Case Management Officer At TPO Nigeria

TPO uses a community-based approach that emphasizes the identification and use of existing traditional/local structures and the transmission of new technologies. Some services are provided directly by TPO staff and others in support of local, community structures.

Job Title: Case Management Officer
Location: Maiduguri, Borno State.

Job Role / Summary

The Case Management Officer will be responsible for providing direct support and care for high-risk cases of persons with specific needs (PSN) in Borno, including case management. He/She is in charge of supervising the activities of the Case workers to ensure qualitative and effective case management.

Key Responsibilities

Individual Case Management:

  • Identify and receive referrals regarding individuals and families with specific needs who are detected during registration, psychosocial, outreach and other activities.
  • Conduct household visits and center-based interviews to assess the needs of individuals and families.
  • Provide information to individuals and families about their rights and entitlements, including what services and are available (including beyond the scope of services provided by TPO).
  • Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
  • Offer individuals and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them.
  • Assess risk and support individuals and families to understand risks relevant to their situation.
  • Link individuals and families with support groups and networks, and other community based resources, as appropriate.
  • Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.
  • Ensure appropriate monitoring, review and follow up of the services provided to cases.
  • Ensure complete and updated documentation related to each individual case.
  • Determine if and when it is appropriate to discontinue follow up to individuals and families (case closure).
  • Be accountable to individuals, families and communities for the services they provide.

Data management and reporting:

  • Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
  • Prepare and submit weekly and monthly work plans in a timely manner
  • Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
  • Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation:

  • Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
  • Receive cases referred from other agencies
  • Provide feedback of actions taken to other agencies, when necessary and appropriate considering confidentiality requirements.
  • Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.


  • University Degree in Law, Human Rights, Refugee Studies, Social Sciences or other related discipline
  • Knowledge of Hausa or Kanuri is a must
  • Relevant professional experience of three (3) years, preferably in emergency and/or development context
  • Prior experience or familiarity with persons of concern (including internally displaced persons and refugees-returnees) would be a distinct advantage
  • Prior experience or familiarity with NGO sector would be an advantage
  • Knowledge of international protection and human rights legal standards Knowledge
  • skills and experience in community development and mobilization.
  • Experience in conducting training needs analysis/assessments and developing training programs for a broad range of audiences from different institutional levels.
  • Excellent interpersonal and problem-solving skills, creativity and flexibility.
  • Excellent spoken and written English and relevant computer skills.
  • Full respect for client/organization confidentiality.
  • Demonstrated interpersonal skills and respect for people with special needs and other vulnerability.
  • Ability to work in a multicultural context as a flexible and respectful team player.
  • Excellent Report writing skills.
  • Excellent analysis and reporting skills.
  • Excellent communication and organization skills.
  • Punctuality and respect for applicable rules and procedures.
  • Ethical and transparent decision-making.
  • High regard toward preserving confidentiality of work-related information and data;
  • Excellent knowledge and understanding of local communities and customary rules; Independent work, i.e. with minimal supervision and under pressure
  • Self-motivation, goal/result-orientation and team work
  • Flexibility, creativeness, tolerance and maturity.
  • Computer/IT literacy (OS Windows/Vista/Linux, MS Office, Internet etc.


  • Knowledge of local languages
  • Experience in management of a team
  • People of those locations are highly encouraged to apply
  • Experience in designing and facilitating training sessions
  • Understanding of the regional dynamics of the conflict
  • Experience in working in an insecure environment

Method of Application

  • Interested candidate should click on the link below to apply. Women are encouraged to apply.

Job Posting Application Form

Date line

  • Application should be sent on or before 27th of August, 2022.

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July 2024