Team Assistant, Jordan At WHO

Closing date: Sunday, 18 June 2023


Description of assignment title: Team Assistant

Assignment country: Jordan

Expected start date: 07/02/2023

Sustainable Development Goal: 3. Good health and well-being

Volunteer category: National UN Volunteer Specialist

DoA reserved for persons with disabilities: No

Host entity: WHO

Type: Onsite

Duration: 12 months (with possibility of extension)

Number of assignments: 1

Duty stations: Amman


Mission and objectives

Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health. WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes. WHO’s Thirteenth General Programme of Work (GPW 13) defines WHO’s strategy for the five-year period, 2019-2023. It focuses on triple billion targets to achieve measurable impacts on people’s health at the country level. The triple billion targets are to ensure by 2023:

  •  One billion more people are benefiting from universal health coverage
  •  One billion more people are better protected from health emergencies
  •  One billion more people are enjoying better health and well-being


Under the direct supervision of the Operation Officer (OO) and the overall guidance of the Head of WHO Country Office (HWCO), the Team Assistant is a team member in the technical unit. Work is assigned by the supervisor who gives instructions on non-routine matters. Routine tasks are performed independently with some discretion in non-routine matters related to office procedures only. National UN Specialist Volunteers in Jordan are entitled to: – Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,068.5; – Annual and learning leaves; – Free Medical and life insurance; and – Free access to different learning platforms. For more information on UN Volunteer benefits, entitlements and support, please visit:

Task description

Under the direct supervision of Operation Officer, the UN Volunteer will:

  •  Receive, screen, process and follow-up generic WHO addresses e-mail, correspondence and requests, draft faxes, letters and memos, and follow up on implementation of all administrative actions, ensuring adherence to deadlines and timely response to correspondence and queries;
  •  Handle incoming and outgoing mail and pouch. Record correspondence and maintain filing systems. Type, ensuring correctness of language as well as format, and in accordance with WHO Style Guide, correspondence, reports, documents and presentations upon written/verbal instructions, and independently compose correspondence of purely routine administrative nature;
  •  Make necessary arrangements regarding duty travel of staff in the unit, WHO staff on mission, consultants and Ministry of Health (MOH) participants to meetings, etc., submit Travel Requests (TRs) in the Global Management System (GSM), arrange for flight and hotel reservations and deal with other related matters;
  •  Type documents and presentations for preparation of country, intercountry and regional meetings, workshops, training courses, etc., send invitation letters to participants, photocopy documents and prepare files; follow up with logistics units regarding arrangements. Provide secretarial support during meetings;
  •  Screen and receive visitors and telephone calls, make appointments, answer queries of and/or redirect visitors and callers. Update and maintain records and reference files;
  •  Assist/replace other administrative staff in the WCO and perform other related duties as required.

Eligibility criteria

Age: 27 – 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

3 years of experience in secretarial/ administrative experience, relevant experience working in the UN or other international development organization is an asset. and;

  •  Completion of secondary education supplemented by secretarial/administrative training; University degree in business administration, social sciences or related field is an asset
  •  Good filing and organizational skills;
  •  Ability to maintain good working relationships within national and international staff;
  •  Good knowledge of WHO rules, manuals, practices, procedures and WHO Style Guide as applicable to these criterial levels an asset;
  •  Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  •  Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  •  Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  •  Ability to operate Enterprise Resource Planning (ERP)/Oracle systems an asset
  •  Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
  •  Sound security awareness;
  •  Have affinity with or interest in health promotion, volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise


Driving license


English, Level: Fluent, Required Arabic, Level: Fluent, Required French, Level: Basic, Desirable

Required education level

Secondary education

Competencies and values

  •  Teamwork
  •  Respecting and promoting individual and cultural differences
  •  Communication
  •  Knowing and managing yourself
  •  Moving forward in a changing environment

Other information

Living conditions and remarks

Amman, the capital, is a peaceful city with over four million residents. People are friendly to visitors. Services in terms of banking, transportation, health and communications are easily available. Though Arabic is the official language, English is widely spoken among the majority of the population, especially in Amman. Road network is good both in terms of spread and quality of the roads. Public transportation in Amman is limited. Taxis are relatively cheap and easily available. There are a number of shopping malls, restaurants, gyms, and cinemas. A large variety of accommodation options can be found; however, it is worth noting that prices in Amman have generally increased in the past few years. There are no specific security threats. Amman is a very easy city in which to live; large, many amenities, very modern and serviced by an international airport with direct flights to most capital cities. According to the assessment of the UN Department of Safety & Security (UNDSS) Jordan is a family duty station (category A hardship). As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the insurance plan.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy


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