policies and strategies;
- Implements the logistics system in accordance with UNOPS logistical procedures;
- Compiles vehicle utilization reports, on a monthly basis, and submits it to the supervisor.
- Compiles information on administrative services provided for cost-recovery bills;
- Provides transportation services, including managing drivers, regular vehicle maintenance, insurance, and consumption monitoring;
- Ensures prompt reporting and investigation of vehicle accidents, damage, loss or theft of items; updates and maintenance of vehicle history report;
- Supervises external contractors for transportation services, fuel, maintenance including client service and processing of invoices;
- Reviews, proposes changes to and implements Vehicle Management systems and Standard Operating Procedures (SOPs);
- Provides support for VIP visitors, including secure convoy organization;
- Ensures provision of vehicles and/or driver(s) for transporting authorized project and management personnel;
- Track pertinent information for each individual official vehicle, such as insurance expiration date, motor number, licence expiration date, chassis number, maintenance history, etc.;
- Ensure that all drivers receive relevant training and development and that they have valid driving licences at all times;
- Conducts accident damage assessments, processes vehicle accident reports and raises damage reports as required;
- Advises project managers on fleet and logistical requirements;
- Ensures that all vehicles are licensed and insured as per the requirements of the host government, and that all vehicles are fully equipped in compliance with UNDSS requirements and recommendations;
- Ensures compliance from all staff/personnel with UNOPS Vehicle Management Policy as well as Health and Safety procedures.
- Issues Invoices for authorized vehicle private use by personnel and reports any non-compliance.
- Review/process purchase requisitions for vehicle parts and supplies;
- Manage the UN Booking Hub.
4. Team Management
- Facilitate the engagement and provision of high-quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development;
- Provide oversight, ensuring compliance by team members with existing policies and best practices.
5. Knowledge Management and Knowledge Sharing
- Organize, facilitate and/or deliver training and learning initiatives for personnel on Administration related topics;
- Provide sound contributions to knowledge networks and communities of practice by synthesizing lessons learned and dissemination of best practices in human resources;
- Collect feedback, ideas, and internal knowledge about processes and best practices and utilize them productively.
Impact of Results
The effective and successful achievement of key results by the Administrative Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in Administration, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Education/Experience/Language requirements
Education:
- Secondary education or high school diploma is required.
- First University Degree in Business Administration, Public Administration, or equivalent disciplines is desirable and may substitute some of the required years of work experience.
- In the absence of a degree, administrative certification is an asset.
Experience:
- Minimum of six (6) years of relevant experience in general administrative, logistics, or operations support services in national or international public or corporate organizations in combination with a high school diploma or equivalent is required.
- Experience in providing travel support in an international organization is an asset.
- Experience in Fleet management is a strong asset.
- Some experience in UN system organizations is desirable.
- Proficiency in computers and Google Suites and experience in handling web-based management systems is desirable.
- Experience in the use of Enterprise systems including OneUNOPS is desirable.
Language:
- Full working knowledge of English is required.
- Knowledge of another official UNOPS language is an asset
Contract type, level and duration
- Contract type: Local Individual Contract Agreement (LICA)
- Contract level: ICS-6/LICA-6
- Contract duration: Open-ended and subject to organizational requirements, availability of funds and satisfactory performance.
- Duty Station: Port Moresby, Papua New Guinea.
For more details about the ICA contractual modality, please follow this link:
The position is open for application only for PNG nationals or with valid residence.
- Please note that UNOPS does not accept unsolicited resumes.
- Applications received after the closing date will not be considered.
- Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
- Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
- We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.