CCCM Cluster Coordination Officer, P3, Goma At UN High Commissioner for Refugees

Organizational Setting and Work Relationships

In humanitarian emergencies where UNHCR is designated as the CCCM Cluster Lead Agency under the Cluster Approach, the CCCM Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. In smaller emergencies this function will be performed at national level, in these situations the incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency and the incumbent liaises with the Global SC Coordinator who has global responsibility for the performance of UNHCR as Global Cluster Lead Agency. In larger emergencies this function will be performed at sub-national level, the incumbent will report to a P4 CCCM Cluster Coordinator at national level on functional issues and to the respective Head of Office on administrative issues. In some cases of large emergencies, the incumbent may perform a function of deputy cluster coordinator at the national level in support of the P4 CCCM Cluster Coordinator reporting directly to them.

The CCCM Cluster Coordination Officer supports coordination, strategy development and advocacy functions in order to ensure UNHCR¿s role as the CCCM Cluster Lead Agency under the Cluster Approach. The incumbent provides support to the UNHCR office to be able to perform its CCCM Cluster Lead Agency functions in a manner consistent with the Inter-Agency Standing Committee (IASC) standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level and the IASC Reference Module for Cluster Coordination at the Country Level.

The CCCM Cluster Coordination Officer ensures appropriate cross-sectoral coordination with other related clusters such as WASH, Shelter, Protection (HLP) and others, advocates for CCCM in the humanitarian response, supports the mainstreaming of early recovery activities in the CCCM Cluster, and spearheads the integration of cross-cutting issues into the work of the CCCM Cluster.

The incumbent is normally supervised by (Senior) CCCM Cluster Coordinator or Head of the Office. S/he may supervise some support staff.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


Strategic Direction and Coordination

– Ensure, for the Area of Responsibility (AoR), that UNHCR delivers on its commitments and accountability as co-lead of the Global CCCM Cluster, which in turn is able to support preparedness and provides the technical capabilities needed for timely, effective and well-coordinated interagency humanitarian response to needs of management and coordination in camp and camp-like settings.

– Reaffirm UNHCR’s leadership of the Global CCCM Cluster through the provision of relevant contributions to the IASC bodies, GCCG as well as global initiatives, which include quality input from CCCM partners while also being informed and guided by operational experiences and realities.

– Provide high-quality advice for decision-making and operational responses relevant for CCCM within the AoR and throughout the life-cycle of a crisis, ensure they are tailored to the location context (such as guidelines, protection considerations).

– Contribute to the development of a National CCCM Cluster Strategy within a consultative process including CCCM partners and the local government and ensure that the CCCM response is driven by this strategy.

– Promote the integration of the CCCM Strategy into the Humanitarian Country Team¿s common humanitarian action plan.

– Contribute to the update, as appropriate, of the CCCM Strategy: ensure proper linkages with Protection, DRR, relief, recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.

– Support activities of the Global CCCM Cluster and its partners and their funding by a broad/diversified donor base.

– Ensure UNHCR leadership in IDP response capitalizes on the actively sought-after synergies between the three clusters it (co)leads.

– Represent UNHCR in inter-agency cluster processes within the AoR, establish and maintain appropriate contacts with other UN agencies, NGOs and other actors so as to foster effective mechanisms to facilitate collaboration and exchange of information on IDP situations.

– Promote the development and/or update of the contingency planning and emergency preparedness measures within the AoR.

– Advise Country Operation(s) on how to set up and mainstream CCCM processes with the country team and at the points of delivery, design and deliver relevant trainings and workshops as well as develop tools to increase knowledge and competence in camp management as well as enhance coherence and quality in the delivery of all key stakeholders in this area.

– Participate in internal and inter-agency emergency missions to reinforce and assist Field Operations in the assessment of co-ordination and management measures being put in place for effective delivery of UNHCR services or other humanitarian responses for which UNHCR is a Cluster lead.

– Partner with other humanitarian actors to plan and evaluate IDP cluster approaches to Camp Coordination and Management, ensuring that latest lessons learnt and best practices are widely disseminated for replication and where possible, are formulated into policy guidelines to further improve humanitarian response to IDP situations.

– Maintain effective collaboration and communication with partners and key stakeholders, in line with the Global CCCM Cluster strategic framework, mobilizing support and buy-in where necessary and appropriate for specific country-level interventions and regional/global initiatives and activities.

– Strive for coherence of Global CCCM Cluster¿s policies, standards, tools, guidance and approaches with UNHCR’s , to ensure integration and synergy between UNHCR¿s agency role and interagency engagement in management and coordination of camps and camp-like settings through the Global CCCM cluster and where needed, initiate measures to promote complementarity and understanding.

Needs Assessment, Resources Mobilization and Allocation

– Within the AoR, lead, coordinate and conduct within the CCCM Cluster, and at Inter-Cluster level, coordinated needs assessments, including ensuring that there are comprehensive and effective assessments of needs at a site level that allow humanitarian actors to respond effectively in a prioritised manner.

– Ensure that the CCCM Cluster addresses all of the identified needs of the affected population and/or brings/identifies the appropriate service provider to do so.

– Contribute to providing transparent strategic direction to development of common funding criteria, resource mobilisation and prioritization within the CCCM Cluster for inclusion in Consolidated Appeals and pooled funds processes.

– Within the AoR establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development

– Ensure CCCM staff and partners at the local level are able to access guidance as well as the necessary tools, resources and support to recognize and respond effectively to the protection needs/risks of crisis-affected populations in the context of communal (camp and camp-like) settings throughout the cycle of a crisis.

– Coordinate the delivery of CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.

– Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society, including working collaboratively with government authorities and partners to ensure that there is sufficient capacity to effectively manage formal displacement sites across the country.

Standard Setting and Implementation

– Ensure that the CCCM response is informed by appropriate relevant standards, such as those in the SPHERE guidelines and the UNHCR Emergency Handbook, and by accepted good practices.

– Foster appropriate collaboration with CCCM response-related clusters of Shelter, Early Recovery, Education, Health, Logistics, Multi-Purpose Cash, Protection, WASH, the RRM mechanism, Coordination and Common Services and Emergency Livelihoods and Social Cohesion in the work of the CCCM Cluster.

– Coordinate the integration of cross-cutting issues in the work of the CCCM Cluster, including age, gender, environment and diversity, community-based approach and the participatory involvement of the beneficiaries.

– Promote the use of the Guidelines on Age, Gender and Diversity Mainstreaming.

– Through Cluster-wide consultative processes, provide input into the development of global CCCM policy and standards led by the Global CCCM Cluster.

Information Management, Monitoring, Evaluation and Reporting

– Work on the development of a functional information management strategy and reporting/information sharing mechanisms within the CCCM Cluster; with the other IASC clusters; the government; the larger humanitarian community, including donors; UNHCR internal mechanisms; and with the Global CCCM Cluster co-lead agencies and partners.

– Oversee the production of CCCM Cluster analytical reports, including with regard to the trends and patterns of protection risks, and population movements, and promote that the information on affected population is disaggregated by sex and age.

– Ensure that the CCCM Cluster produces regular updates on the concerns of the affected population, the response by CCCM actors, the gaps, challenges and recommendations.

– Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.

Advocacy and Promotion

– Identify core advocacy concerns for the CCCM Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.

– Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter.

– Ensure the CCCM Cluster’s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.

Minimum Qualifications

Years of Experience / Degree Level

For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

Law, Political Science, Economics, International Relations,

Business Administration, Social Science or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

CCCM Cluster Coordination Training

Camp Management Training

UNHCR Coordination Learning Programme

CO-LEAD Programme

UNHCR Tri-Cluster Knowledge and Coordination Skills Training

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Knowledge of CCCM and protection technical guidelines and standards.


Demonstrated experience in cluster coordination, IASC guidelines and protection principles. Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM. Demonstrated expertise in program management and reporting requirements.

Functional Skills


CL-Camp Coordination and Camp Management

CL-Cluster Information Management Tools, Resources and Approaches

PR-Country Operations applying the Cluster Approach

CO-Drafting and Documentation

PR-CCCM Technical Guidelines and Standards

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The candidate should be knowledgeable, and most have CCCM background as well as good coordination and management skills in order to able to work very closely with all stakeholders in a challenging environment. Good reporting and communication skills. Also, a good team player

Required languages (expected Overall ability is at least B2 level):



Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

As of 31 May 2021, the Democratic Republic of Congo (DRC) hosts 506 435 refugees in the country, including 213.329 Rwandan, 206.491 CAR, 55.784 South Sudanese, 44.193 Burundian and other 1.165refugees.

DRC also hosts more than 5 million IDPs located mainly in the provinces of Ituri, Kasai, North Kivu, South Kivu and Tanganyika. As Protection Cluster lead, UNHCR continues to play a key role in supporting the DRC Government in implementing a durable solutions strategy in order to help end the cycles of protracted displacement in the country. As of today, the operation manages 14 field offices (1 Branch Office, 5 Sub Offices, 7 Field Offices, and 2 Field Unit Offices) and has a field presence in the provinces of Kasai, Ubangi, Kivu (north and south), and Haut Uele/Bunia.

The root causes of forced displacement in North Kivu go back more than three decades. There is heavy presence throughout of armed groups vying for control of territory in a province that is rich in natural resources. Armed conflict, land-grabbing, sexual violence and exploitation, risk of forced recruitment all contribute to forced displacement. In such a context, ethnic tensions are also on the rise.

The Camp Coordination and Camp Management Officer ensures a multi-sectoral response to assist and protect displaced populations in communal settings (collective centres, camps, transit/reception centres, spontaneous and informal sites, etc.), where such are created or envisaged. However, as camps and communal settlements are temporary solutions established only as a last resort whilst all efforts are made to find more durable solutions, the CCCM Officer does not advocate for the creation of camps but improves the management of any relevant communal setting. Additionally, displaced populations often settle outside of communal settings with host families or in rented premises in rural or urban areas and some aspects of the management and coordination of their access to protection and assistance might fall under the purview of the CCCM Officer.

Living and Working Conditions:

Goma is the capital of North Kivu province, bordering Rwanda. It has an estimated population of 1 million. Despite the fact that Goma is an important gateway to eastern DR Congo, it remains isolated from other DRC cities due to poor road infrastructure. Boat transport is used extensively to commute with other towns bordering the Kivu lake (e.g., Bukavu). Staff reside in commercial accommodation available in town. The city sits on the Nyragongo volcano, which erupted in May 2021, an event which together with the earthquakes that followed the eruption forced the evacuation of a portion of the town, and a certain amount of disruption while the city re-established itself in the aftermath. The volcano remains active, and volcanologists report that larva has started to fill the crater again. The prior eruption was in 2002. Medical facilities in Goma are limited and equipped to deal with moderate medical cases. Evacuation opportunities are limited. However, air ambulance evacuation can be organized for life threatening emergencies during daytime. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised. The climate is classified as tropical wet and dry, although temperate as the city sits at altitude. There are banking facilities in Goma. There is an acceptable access to communication means, such as internet, telephone sim cards etc.

Despite all the security measures, UN staff remains at risk due to rampant and persistent criminality fuelled by economic hardship, ill-paid police and military personnel, and presence of armed groups. Staff members are exposed to house break-ins, ambushes, car-jacking, and violent crimes. Strict adherence to security measures will be advised to all staffs in order to preserve them from being victims of serious security incidents and enable a smooth and secure conduct of UN operations. A government-imposed curfew of 10pm is in place. Goma is currently a security level 3 duty station.

The presidential election scheduled for 2023 may generate significantly more tensions and protests in the country overall, particularly in the east in a context of a rise in the anti-UN sentiment, a difficult socio-economic situation and a number of inter-community tensions, compounded with a rise in violence caused by the resurgence of armed groups.

The currency is the Congolese Franc. The US dollar is also used. It may be impossible to exchange traveler’s checks. Credit cards are usually accepted in major hotels and some supermarkets. It is recommended to open US Dollar bank accounts. In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

Additional Qualifications


CL-Camp Coordination & Camp Management Technical Guidelines and Standards, PR-CCCM Technical Guidelines and Standards, PR-Country Operations applying the Cluster Approach, PR-Internally Displaced Persons (IDP) Operations


BA: Business Administration (Required), BA: Economics (Required), BA: International Relations (Required), BA: Law (Required), BA: Political Science (Required), BA: Social Science (Required)


Camp Coordination and Camp Management – UNHCR, CCCM Cluster Coordination – UNHCR, CO_LEAD Programme – Other, HCR Coordination Learning Program – UNHCR, Tri_Cluster Knowledge/Coord Skills – Other

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless


Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Managing performance, Negotiation & conflict resolution, Organizational awareness, Stakeholder management, Teamwork & collaboration

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Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance

This position requires Functional Clearance

How to apply

For a full job description and to apply, interested candidates are requested to visit

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 February 2023 (midnight Geneva time)

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