BACKGROUND:
The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and
disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in over 40
countries and 29 U.S. cities. The IRC’s Resettlement, Asylum and Integration (RAI) department creates opportunities for
refugees and other vulnerable migrants to gain stability and control of their future. RAI serves more than 100,000
individuals each year, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic
Wellbeing, Education and Power.
The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame.
The goals of the Home-Study Post Release Services Program (HS/PRS) are to:
- Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
- Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).
SCOPE OF WORK:
The HSPRS Operations Coordinator supports IRC’s Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC) working closely with the HSPRS Operations Manager, Assistant Director, Quality Assurance Manager, and various other members of the HSPRS management team. The Operations Coordinator is responsible for a wide range of administrative and operational functions to support the successful advancement and coordination of projects, grants, events and other activities of the HSPRS unit within the Resettlement, Asylum and Integration (RAI) department. The OC has close working relationships and liaises regularly with HSRPS staff as well as members of other teams including but not limited to: RAI Finance and Budget; RAI Resource Acquisition and Management (RAM); RAI Operations, IRC Finance, IRC Supply Chain, and IT. This position reports to HSPRS Program Director.
This position is part of an anticipated 36-month contract.
Responsibilities:
Safety and Security (S&S)
- Serve as the HSPRS HQ’s primary focal point for S&S matters as reported by staff
- Collaborate with global Safety & Security team to:
- Train and support local Operations and HSPRS staff on incident management reporting.
- Develop program-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.
- Conduct a Security Risk Assessment for HSPRS program
Information Technology (IT)
- Serve as the HSPRS’ primary focal point for IT and communications infrastructure, hardware, and software matters.
- Educate staff about IT support resources, including appropriate channels for incident reporting.
- Provide support to ensure continuity in software licensing needs.
- Provide orientation to newly hired staff on IRC software, knowledge management, and processes including helping newly hired staff be included in appropriate Listservs and calendar invites.
- Ensure new accounts are created and old accounts are deleted, as needed.
Supply Chain
- Serve as primary point of contact for procurement and supply chain. Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
- Manage vendor billing/invoices in coordination with Finance team.
- Manage and maintain digital and physical files.
- Support HSPRS staff on tracking car rental contracts, and usage compliance
- Coordinate on- and off-site storage needs with local Operations staff
Other Duties
- Provide administrative, logistical, and planning support for meetings and convenings.
- Support staff in booking travel and travel logistics.
- Collect and track Time and Effort Report completion for staff
- Work closely with the Operations Manager to ensure effective functioning of cross-cutting systems needed to support program success
- Maintain email distribution lists, contact lists,and organizational charts.
- Liaise with other headquarters departments as needed on issues related to IT, office services, global supply chain, HR, recruitment, etc.
- Support staff with expense reports and reconciliations, including training current & new staff on expense management module, maintaining an up-to-date record of financial codes, and approving reports, when necessary.
Requirements:
Demonstrated Skills and Competencies:
- Bachelor’s degree or equivalent directly related experience required.
- Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure.
- Strong analytic problem-solving skills with attention to detail.
- Ability to troubleshoot basic IT issues.
- Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.
- Ability to work both independently and in a dynamic, cross-functional global team structure.
- Highly proficient in Microsoft Office suite.
- Demonstrated ability to work effectively with stakeholders at all levels.
- Ability to manage and work through change in a proactive and positive manner.
- Ability to work some evenings and weekends as needed.
- Fluent in English, both spoken and written.
- Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with people within and across departments as a team player in a multi-cultural environment
- Solid problem solving and critical thinking skills
- Maintain a high level of efficiency, composure, professionalism and optimism in high-pressured situations.
- Excellent computer skills: Microsoft Word, Excel, and PowerPoint
- Proven writing and editing skills: a quick and accurate reviewer and editor.
- Experience in multicultural settings, human services and non-profit work an advantage.
- Written approval by ORR including a Child Abuse Neglect Check and FBI fingerprint check
Working Environment:
A combination of standard office and remote work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
