Chief of Area Office, Irbid, Zarka, Amman At United Nations Relief and Works Agency (UNRWA)

Closing date: Sunday, 10 September 2023

Posting Title: Chief Of Area Office (for Internal Candidates only), Grade, 20

Job Code Title: Chief Of Area Office

Department/Office: United Nations Relief and Works Agency (UNRWA)

Duty Station: Amman South; Irbid; Zarka; Amman North;

Posting Period: 28 August 2023 – 10 September 2023

Job Opening Number: 23-Administration-UNRWA-207793-R- (R)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting

  •  Supervisor: The incumbent of this post is responsible either to Director of UNRWA Affairs, or Deputy Director of UNRWA Affaires (Operations), as applicable.
  •  Supervisees: The incumbent of this post directly supervises number of professional and general services staff members and/or other personnel.


  •  Represents the Agency at the area level and liaises and maintains relationships with Host government authorities, refugee community representatives, Area Humanitarian Country Team (as applicable), local Internal Security Forces, local Army forces (as applicable),and humanitarian organizations and NGOs to ensure the general application of Agency policies and programmes as well as other issues of interest to the Agency in particular the security situation likely to affect UNRWA operations, or incidents affecting the humanitarian situation of Palestine refugees; establishes strong relationship with other partners and stakeholders and Governmental authorities to support and facilitate the implementation of UNRWA programmes.
  •  Leads on community engagement efforts in his/her area, engages with local/municipal authorities, especially on cross-cutting issues; on matters relating to programme management, coordinates with programme chiefs and area programme officers, who are responsible for leading such efforts with the community; in close collaboration with responsible managers in the Field Office, plans, directs and controls administrative, finance, supply, distribution, transport, personnel, building maintenance and the camp services function in his/her Area to ensure that the Agency’s operations and programmes address the needs of refugees within the context of the local political, social and security situations, in line with the Agency’s strategy and reports on their effectiveness and efficiency to his/her supervisor, accordingly; where necessary, takes corrective measures within his/her authority as outlined by Director of UNRWA Affairs (DUA) or Deputy Director of UNRWA Affaires (Operations) (D/DUA (O)) (as applicable).
  •  Oversees the management of area camps services including solid waste disposal and food distribution process (where applicable); implements policies, procedures and programmes and advises and/or recommends changes, as necessary.
  •  Is responsible for effective communication in his/her Area; disseminates information collected through regular meetings with relevant interlocutors to his/her team members, the Front Office, Chiefs and/or Heads of Programme and Support Departments.
  •  Monitors the operating environment in his/her area, identifies risks and issues, including security issues, brings together key staff to foresee and address problems and advises the Field Director accordingly; in situations of acute emergencies and critical incidents, as declared by Field Director, is responsible for the Agency’s emergency response and has the authority over all staff and assets in the designated Area; coordinates such matters with responsible staff at the Field Office level.
  •  Leads area level inter-departmental coordination and collaboration to ensure implementation of cross-cutting themes such as protection, gender equality, inclusive approach to addressing issues related persons with disabilities and Humanitarian principles such as accountability to affect populations.
  •  Where applicable, supports programmes to deliver services in their areas that further the protection of refugees; oversees and manages the monitoring of the camps environment and the surrounding community areas; reviews the reports received from the Camp and Community Services Officers (CCSOs) on neutrality violations and protection issues affecting Palestine refugees; provides information on protection threats and incidents to the Protection Division.
  •  Is accountable for the control and efficient allocation of financial and human resources allotted to the Area Office; advises on training of Agency staff assigned to his/her Area on cross-cutting themes.
  •  Performs other duties as may be assigned by the supervisor.


  •  UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.
  •  Leading and Supervising
  •  Delivering Results
  •  Persuading and Influencing
  •  Creating and Maintaining Impact and Partnership
  •  Deciding and Initiating Action
  •  Diplomacy and tact.
  •  Demonstrated sound judgment and an ability to weigh multiple factors (both internal and external) impacting decisions in complex and dynamic contexts.
  •  Understanding of political dynamics, sensitivities and risks when advising in a neutral, balanced manner in line with UNRWA values and mandate.


  •  Advanced university degree (Master’s or equivalent) from an accredited educational institution, in management, business management, public administration, political science, sociology or other related discipline.
  •  Training and certification on different aspects related to management and leadership.

Work Experience

  •  At least ten years of progressively responsible and relevant work experience in overseeing different aspects related to programmes and operations management, of which five years should have been in a large governmental or international organization at a senior level. is required.


  •  Excellent command of written and spoken English and Arabic.


  •  Technical Test
  •  Competency-based Interview

Special NoticeContract Status: Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need. Benefits: Grade 20, Monthly Salary from JD 1,462.300 Fils Plus SOA 89.32% of the basic salary. Other benefits include Provident Fund contribution (15.4% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility. Department/Office: Office of Director of UNRWA Affairs Duty Station: All Areas (South Amman, North Amman, Irbid and Zarqa). Desirable Qualifications:

  •  Prior knowledge of the Agency and of his/ her area;
  •  Demonstrable experience in overseeing different aspects related to programmes and operations management (such as security, fleet, finance, administration and alike)
  •  Experience in writing brief management report
  •  Possession of a valid driving license.
  •  Provided very good understanding of the context of Palestine refugees and UNRWA operations. Equivalency: When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information:
  •  This vacancy notice is open to internal candidates only. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply.
  •  The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.
  •  Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs.
  •  Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.
  •  UNRWA encourages applications from qualified and experienced women.
  •  A roster may be created from the selection exercise, and that successful candidates may be appointed to the same post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment;
  •  Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.
  •  For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade.
  •  Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
  •  The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.
  •  UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.
  •  The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.
  •  UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.
  •  Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered.
  •  Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered.
  •  Applications from Internal candidate serving for less than one year in your current post will not be considered.
  •  The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.
  •  A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS.

United Nations ConsiderationsStaff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.


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