An exciting opportunity to directly support and be a part of NRC’s Help Desk Coordination.
HRMS Help Desk (HD) Coordinator work is in accordance with the Service Level Agreement and existing processes and solutions, respond to and resolve technical service tickets that come to the Global HR Help Desk.
The Norwegian Refugee Council (NRC) is looking for The HD coordinator who will support the HRMS Configuration and Maintenance team to secure system access compliant with NRC Policies and procedures, and the segregation of duties in the organisation and act as an interface between country / regional HR Focal Points and Process Owners.
What you will do
- Some of your specific responsibilities include:
- Facilitate regular HR focal point meetings on behalf of the HRMS Head of Unit.
- Support the regular monitoring / spot checks to ensure HRMS compliance with NRC Policies and guidelines.
- Explore technical solutions in Oracle support database documents and other fora made available by the system provider.
- Support the HRMS Configuration team in testing system improvements and debugging.
- Support in improving the NRC People Knowledge Base.
Please download the detailed job description learn more about the position.
What you will bring
- Minimum 1 – 2 years of experience working with customer service, HRC/HR systems preferably from SaaS/cloud-based solutions.
- Experience in digital systems and approaches
- Documented results related to the position’s responsibilities.
- Experience working in complex contexts.
- Fluency in English and Spanish, both written and verbal
- Fluency in French and Arabic is an asset.
What we offer
- Part of exiting international environment/team
- Salary according to NRC pay scale grade 7 on NRC’s regional salary scale, with accompanying terms and conditions.
- Very good pension scheme
- Excellent insurance package
- Duty station: Oslo, Norway based.
Find out more about the benefits of working for NRC
Important information about the application process
Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English, taking care to attach your latest CV.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
If you have any questions about this role, please email ho.recruitment@nrc.no with the job title as the subject line.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.