JOB TITLE: IT Solutions Associate
TYPE OF CONTRACT: Contract Service SC6
UNITE / DIVISION: ICT
DUTY PLACE: Bamako
OPENING DATE: 14.06.2023
ABOUT
The World Food Program ( WFP ) of the United Nations is the largest humanitarian agency fighting hunger in the world. WFP’s mission is to help the world achieve zero hunger. Every day, WFP works around the world to ensure that no child goes to bed hungry and that the poorest and most vulnerable, especially women and children, can have access to the nutritious food they need.
CONTEXT AND PURPOSE OF THE MISSION:
In Mali, the World Food Program ( WFP ) provides assistance in the form of cash transfers to nearly one million beneficiaries to help them meet their basic food needs. The cash transfer program is provided through various direct cash, good paper, electronic vouchers, money mobile, … ( mechanisms.
In 2020, the World Food Program ( WFP ) in Mali provided approximately US $ 57 million in cash transfers ( CBT ) to one million beneficiaries. The CBT modality is used in several activities, particularly in general food distributions, in resilience and asset creation activities, in nutrition as well as in social protection. CBT is currently delivered through paper vouchers, direct cash and mobile money. WFP Mali has just launched a large-scale digitization initiative in 2021 to digitize all beneficiary data to facilitate transaction monitoring and the automated reconciliation process.
QUALIFICATION AND EXPERIENCE REQUIRED
Education:
– Hold a secondary school diploma in the fields of management computing, telecommunications, computer programming or a related field
Experience : – Have at least Six ( 6 ) years of relevant experience in a similar position – Be equipped with the ability to perform IT network, telephony and VSAT management activities – Able to provide ad hoc guidance to a wide range of personnel – Have experience in the configuration and deployment of CISCO system ( would be an asset ) – Previous experience of an NGO, the UN, or an international organization would be an asset.
Knowledge and Skills : -Knowledge of standard ERP systems such as SAP or other UN / MAP software packages and systems; – Active CISCO certification – VSAT installation and maintenance certification – General knowledge of policies, rules, regulations and procedures governing the administration and management of UN system technology is desirable.
Languages : – Mastery of French ( level C ) and intermediate knowledge ( level B ) of English.
BODIZATIONAL CONTEXT
These positions are located in country offices, regional offices or at Headquarters. The incidents report to the Head of Unit, the Head of Service or the IT Solutions Developer. Incumbents at this level are expected to demonstrate responsibility and initiative to respond independently to questions when they only have general guidance. They must exercise good judgment to manage the unexpected on a daily basis.
PURPOSE OF THE POSITION
Provide technical support in the development, maintenance, testing and installation of part of the IT solutions in accordance with operational needs.
KEY RESPONSIBILITIES ( non-exhaustive )
- Write code to assist in the development and installation of efficient and effective IT solution components.
- Keep up-to-date the technical documentation relating to the IT solutions developed to facilitate the maintenance of the systems.
- Perform unit or integrated tests of new lines of code, improvements introduced in existing code or fixes to it to ensure that nothing is missing and that the code complies with technical specifications.
- Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP IT standards, guidelines and procedures.
- Assist in editing IT systems and provide start-up assistance, to prepare for the go-live of the solution and enable its proper use.
- Independently answer to user questions, escalating as needed, to ensure common IT questions are answered and accurate information is communicated.
- Assist in the preparation of materials and the organization of training on automated operating procedures to enable efficient and effective use of computer systems.
- Collecting and aggregating data and conducting simple analysis to assist in the development of accurate reports.
4P ORGANIZATIONAL MAIN CAPABILITIES
Mission
Understanding and Communicate Strategic Objectives: Helps teammates articulate WFP’s strategic objectives. Be a force for positive change: Suggests potential improvements to the team’s work processes to the supervisor Make the mission a source of inspiration for our team: Explain the impact of WFP activities in beneficial communities to teams . Communicate Our Mission in Daily Actions: Explains how unit responsibilities will serve WFP’s mission.
Team
Look for ways to build people’s skills: Train junior teams on new skills and abilities. Create an inclusive culture: Seek opportunities to work with people from different backgrounds. Develop and Provide Constructive Feedback: Serves as a referral coach for colleagues in the same work area. Create an “ I will ” / “ We will ” mindset: Tracks progress toward goals and shares this information on a regular basis with the supervisor.
Performance
Encourages innovation and creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new ways of working with colleagues Focuses on getting results: Focuses on results and tracks trends in completion rates for own tasks to identify opportunities for efficiency Make and keep commitments: Takes responsibility for own tasks and notifies supervisor of any delays as soon as possible meeting deadlines or commitments Be Decisive: Independently decides what to do when faced with critical choices in the workplace or in dangerous situations in the field
Partnership
Connect and share between WFP units: Suggests opportunities for partnership with other units to the supervisor. Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals Be politically agile and adaptable: Understanding the value of WFP teams and external partners in achieving the goals and objectives of the ‘crew. Understanding the value WFP brings to partners: Aligns own activities with supervisor priorities to meet the needs of internal and external partners
TERMS AND CONDITIONS OF EMPLOYMENT
This position is a Service Contract ( SC ) for a period of 12 Months.
Salary and Benefits
- 2 working days of annual leave per month
- Maternity / paternity leave
- 10 holidays a year
- Medical insurance for staff and their direct dependents
CLOSING DATE: 27.06.2023
THE FEMININE CANDIDACIES ARE DEEPLY ENCOURAGED
WFP will not request payment at any stage of the recruitment process, including the offer stage. Any claim for payment should be denied and reported to the relevant local law enforcement authorities for appropriate action.
WFP applies a zero-tolerance approach to behaviors such as fraud, sexual exploitation and abuse, sexual harassment, abuse of power and discrimination.
All selected candidates will be required to adhere to WFP’s Standards of Conduct and will therefore be subject to rigorous in-house or third-party background checks. Selected applicants will also be required to provide additional information as part of the verification exercise. Any misinterpretation regarding the information provided during the recruitment process may result in disqualification or dismissal.
