Knowledge and Change Management Officer, Office of the Inspector General – GL C

The Knowledge and Change Management Officer will lead the implementation and day-to-day management and delivery of the OIG’s knowledge and change management strategies, practices, and framework. Under the guidance of the Analytics and Transformation Manager, he/ she/ they will be in charge of the development of key OIG policies, practices and tools which aim to improve efficiency and the capture of knowledge and the collection of insights that can be gleaned from relevant systems. They will also be the driver of learning and development by supporting efforts to streamline and optimize knowledge access across the OIG’s systems, knowledge management platform and learning systems. They will liaise with the audit and investigation teams to develop and update OIG’s learning and training curricular and conduct qualitative research on industry best practices related to learning and development, as well as audit, advisory and investigation- industry skills needed to inform strategic and operational decisions on potential strategic areas for the OIG. They will also be the ‘Change Agent’ for the OIG, ensuring that new processes, new tool capabilities, new information developed or endorsed by the Analytics and Transformation team are widely shared and adopted by the OIG staff. The incumbent will be responsible for monitoring staff’s adoption to change across the OIG, and for designing solutions to support staff and product owners with transitions to new technologies, processes, and data upskilling. Finally, the Knowledge and Change Management Officer will be the OIG focal point for the digital workplace community, aiming at sharing good practices and improving our digital skills.

Key Responsibilities

The Knowledge and Change Management Officer will: Knowledge Management:

•  Lead the identification and the implementation of innovative, creative, and effective ways to strategically capture and share technical knowledge, leverage good practices, and improve the effectiveness of audit and investigation work/teams;
•  Work closely with Department Heads to identify information needs and ensure these are structured, accessible and searchable in appropriate systems for use across the OIG;
•  Improve the effectiveness of our SharePoint-based KM platform building on user feedback, site and usage analytics, as well as industry best practices to implement ongoing improvements;
•  Ensure all OIG data pertaining to audit and investigation work is recorded, secured and processed in the relevant sections of KM platforms in line with relevant audit and investigation procedures, , building on established metadata practices and OIG- recommended vocabularies;
•  Drive improvements and the adoption of consistent metadata schema and practices across OIG’s strategic knowledge assets to improve data quality and reporting accuracy;
•  Call on subject matter experts, engages with staff in OIG and the Secretariat to deliver on the OIG priorities relevant to KM, knowledge exchange, change management, learning and development and digital transformation; Insight content and analysis:
•  Collaborate with advanced analytics experts to improve document capturing, classification and advanced insight search leveraging AI (NLP, ML, Knowledge graph, taxonomy, text mining, …);
•  Contribute to the review and creation of complex and sensitive deliverables, including policies, reports, presentations and other outputs to document and communicate findings and insights for the OIG management, Secretariat and governance bodies;
•  Prepare specific analysis presenting common trends, risks and emerging insights by carrying out a systematic review of all audits and investigations, and relevant external qualitative information to serve any operational, reporting or strategic needs.

Change and stakeholder Management:

•  Develop and maintain relationships with external knowledge management networks and Secretariat stakeholders to enhance the organization’s knowledge sharing capabilities;
•  Liaise with internal OIG stakeholders to identify learning needs and propose training programs to address those needs;
•  Lead the collation of OIG’s learning strategy and training curriculum and coordinating and monitoring its implementation.

Subject to change by the Inspector General at any time at their sole discretion.

Qualifications

Essential:

•  A university degree in a related field combined with relevant experience in Information Studies, Library Sciences, Knowledge Management or Business Administration

Desirable:

•  Training or certifications in the fields of management consulting, information management, knowledge management, project management, performance management, law, intelligence analysis, investigation, or audit
•  Certifications in Change Management (PROSCI) and user experience (UX) strongly encouraged
•  Certification on digital workplace in Microsoft 365 environments

Experience

Essential:

•  A minimum of 5 years of demonstrated progressive experience in knowledge management, in complex multi-national environments;
•  Experience with appropriate tools for document management, digitalization of information, encryption, artificial intelligence and maintenance of databases, as well as with concepts like semantic search, autocategorization and knowledge graphs;
•  Experience managing SharePoint site collections, including managing and deploying metadata across site collections and document libraries, as well as managing search in SharePoint
•  Experience in the development of organizational or functional learning programs in the context of knowledge management;
•  Experience in developing and maintaining effective liaison between diverse stakeholders both internal and external to the business; and
•  Experience in the creation and delivery of a range of presentations to serve different audience

Desirable:

•  Experience working with audits and investigations related to development aid;
•  Experience working with multiple sectors, such as international organizations, governments, civil society and the private sector;
•  Experience managing taxonomies and enterprise metadata to improve search, document library structures and automate content feeds to target audiences

Competencies

Languages:

An excellent knowledge of English and preferably a good working knowledge of French. Knowledge of other languages would be an asset.

Organizational Competencies:

•  Global Fund awareness and mind- set
•  Service orientation
•  Drive for results
•  Collaboration
•  Interaction
•  Adaptability

Other Competencies:

•  Excellent understanding of Microsoft SharePoint and MS Teams
•  Excellent qualitative and quantitative analytical skills
•  Strong project management skills in deploying and managing document management and knowledge management systems
•  Strong communication and presentation skills
•  Knowledge of MS PowerPlatform (eg. PowerAutomate)

The Global Fund recruits top-tier talent for our open positions, in support of our mission to end AIDS, tuberculosis and malaria as epidemics.

Explore our vacancies and apply on the Global Fund Careers recruitment system.

More information on working at the Global Fund is available on the Careers section of our main website.

Job Posting End Date

18 June 2023

 

CLICK TO APPLY