Location: Portland, Oregon or US Remote
Position Status: Full-time, Exempt, Regular
Salary Level: US: Starting salary for this role will be $64,000 to $76,000 commensurate on experience. Valid unrestricted work authorization in the United States is required at the time of application for this position.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Department Summary
Mercy Corps’ High Impact Philanthropy (HIP) team is a crucial component of the Resource Development Department. The team operates under the strategic leadership of the VP of High Impact Philanthropy to develop and enhance relationships with donors and prospects from the private sector. As a sub-branch within the broader HIP team, the Mid-Level team focuses on donors giving between $1,000-$10,000 in a calendar year. These Mid-Level donors are given a higher level of relationship management than general mass market donors, with the goals of better-retaining and upgrading this valuable audience and identifying candidates to move to a HIP Gift Officer portfolio (which focuses on $10,000+ givers).
General Position Summary
The Senior Development Officer, Mid-Level Fundraising will work within the High Impact Philanthropy (HIP) team and collaborate with the Mass Market Fundraising team to cultivate, steward, and solicit a portfolio of 500+ assigned Mid-Level donors and prospects across the U.S. This position will help review and monitor Mid-Level versioning of Mass Market Direct Mail campaigns, assist with creating and maintaining donor journeys for each subset of Mid-Level donors, and develop upgrade strategies for Mid-Level prospects.
Essential Responsibilities
DONOR RELATIONSHIP MANAGEMENT
- Cultivate, solicit, and steward an assigned portfolio of donors giving $1,000-$10,000 per year.
- Conduct ongoing, personalized outreach to assigned donors via phone, email, mail, texting, and in-person, with the goal of strengthening donor engagement with and commitment to the organization.
- Assist the Mid-Level Team with stewardship, cultivation, and solicitation of unassigned Mid-Level donors (General Pool audience).
DONOR RETENTION
- Partner with the Mid-Level Team to create strategic touchpoints to retain Mid-Level donors.
- Work with the Director of Donor Advancement to create donor journeys and outreach plans to re-activate donors before they drop out of our communication stream.
- Collaborate with the Mass Market Sustainer Manager, Planned Giving Senior Manager, and High Impact Philanthropy team to maintain awareness of cross-selling activities and upgrade opportunities for the Mid-Level audience.
DONOR ACQUISITION
- Work with the Director of Donor Advancement to create and maintain a pool of Mid-Level prospects.
- Develop strategies for conversion of Mid-Level prospects to become Mid-Level donors.
- Aid in planning and implementation of campaigns to convert Mid-Level prospects into Mid-Level donors.
MASS MARKET DIRECT MAIL CAMPAIGN SUPPORT
- Partner with the Director of Donor Advancement to represent the Mid-Level team in communications with the Mass Market Direct Mail team regarding the review and approval of Mid-Level versioning of Mass Market Direct Mail pieces.
- Inform the Mid-Level team of the content and strategy of upcoming Mass Market Direct Mail pieces to ensure the Mid-Level team’s communication plan is coordinated with the timing and content of Mass Market Direct Mail pieces.
- Monitor and assess Mass Market Direct Mail campaign performance for the Mid-Level audience and report results to the Mid-Level team.
Supervisory Responsibility
The Senior Development Officer, Mid-Level Fundraising position has no supervisory responsibilities.
Accountability
Reports Directly To: Director of Donor Advancement
Works Directly With: Mid-Level Development Officers, Direct Mail Manager (Mass
Market Fundraising), Sustainer Manager (Mass Market Fundraising), Direct Mail Agency Partner (Mass Market Fundraising).
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
- Bachelor’s degree (or equivalent) and 4+ years of professional experience in client/customer/donor portfolio management and/or nonprofit development or fundraising, or related experience; experience with Mid-Level fundraising ($1,000-$10,000 per year) a plus.
- Excellent communication and interpersonal skills – both written and oral.
- Proven track record of working in a forward-facing role and knowledge of customer service practices.
- Strong organizational and time management skills, attention to detail and process, ability to record and track progress through CRM.
- Understanding and experience with direct marketing, including the tools and analytics that support database marketing.
- Understanding and experience of monitoring Direct Mail campaign performance and metrics.
While experience in humanitarian aid and NGO (Non-Governmental Organization) not-for-profit organizations is considered a plus; applications are open to candidates from diverse backgrounds, including the private sector, provided they possess the transferable skills outlined for this position. With a focus on professional success, we will provide comprehensive training tailored to align with Mercy Corps’ specific requirements, aiming to enhance existing skills for a seamless transition into the role of Senior Development Officer, Mid-Level Fundraising.
Success Factors
The successful candidate will have an ability to develop personal relationships with a variety of people in a variety of contexts. They will be able to secure and increase contributions from donors and retain donors through ongoing communications. It will be critical to credibly represent both program content and the heart of Mercy Corps to external audiences as well as add constructively to a sense of team and shared goals. This individual will be passionate about delivering value to donors, while balancing those needs with the organization’s priorities, resources and objectives. They will be self-motivated, take initiative, and have a bias toward execution. Attention to detail, comfort with data and analytics, high integrity, and a passion for the mission of Mercy Corps are a must.