Information Technology Assistant, Tunis, Tunisia At Food and Agriculture Organization of the United Nations (FAO)

Closing date: Sunday, 11 June 2023


Information Technology Assistant

Job Posting: 22/May/2023

Closure Date: 12/Jun/2023, 9:59:00 PM

Organizational Unit : SNE

Job Type: Staff position

Type of Requisition : General Service

Grade Level : G-4

Primary Location: Tunisia-Tunis

Duration : Fixed-term: 2 years with possibility of extension

Post Number : 2002256

CCOG Code : 2105

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located.

  •  FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
  •  Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
  •  Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
  •  FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
  •  All selected candidates will undergo rigorous reference and background checks
  •  All applications will be treated with the strictest confidentiality
  •  FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

FAO’s Subregional Office for North Africa (SNE) is responsible for developing, promoting, overseeing and implementing agreed strategies for addressing subregional food, agriculture and rural development priorities. It develops and maintains relations with subregion-wide institutions including Regional Economic Integration Organizations (REIOs). The Subregional Office is a subsidiary of FAO’s Regional Office for the Near East and North Africa (RNE).

This position is located in FAO Subregional Office for North Africa based in Tunis, providing information technology support services to the users.

Main Purpose

The Information Technology Assistant provides a large variety of standard Information Technology (IT) support services that contribute to the smooth and effective running of the IT equipment, systems and software applications of the Office in line with established IT procedures and Service Level Agreements (SLAs).

Supervision Received/Exercised

The Information Technology Assistant reports to a senior professional staff and follows technical standards and procedures established by the Digitalization and Informatics Division (CSI). He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on the Office’s IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities.

Working Relationships

The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He/she works closely with CSI to ensure problem resolution and service delivery.

Key Functions/Results

  •  Receive and log all requests from users relating to IT services in the Service Desk System;
  •  Provide first and second level support* (*see below) to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to more experienced IT staff and/ or the technical team in CSI; monitor progress and ensure problem resolution;
  •  Deploy and configure standard desktops and laptops in line with established policies and procedures; assist in implementing procedures for data backups;
  •  Ensure user access to the Office’s IT infrastructure: set up network services according to established policies and procedures (e.g. e-mail accounts and user access profiles, file share security); manage shared drives and public e-mail folders;
  •  Operate and troubleshoot a variety of office equipment, such as personal computers, printers, photocopiers, PDAs and smartphones, and maintain IT stationery supplies;
  •  Provide user guidance and training on IT services and contribute to the IT knowledge base;
  •  Manage the divisional/ departmental pool of IT equipment and local stock of IT supplies and materials: maintain the inventory and assets in the Service Desk System and GRMS fixed assets; ensure that software licenses are legally acquired and formally recorded;
  •  Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment;
  •  Assist in the planning and procurement of IT-equipment and software, based on established equipment life cycle processes: provide specifications for the purchase of hardware, software and peripherals and assist users in the preparation of IT-related Purchase Requisitions, Low Value Orders and Local Orders in Oracle for hardware, software and peripherals; liaise with CSI for clearance of non-standard equipment and software;
  •  Process separation clearance as per established procedures;
  •  Perform other related duties as required.

Impact Of Work

The incumbent’s work impacts on the timely and efficient delivery of the ’’Office’s work output. Actions reflect on the effective provision of the Organization’s IT Service.


Minimum Requirements

Education: Secondary School Education Work Experience and Knowledge: Three years of relevant experience in IT-support work Languages: Working knowledge (proficient – level C) of French and limited knowledge (intermediate – level B) of English IT Skills:

  •  Very good knowledge of the MS Office applications and Microsoft O365, systems installation and configuration, Internet and office technology equipment;
  •  Networking and IT Equipment support;
  •  Basic UNDSS IT Security Awareness or equivalent;

Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application. “Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence.


  •  Results Focus
  •  Teamwork
  •  Communication
  •  Building Effective Relationships
  •  Knowledge Sharing and Continuous Improvement

Technical Skills

  •  Good understanding of the IT infrastructure
  •  Good knowledge of IT governance policies and procedures
  •  Good problem solving skills related to IT issues
  •  UNDSS Information Security Awareness Foundational
  •  Microsoft Certified Solutions Associate (MCSA) for Windows 10 (latest version) installation and configuration

Desirable Qualifications And Skills

  •  Working knowledge (proficient – level C) of English and/or Arabic
  •  At least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification

FAO staff are expected to adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency


  •  FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)
  •  Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at
  •  The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments
  •  Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
  •  General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application.”Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence.
  •  No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location
  •  For additional information visit the FAO employment website:

REMUNERATION A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: allowances/salary.htm


  •  To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate
  •  Incomplete applications will not be considered
  •  Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
  •  Incomplete applications will not be considered
  •  Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
  •  Only applications received through the recruitment portal will be considered
  •  Your application will be screened based on the information provided in your online profile
  •  We encourage applicants to submit the application well before the deadline date.
  •  If you need assistance please contact:



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