INFORMATION COMMUNICATION TECHNOLOGY ASSOCIATE, G6 at UN Office for the Coordination of Humanitarian Affairs

Org. Setting and Reporting

These positions are located in the Operations and Advocacy Division (OAD), in the Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA’s mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

This position-specific job opening is being published for the positions of Information Communication Technology Associate/Roving in Lviv and Dnipro, Ukraine (the duty stations may be subject to change, as the operational situation in the country evolves). Under the overall supervision of the Associate Administrative Officer, OCHA Ukraine, the incumbents report to the Information Communication Technology Associate.


Within delegated authority, the Information Communication Technology Associate/Roving will be responsible for the following duties:

Implement Information Communication Technology strategies and new technologies in accordance with corporate information management and technology standards, guidelines, and procedures: • Provides imputes to the development and review of internal ICT policies and procedures. • Drafts ICT annual work plan for the office. • Provides IT support in the use of PeopleSoft Enterprise Resources Planning (ERP) functionality for improved business results and improved client services.

Ensure effective functioning of the offices’ hardware and software: • Installs, operate, and maintain all hardware equipment. • Provides advice on the acquisition of hardware supplies. • Makes routine repairs and change of hardware electronic components. • Plans, install and maintain all communication systems, including mobile and satellite phones. • Installs commercial and in-house developed software and related upgrades, anti-virus programs. • Maintain an up-to-date inventory of the software and hardware.

Ensure efficient networks administration: • Monitors the network connection daily to ensure stable and responsive network environment. • Configures network printers and provide user access. • Liaises with UNDP to trouble-shoot and monitor the office network problems; respond to user needs and questions regarding network access. • Maintains up-to-date parameters of information for the network clients and electronic mail. • Implements backup and restoration procedures for local drives; maintains backup logs; organizes off-site storage of backups. • Maintains measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities. • Liaises with UN Entities and/or vendors to manage Local Area Network (LAN) in accordance with OCHA requirements.

Provides web management services, focusing on achievement of the following result: • Maintains the Websites and Intranet connectivity at the office premises.

Provides administrative support regarding ICT issues including assets related to ICT, focusing on achievement of the following results: • Provides technical support in the procurement of new ICT equipment, provides technical specifications and information on best options in both local and international markets, review quotations and bids. • Maintains inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. • Processes ICT equipment registration and disposal in ERP assets module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports. • Provides ICT support to key events. • Diagnoses, evaluates, and prioritizes requests for assistance from staff experiencing problems with hardware, application software, operating systems, networking, and other computer related issues. • Liaises with ICT Associate in the HQ for support and guidance. • Meets all ICT on-boarding requirements for new staff.

Facilitates knowledge building and sharing, focusing on achievement of the following results: • Identifies and promotes different systems and applications for optimal content management, knowledge management and sharing, information provision. • Contributes to the organization of trainings for staff on ICT issues. • Synthesizes lessons learned and best practices in ICT.

Performs other duties as assigned.


PROFESIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.


Secondary Education is required. University Degree or equivalent in Computer Science is desirable.

Work Experience

A minimum of six (6) years of progressively responsible experience in all areas of network administration, management of hardware and software platforms, telecommunications or related area is required.

At least three (3) years of experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is desirable.

Experience in ICT context within the UN Common System or other comparable international organization is desirable.


French and English are the working languages of the UN Secretariat. For these positions advertised, fluency in English and Ukrainian, (both oral and written) is required. Knowledge of Russian is desirable.


The evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.

Special Notice

These positions are funded for a finite period of one year. Extension of the appointment is subject to extension of the mandate and the availability of the funds. The contract will be administered by United Nations Development Programme (UNDP) on behalf of OCHA.

Appointment against these posts are on a local basis. Candidates for the National General Services category shall be of the nationality of the country, where these positions are located (limited to Ukrainian nationals).

Staff members are subject to the authority of the Secretary-general and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. An impeccable record for integrity and professional ethical standards is essential.

Please note that the duty stations within Ukraine may be subject to change depending on the evolving operational situation in-country.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


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July 2024