Work LocationVienna
Expected durationFebruary-December 2024, with a possibility of extension. Participation in an induction training programme to be held 16-31 January 2024 is mandatory for selected candidates. There is no charge to participate in the training, nor is participation paid.
Duties andResponsibilities
The contractor will, under the supervision of the Chief of Visitors Service, serve as a UN tour guide in Vienna. The contractor will carry out the following activities: • Conduct in-person guided tours of the Vienna International Centre for children and adults in accordance with given concepts/scripts for the different tour formats • If needed, conduct inter-active virtual guided tours online through videoconferencing platforms like Microsoft Teams in accordance with given concepts using the presentations and multimedia resources provided • Provide visitors with basic facts on the United Nations as an organization and its presence in Vienna • Explain exhibits and displays, and multimedia assets used for virtual tours • Provide up-to-date information on the work of the United Nations and its priority issues including the Sustainable Development Goals • Answer questions about the United Nations • Participate in promotional activities • Participate in the Service’s tour dispatching operation • Perform other small support tasks as assigned by the tour coordinator, such as preparing tour materials, assisting with public inquiries, maintaining information materials in the Visitors Centre, and supporting the sale of small auxiliary souvenirs • If requested travel to conduct official functions. Additionally it is expected from the contractor that he/she: • Shows professionalism in work and behaviour, actively engages in teamwork to facilitate smooth tour operations, and uses resources provided by the UN in accordance with the UN standards and regulations • Attends formal training sessions and staff meetings and keeps him/herself informed on UN-related developments using the information provided by the Visitors Service, other UN sources and the media • Adheres to the uniform dress code for tour guides • Maintains a minimum availability of one hundred weekdays per calendar year during which he/she is able to conduct tours if required. Tour Guides may be photographed or filmed during the conduct of their duties. By signature of their contract tour guides give consent for UNIS Vienna to publish the resulting images for promotional purposes.
Qualifications/special skillsHigh school diploma or equivalent is required A proven interest in, and good knowledge of, the work and structure of the United Nations is required. Excellent presentation and communication skills, flexibility and good judgement are required. A high degree of professionalism, client-orientation, teamwork and technological awareness are desirable strengths.
LanguagesEnglish and French are the working languages of the UN Secretariat. For this position, fluency in English and German is required. Fluency in an additional language is an advantage. Due to the current needs of the Service, fluent speakers of Arabic, Chinese, French, Russian or Spanish are especially encouraged to apply.
Additional InformationThe Visitors Service of the UN Information Service in Vienna seeks to enhance public understanding of the work and role of the United Nations and its Vienna presence through guided tours and lectures, while generating income for the Organization, as mandated by UN Member States. The Service usually welcomes more than 50,000 visitors per year. Tour guides come from a variety of geographical and language backgrounds, reflecting the diversity of the UN membership. Guided tours are conducted by tour guides in different languages in accordance with the daily work plan and needs of the Service. A large proportion of visitors are children and young people. Tours expected to be offered in 2024 include a general “The UN in Vienna†tour for all audiences, an inter-active tour for high school groups on the Sustainable Development Goals, special programmes for younger children, a focus tour on art in the Vienna International Centre, and virtual tours if required. More information: http://www.unvienna.org/visit
No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.