Benefits Assistant (2 Positions) [temporary], New York, United States At United Nations Joint Staff Pension Fund – Pension Administration

Closing date: Thursday, 6 July 2023

Posting Title: BENEFITS ASSISTANT (2 positions), G4 (Temporary Job Opening)


Department/Office: United Nations Joint Staff Pension Fund – Pension Administration

Duty Station: NEW YORK

Posting Period: 13 June 2023 – 06 July 2023

Job Opening Number: 23-Administration-UNJSPF PA-211507-J-New York (O)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and ReportingThe United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. These positions are based in New York and are located in the Operations Technical Support Unit (OTSU) of the Operations Support Section within the Pension Administration of the United Nations Joint Staff Pension Fund (UNJSPF). OTSU provides support to work of Operations, Capacity-building, updating Operations documents, and serving as a Subject Matter Expert in System Enhancements in accordance with the Regulations, Rules and Pensions Adjustment System of the Fund. The Unit also provides analysis with respect to various oversight observations and recommendations, while fully adhering to the communications, quality management, and internal control policies as outlined in the Fund’s management charter. The Benefits Assistants will report to the Chief of Unit, under the overall guidance of the Chief of Operations Support Section.


The Benefits Assistants will be responsible for the following duties:

  •  Assist in the determination of eligibility and enroll new entrants
  •  Monitor and record all changes in the status of the participants, e.g., dependents history, change in employment situations
  •  Originate and update pension records from enrollment to separation, ensuring that all required documents are received
  •  Calculate deferment of choice, withdrawal settlement and other type of benefit
  •  Provide information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, with respect to participation, entitlements and benefits
  •  Draft routine correspondence and respond to pension inquiries
  •  Undertake necessary research to provide accurate information, in conformity with the provisions of the rules and regulations of the Pension Fund, and contact appropriate member organizations to resolve issues
  •  Initiate administrative actions or procedures due to changes in the status of participants/their dependents or in the pension plan
  •  Participate in the standardization of procedures and text for communications originated by the Section
  •  Take part in projects related with the data of the participants
  •  Perform other related duties, as assigned


  •  Ability to maintain accurate records, interpret and analyse a wide variety of data
  •  Ability to identify and resolve data discrepancies and other problems
  •  Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps
  •  Ability to maintain accurate records, identify/resolve data discrepancies and other problems
  •  Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work Teamwork:
  •  Works collaboratively with colleagues to achieve Oganizational goals
  •  Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
  •  Places team agenda before personal agenda
  •  Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
  •  Shares credit for team accomplishments and accepts joint responsibility for team shortcomings Planning & Organizing:
  •  Develops clear goals that are consistent with agreed strategies
  •  Identifies priority activities and assignments; adjusts priorities as required
  •  Allocates appropriate amount of time and resources for completing work
  •  Foresees risks and allows for contingencies when planning
  •  Monitors and adjusts plans and actions as necessary
  •  Uses time efficiently

EducationHigh school diploma or equivalent is required.

Work ExperienceA minimum of three years of experience in employee benefits administration, finance, human resources, or a related area is required. Experience using MS Office applications such as Word, Excel, Access and PowerPoint is desirable. Experience in using transaction processing systems and reviewing the corresponding computer output is desirable. Experience in an employee benefit scheme is desirable. A minimum of one year of experience in data analytics or a related area is desirable.

LanguagesEnglish and French are the working languages of the United Nations Secretariat. For these positions, fluency in written and oral English is required. Knowledge of another official language of the United Nations is desirable.

AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special NoticeThe United Nations Joint Staff Pension Fund (UNJSPF) is an inter-agency body established by the United Nations General Assembly in 1949. The Pension Fund pays benefits in 17 currencies to more than 70,000 beneficiaries who reside in more than 190 countries, and services more than 130,000 participants who work in the 25 member organizations of the Pension Fund. These positions are available as soon as possible for three months, with the possibility of extension, which is subject to extension of the mandate and/or the availability of the funds. These positions are subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda, or International Criminal Tribunal for the former Yugoslavia; or the United Nations Accounting or Statistical Assistant Examination at the United Nations Headquarters may be accepted in lieu of the GGST.

United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.



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