Regional Database Officer (Information, Counselling and Referral System (ICRS)) At International Organization for Migration (IOM)

Position Title: Regional Database Officer (Information, Counselling and Referral System (ICRS))
Duty Station: Abuja, Nigeria
Classification: Professional Staff, Grade P2
Type of Appointment: Special short-term graded, six months with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 25 August 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states.


Under the overall supervision of the Lake Chad Basin (LCB) Demobilization, Disassociation, Reintegration and Reconciliation (DDR​_R) Programme Coordinator and the direct supervision of the Regional ICRS Officer, and in coordination with the DDRR Programme Manager in Nigeria as well as with the Information and Communications Technology (ICT) department and the Information Management Unit (IMU), the successful candidate will be responsible for developing and setting up the technical requirements for registration and profiling databases following IOM Information, Counselling and Referral System (ICRS) in Transition Centres for Reinsertion programmes addressed to Low Profile Boko Haram associates in the LCB region, in direct support to the Military and Civilian management authorities of the centres, with potential expansion to different geographical areas and centres.

Core Functions / Responsibilities:

  1. Develop, set up, manage, and maintain Information, Counselling and Referral Service (ICRS) databases application system as per requirements set by the DDRR programmes in the LCB region.
  2. Supervise, follow up and test the implementation of the technical equipment in the different transition and rehabilitation centres in the region.
  3. Identify and implement potential improvement areas for the system to keep enhanced effectiveness and efficiency of the process flow.
  4. Set up an effective system of data and files classification, with comprehensive documentation (physical and software data).
  5. Monitor the start-up of the system, supporting users, and set up contingencies for troubleshooting problems.
  6. Develop a tailored Standard Operating Procedures (SOP) for additional reporting.
  7. Prepare a budget and maintenance or management plan for short and long-run programme.
  8. Prepare a work plan for development, quality control, rollout, full implementation, and management of the application.
  9. Conduct technical and information-sharing meetings regarding the progress of designing, development, and implementation of the applications.
  10. Ensure the implementation of IOM ITC standards, policies, and guidelines, with regards to the databases and information systems being followed and implemented.
  11. Ensure the required performance of the developed applications to prevent and minimize downtime or service interruptions.
  12. Technical liaison with technical counterparts as needed.
  13. Prepare detailed technical documentation and conduct trainings for the system administrators, managers, and interviewers.
  14. Assist in preparing user manuals and conducting training programmes for the relevant users.
  15. Travel to different field locations as needed.
  16. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.


  • Experience in cooperating business application development for process flow management;
  • Experience in windows and web-based application development;
  • Experience in MS SQL, Access, C#,, MVC application development and data management is required;
  • Experience in MySQL, PHP and extensive knowledge of contents management system packages, open-source frameworks (JavaScript/AJAX, HTML5, etc), and programming API is an advantage.


  • Extensive knowledge in Microsoft Applications and Microsoft Dynamics Certificate is an advantage;
  • Ability to work effectively with local authorities, stakeholders, and beneficiaries.
  • Excellent communication skills;
  • Strong general analytical skills.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of one of the IOM Official languages (Arabic, Chinese, French, Russian, Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM e-Recruitment system by 25 August 2022.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 12.08.2022 to 25.08.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

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