PSP Officer (Operations), IICA 2, Copenhagen at UN High Commissioner for Refugees

UNHCR, the UN Refugee Agency, is offering a PSP Officer (Operations) IICA-2/LICA-10, position within the PSP Global Operations Unit of the Private Sector Partnerships Service.

UNHCR is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions of people.

Title: PSP Officer (Operations)

Duty Station: Copenhagen, Denmark / Home-based (Europe/Africa/MENA time zones)

Duration: 1st Oct 2022 – 31st Dec 2022 (Expected services to continue in 2023)

Contract Type: UNOPS International Specialist, LevelIICA-2 / Local Specialist, Level


Closing date: Sunday, 4th September 2022 – Midnight (CEST)

Start date: 1st October 2022

Organisational context

PSP has been operating for over 10 years, working globally with different UNHCR regional and country offices and conducting a variety of activities to fulfill one simple primary purpose: maximize private sector funds while spreading awareness and advocating for a greater understanding of the refugee story, growing a global community in support of refugees and UNHCR.

Within PSP, the Global Operations Unit coordinates the Annual Planning process and consolidates, analyzes, and reports on performance across the fundraising network. The Global Operations Unit supports the PSP network of Offices and National Partners in monitoring implementation and fundraising performance. The team is also responsible for managing the National Growth Fund (NGF), the main source of investment in private sector fundraising programmes.

The position

Reporting to the PSP Officer (Planning), the PSP Officer (Operations) will contribute to verifying results on investments, analyzing trends, and making recommendations; engaging and communicating with the relevant UNHCR Divisions to ensure internal understanding and lead on initiatives to ensure alignment with PSP; managing and optimizing resource allocation/reallocation and budgeting processes, with the ultimate goal of supporting PSP’s strategic targets and objectives. The PSP Officer (Operations) will be responsible for tracking budget and the related trends, to support the most efficient and effective resource allocation in PSP, as well as high budget implementation rates across the PSP network.

Finally, the PSP Officer (Operations) will support the Global Operations team in ensuring that the processes of planning, reporting, forecasting, and resource allocation are running smoothly and efficiently.

Duties and responsibilities

Under the overall supervision of the PSP Officer (Planning), the PSP Officer (Operations) will:

  • Lead on ongoing initiatives related to verification of results on investments executed by operations in the PSP network and of key performance indications related to Cost of Fundraising Operations, Return on Investment, and other relevant metrics.
  • Analyze trends, raise critical questions, and interpret data to provide future projections, identify saving opportunities and efficiency gains, and make recommendations.
  • Engage and communicate with UNHCR Finance & Administrative Management and the Strategic Planning & Results Divisions to ensure internal understanding on the rigor of the PSP processes in place for monitoring fundraising investments, at the channel and market level, and on the decision-making process for the investment fund allocation.
  • Promote initiatives to ensure that PSP adopts – by consensus – the recommendations and resolutions issued by UNHCR internal divisions, that are ultimately aimed to provide continuous support to PSP to that it can achieve its goals and successfully implement its strategy.
  • Improve the management of resource allocation, simplify processes, and make them more robust, flexible, and efficient. Liaise with other sections and divisions to adopt best practices, including sharing skills and knowledge within the team and across the broader PSP network.
  • Develop control mechanisms and processes to ensure that the necessary resources to cover human, travel, material, and services are made available and optimally utilized within the PSP programme cycle, ensuring a high year-end implementation rate.
  • Provide insights for the initial allocation and subsequent reallocations of resources during the PSP programme cycle, so that the use of available resources is optimized.
  • Contribute to planning, reporting, monitoring and review exercises, as per the Global Operations Unit’s needs. Perform other related tasks and duties as required.

Essential minimum qualifications and professional experience required

The ideal candidate will possess the following qualifications:


  • A university degree in one of the following: Economics, Business Administration, Finance, Social Sciences, Data Science/Information Management, or a related discipline.

Work Experience

  • Six years (or 5 years for master’s degree holders) of work experience with the relevant university degree is required, with at least 3 years of experience in a role related to resource management/allocation and/or process improvement.
  • Exposure to and knowledge of the UN system, preferably with UNHCR or another UN Agency, is an asset.
  • Demonstrated knowledge of and experience in quantitative and qualitative analysis. Strong Excel skills are required.
  • Experience in financial planning and reporting is desirable.

Key Competencies

  • Computer proficiency: advanced experience using Microsoft Office Suite, Word, and PowerPoint to build and present scenarios and fact-based analysis to support decision-making. Experience with Office 365 and SharePoint is preferred.
  • Proven ability to work independently and effectively and handle multiple priorities in a fast-paced environment. Ability to work confidently under pressure to deadlines.
  • Skilled in data interpretation, report writing and presenting findings. Excellent analytical abilities with expertise to collect, organize, analyze, and disseminate significant amounts of information with attention to detail, accuracy, and vision.
  • Strong research, writing, organizational and time management skills.
  • Effective oral and written communication skills, with the ability to convey technical findings and insights to key stakeholders.
  • Dynamic and enthusiastic.
  • Strong problem-solving and follow-up skills.
  • Proven ability to manage confidential information.
  • Experience working in a multi-cultural environment and good interpersonal skills. The successful candidate will be a keen team player.
  • Fluency in written and spoken English is required, knowledge of another UN language is preferable.

Location and Conditions

The successful candidate will be based in the UN City in Copenhagen, Denmark. There is also the possibility for the incumbent to be home-based.

Candidates are expected to be based within Europe/Africa/MENA time zones, to ensure that daily interaction with the Global Operations team and with other PSP/UNHCR Units and Sections can take place with no issues.

The position is initially up to the end of the year with possibility of extension in 2023 subject to satisfactory performance and budget availability.

This position is a full-time role starting from 8.30 am to 5:00 pm, Monday to Friday (40 hours per week).

How to apply

For a full job description and to apply, interested candidates are requested to visit

Closing date for the receipt of applications: Sunday 4th September 2022 – Midnight (Copenhagen time)

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.

Recruitment as a UNHCR staff and engagement under a UNHCR affiliates scheme or as an intern is subject to proof of vaccination against Covid-19.

Join Now

Search Jobs By Country

List of Countries

June 2024