UNOPS ICT Senior Assistant – Data Center Infrastructure supports a diverse and complex portfolio of electromechanical and automation systems, Industrial Internet of Things system designed to maintain the optimum environmental conditions for the operation of all telecommunications and IT equipment to ensure full availability, continuous and safe operation year-round.
This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat.
The incumbent of this position will be a staff member of UNOPS under its full responsibility.
Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief Technology Infrastructure Support Unit, at the UN ICT Facility in Valencia, Spain and is responsible for following key functions:
Summary of Key Functions:
- Preventive and Corrective Maintenance in support of UNGSC Critical Data Center
- Coordinate with TISU management about the conduct of the Uptime Tier III, and activities related to ISO’s certification and re-certification of the Data Centre
- Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required
- Provide technical support for the Internet of Things (IoT) and operational technology (OT) systems
Details of Duties:
Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities (These activities are associated to the UNGSC Satellite Hub and Data Centre Environmental requirements applicable for Data Centre infrastructure service continuity in Valencia. Such activities and requirements are executed according to the scope of the ISO 27001, ISO 14001 and TIER III certifications held by UNGSC):
- Assist in routine preventive maintenance tasks according to established schedules, to ensure the reliability, optimal performance, uptime, and longevity of data center infrastructure.
- Identify potential issues or failures through regular monitoring, testing, and analysis, and take proactive measures to address them.
- Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
- Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades.
- Assist in the installation, configuration, and deployment of data center equipment and systems.
- Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
- Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.
- Assist with the access control system, including revision of access point control devices, tailgate system, door locks, access control terminal, application setup, maintenance, and support.
- Provide setup assistance for CCTV and audio-video systems
- Follow industry standards and best practices for cable management, labeling, and documentation.
- Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance.
- Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
- Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)
- Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.
Coordinate with TISU management about the conduct of the Uptime Tier III, and activities related to ISO’s certification and re-certification of the Data Centre
- Assist in updating documentation required by the Uptime Institute with the definition of Tier III certification of the Data Centre.
- Assist to maintain, improve or execute operations in compliance with ISO 27001 Standard Operating Procedures within the Unit.
- Carry out internal trainings and regular meetings for ISO 27001 and 14001 standards, reviews, updates, and archives of hard copy documentation related to infrastructures of the Data Centre.
Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required
- Oversee the provisioning and management of data center rack space, ensuring efficient utilization and adherence to best practices.
- Coordinate with internal teams and external customers to allocate rack space and ensure timely deployment of equipment.
- Conduct regular audits of rack installations, ensuring compliance with safety, security, and performance standards.
- Monitor power and cooling capacities and recommend optimizations to maximize efficiency and minimize downtime.
Provide technical support for the Internet of Things (IoT) and operational technology (OT) systems:
- Assist in the deployment, configuration, and maintenance of IoT/OT devices and systems, such as sensors, controllers (PLC, Microcontrollers), and gateways.
- Collaborate with OT/IoT teams to implement security measures, monitor system performance, and ensure compliance with industry standards.
- Troubleshoot and resolve issues related to OT/IoT connectivity, data collection, and integration with enterprise systems.
- Stay up to date with emerging technologies and trends in the OT/IoT field and provide recommendations for process improvement and optimization.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.
Impact of Results
The effective and successful achievement of key results by the ICT Senior Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.
Education/Experience/Language requirements
Education:
- High school diploma or equivalent is required.
- Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is desirable
Experience:
Required
- A minimum of five (5) years of progressively responsible professional experience in the field of ICT, Information Systems, or other related fields is required.
Of which
- A minimum of four (4) years of progressively responsible professional experience in the field of Data Centre Infrastructure.
- Basic knowledge of networking protocols is required.
Desirable: The following experience is optional. Candidates who do not have it are welcome to apply)
- Good understanding and experience of Internet of Things (IoT), Operational Technology (OT), Industrial control systems (ICS), Supervisory Control and Data Acquisition (SCADA) systems.
- Understanding of OT/IoT concepts, protocols (such as MQTT, Modbus), and related technologies.
- Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
- Experience in an international/ multicultural organization in the field of Data Centre Infrastructure.
- Experience in PLC and microcontroller configuration and programming.
- Understanding of SQL database.
Language Requirements:
- Fluency in English (read, write, speak) is required.
- Knowledge of another United Nations official language is an asset.
Contract type, level and duration
Contract type; Fixed Term staff
Contract level; G5
Contract duration; ‘One year initially, renewable subject to satisfactory performance and funding availability’
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https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx