INTERNATIONAL TELECOMMUNICATION UNION

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.

Operation Support Assistant

Vacancy notice no: 1411 Sector: TSB Department: OPD Country of contract: Switzerland Duty station: Geneva

Position number: [[positionNumber]] Grade: [[PositionGrade]] Type of contract: Consultant Duration of contract: 4 months Recruitment open to: External Application deadline (Midnight Geneva Time): 31 October 2023

ORGANIZATIONAL UNIT

The Telecommunication Standardization Bureau (TSB) fulfills the objectives of the Union relating to telecommunication standardization, by providing secretariat support to groups studying technical, operating and tariff questions and facilitating the adoption of Recommendations in these areas with a view to standardizing telecommunications and information technology on a global basis. In order to achieve these objectives, the Telecommunication Standardization Bureau works in accordance with the instructions of the World Telecommunication Standardization Assemblies (WTSA), Telecommunication Standardization Study Groups and the Telecommunication Standardization Advisory Group. TSB, headed by an elected Director, provides the technical, administrative and logistic support for the assemblies and for the meetings of the groups mentioned.

The Operations and Planning Department (OPD), is responsible for coordinating and planning support for the activities of the Telecommunication Standardization Sector. It does this through managing the Bureau’s activities for organization and planning of assemblies and logistical support to meetings. The Department oversees document processing and provides IT services and solutions for electronic working methods and the development of ITU-T databases. The Department also provides administrative and secretarial support for intellectual property matters and manages the technical editing and final production of ITU-T recommendations and publications as well as ISO/IEC common texts. The Department collaborates closely with the Departments of the General Secretariat and the Bureaux which are responsible for providing support services.

TERMS OF REFERENCE

Under the guidance of the IT Support Officer, the Operation Support Assistant will contribute to fulfilling various World Telecommunication Standardization Assembly (WTSA) Resolutions.

•  Contribute to WTSA Resolution 32:
•  Set up ITU-T remote participation sessions, solve problems that might arise during meetings and assist users.
•  Streamline and provide support for Electronic Working Methods (EWM).
•  Set up ITU-T workshop and seminar web pages.
•  Generate and streamline ITU-T statistical reports.
•  Write internal and user documentation, prepare and facilitate training, publish ITU-T service announcements.

2. Contribute to WTSA Resolution 1:

•  Validate ITU-T publications for final web posting.

3. Contribute to WTSA Resolution 91:

•  Maintain ITU-T National Numbering Plan data and streamline submission processing.

CONCRETE DELIVERABLES

•  ITU-T remote participation sessions set up, providing solutions to problems during meetings and user satisfaction measurement.
•  Streamlined Electronic Working Methods (EWM) and user satisfaction.
•  ITU-T workshop and seminar web pages set up.
•  Generated and streamlined ITU-T statistical reports.
•  Providing written internal and user documentation, training preparation and facilitation, publication of ITU-T service announcements.
•  Bespoke ITU-T publication validation and posting.
•  Up-to-date ITU-T National Numbering Plan data and streamlined submission processing.

COMPETENCIES

Essential Functional Competencies:

•  Planning and organizing
•  Analysis, judgement and decision-making
•  Client and service orientation
•  Innovation and facilitating change
•  Successful management

Essential Technical Competencies:

•  Technical support

QUALIFICATIONS REQUIRED

Education:

University degree (or advanced degree) in technical studies OR education in a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree.

Experience:

At least one (1) year of progressively responsible experience in providing operation support.

Languages:

Knowledge of English at advanced level.

Knowledge of one of the other five official languages of the Union (Arabic, Chinese, French, Russian, Spanish) would be an advantage.

REMUNERATION INFORMATION

CHF 5000.-/month

INFORMATION ON RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account – @itu.int – should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.