Position Description
EnCompass LLC is seeking a Communications and Learning Coordinator to provide proactive, customer-focused administrative, operations, and programmatic support for the EnCompass Learning Center (ELC) as well as other projects in the Strategic Initiatives practice area. We are looking for someone who loves to work with customers and who prides themselves on being highly organized, detail-oriented, and capable of coordinating multiple activities at the same time. Must have an interest in communications and adult learning programs.
This is a full-time position located at the EnCompass principal office in Silver Spring, Maryland, and follows the EnCompass flexible hybrid work model with split time between telework and the office. This individual may also be expected to work from client sites in the Washington, DC metro area, as needed.
For US-based positions: Must be legally authorized to work in the US for any employer without sponsorship for a work visa or permit.
Position Duties and Responsibilities
Essential functions:
Project-Level Responsibilities:
- Provides exceptional service to ELC faculty and participants, responding to support needs rapidly and with a commitment to customer care
- Schedules, coordinates, and supports delivery of internal and external virtual meetings and trainings in Zoom, and other platforms
- Maintains and manages participant lists, event communications, welcome letters, and other program related documents, records and correspondence
- Maintains mailing lists and produces promotional materials for external audiences
- Supports writing, proofreading, and/or coordinating translation, editing, and formatting services for client project deliverables
- Supports processing of consultant invoices, preparing billing, keeping track of project expenses, drafting consultant agreements and the purchase and payment of products and services
- Supports travel and logistics needs for practice area staff
- Populates and maintains team and project knowledge management platforms, including Microsoft Sharepoint sites
- Engage fully as a member of the EnCompass team, including participating in staff meetings and other EnCompass activities
- Other duties as assigned
Position Requirements
Qualifications
Academic Qualifications
- Minimum of a High School diploma and seven years of additional experience; Associate’s degree and five years of additional experience; Bachelor’s degree and three years of additional experience; Master’s degree and one year of additional experience
Experience and Skills
Required:
- Ability to work under pressure and manage competing priorities and deadlines
- Ability to work within defined standard operating procedures and adhere to quality guidelines
- Attention to detail, accuracy, and strong time management skills
- Outstanding interpersonal skills and ability to interact with individuals at all levels
- Strong verbal and written English language skills; highly skilled at writing and editing documents
- Proficiency in using online learning platforms, (Ex. Zoom and/or Google Meets)
- Excellent computer skills in Microsoft Word, Excel, PowerPoint
- Strong teamwork and interpersonal skills
- Ability to work independently and collaboratively as needed
Preferred:
- Customer-service related experience highly desirable
- Experience with communications and graphic design, using tools like Canva to develop social media cards and web-based graphics is a plus
- Fluency in language(s) other than English highly desirable, particularly French and/or Spanish
How to Apply
Please submit CV and cover letter, and complete the application.
Estimated Starting Pay Range:
The pay range for this role allows for the wide variety of factors that are considered in making compensation decisions including, but not limited to skill sets, experience and training, certifications, and other business and organizational needs. At EnCompass, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $61,500 – $72,000.
EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.
For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.
EEO is the Law & EEO is the Law Supplement, Pay Transparency Nondiscrimination Provision
At EnCompass, our internal motto is “work that fits your life”. Among other things, we offer the following Total Rewards Benefits* to eligible US Staff:
- Multiple options on Healthcare insurance
- Company paid Dental & Vision coverage
- Company paid term life insurance, AD&D Insurance, and Disability insurance
- Supplemental life insurance
- Flexible Spending Account (Health care and Dependent care FSA)
- 401K with an Employer match
- Hybrid/Remote work privileges
- Flexible work schedules
- Free EAP & ERP
- Paid Parental Leave
- Training and Professional Development resources and funds
- Generous PTO, increases with years of service
- 11 paid Holidays (2 of which are floating), including Juneteenth
- Paid Bereavement Leave
- Charitable Donation Match
- Pet insurance
- Equity & Belonging support
- Commuter Benefits
*Certain benefits are subject to restrictions depending on location, job requirements and employment status