Mental Health and Psychosocial Support (MHPSS) Support Officer at International Organization for Migration

Position Title: Mental Health and Psychosocial Support (MHPSS) Support Officer

Duty Station: Ferizaj, Kosovo (Ref: UNSC Res.1244 (1999))

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 26 September 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


The International Organization for Migration (IOM), the United Nations (UN) Migration Agency, is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all and it does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. As part of its activities in Kosovo, IOM assists in providing humanitarian assistance and protection-sensitive responses to migrants.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Protection Coordinator, the Mental Health and Psychosocial Support (MHPSS) Officer will be responsible for supporting the implementation of Mental Health and Psychosocial Support (MHPSS) intervention activities at camp Liya.

Core Functions / Responsibilities:

  1. Monitor and support the daily implementation of MHPSS activities at the camp Liya.
  2. Assist the Project Coordinator in developing, overseeing and implementing MHPSScomponents of projects. Check the quality of case management of mental health cases in the camp.
  3. Perform an initial psychological assessment of beneficiaries residing in the camp in the open; Identify and follow-up on pre-existing mental health conditions and their treatment, as well as cases in need of immediate referral to clinical services, such as victims of GBV, people with suicidal tendencies, people harmful for themselves and for others, those demonstrating serious psychotic episodes, people with pre-existing psychological disorders in need of continuation of treatment and substance abusers, especially those in abstinence crisis.
  4. Develop and maintain an efficient mental health referral system.
  5. Conduct regular individual and group counselling sessions for beneficiaries in need and provide referrals to psychiatrists if necessary. Focus on group activities and information/awareness sessions.
  6. Organize psychosocial activities, conduct focus group discussions and awareness raising group sessions with beneficiaries on mental health-related issues.
  7. Prepare case reports and statistics when necessary.
  8. Monitor medical and mental health needs.
  9. Perform such other related duties that may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Psychology (clinical and counselling), Social Work or Anthropology or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.
  • Professional accreditation with a recognized psychological or mental health association society is a distinctive advantage.


  • Experience in implementing and coordinating psychosocial support programmes in humanitarian situations;
  • Experience in providing psychosocial support in an emergency;
  • Experience in clinical counselling psychology, or psychotherapy and counselling for social workers;
  • Experience in working with migrants, persons with different cultural background, victims of trafficking and other vulnerable groups.
  • Experience in working in a multi-cultural environment; and,
  • Experience in team coordination.


  • Knowledge and experience in facilitating training and developing curricula in MHPSS.
  • Sound communication skills and the ability to work in multicultural environments, showing cultural sensitivity and understanding.
  • Ability to work with minimum supervision, manage own time effectively, multi-task and meet deadlines.
  • Ability to quickly adapt to job and organizational changes.
  • Proven IT skills proficiency in MS Office.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications HERE, via PRISM, IOM e-Recruitment system, by 26 September 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2022 305 Mental Health and Psychosocial Support (MHPSS) Support Officer (P2) Ferizaj,

Kosovo (Ref: UNSC Res.1244 (1999)) (57759747) Released

Posting: Posting NC57759748 (57759748) Released

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