Associate Project Officer, Case Management (7 positions) At International Organization for Migration (IOM)

Position Title: Associate Project Officer, Case Management (7 positions)

Duty Station: Amman, Jordan

Classification: Professional Staff, Grade P1

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 02 June 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 50,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA). RSC MENA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Coordinator, Case Management and the direct supervision of the Project Officer, Case Management, RSC MENA, the successful candidate will be based in Amman, Jordan and will be responsible for assisting with USRAP RSC case management activities. In that capacity, they will have the following duties and responsibilities:

Core Functions / Responsibilities:

  1. Participate in the processing of refugee files for the USRAP and take part in processing trips,or “circuit rides” to other locations on a temporary duty, or “TDY” basis. As needed, oversee team members undertaking casework and providing support to US Citizenship and Immigration Services (USCIS) officers on circuit rides.
  2. While on circuit rides, adhere to all security protocols and procedures and all circuit ride guidelines and procedures. Associate Project Officers must be ready, willing and able to travel to and work in temporary field operations such as Baghdad, Iraq, and to pass all security and medical clearances required to work in locations throughout the region.
  3. Develop and maintain a comprehensive understanding of all aspects of USRAP refugee file processing following guidelines set forth by the program and adapting knowledge as guidelines are issued or updated.
  4. Conduct interviews with refugee applicants in a dignified and professional manner while maintaining the integrity of IOM and adhering to the Code of Conduct. Record refugee statements by writing factual, accurate case histories that capture each applicant’s individual persecution story.
  5. Accurately record all biographic data and family relationships for all refugee applicants. Verify, translate, scan and photocopy all documents required for each refugee file for the purposes of case preparation and/or employment verification. Complete data entry for cases that are created in the database.
  6. As required, provide support to visiting USCIS officers, including preparing and quality-checking refugee case files, providing assistance as interviews are conducted and completing other administrative tasks such as updating files and decisions, communicating issues and results to the Field Team support staff, escorting refugee applicants and rescheduling interviews.
  7. As required, provide administrative support to the circuit ride team and management, including but not limited to support related to the processing of family reunification cases, interpreting for refugee interviews, escorting refugee applicants, preparing, organizing and inventorying refugee case files and assisting with logistical support such as flight bookings, housing arrangements or security clearances.
  8. Operate under stressful working and living conditions while maintaining a collegial team environment and productive working relationships with both colleagues and implementing partners.
  9. Ensure the data integrity of RSC MENA refugee records in the START database. Utilize new tools to improve the quality of information entered into and extracted from the START case processing systems. .
  10. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert a Project Officer or Manager of RSC MENA of any non-compliance to SOPs or codes of conduct.
  11. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution.
  • University degree in the above fields with two years of relevant professional experience.


  • Experience in USRAP, particularly in RSC casework and USCIS adjudications supportactivities is preferred;
  • Experience serving in hardship locations, particularly in the region, is an advantage.


  • Knowledge of USRAP program implementation and familiarity with IOM’s administrative, financial and business rules and practices is desirable.
  • Strong written and verbal communication skills and ability to effectively communicate with a team;
  • Excellent computer skills and a high level of proficiency in spreadsheet and database applications, with experience using the World Wide Refugee Admission Processing System an advantage;


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of Arabic is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 02 June 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 20.05.2022 to 02.06.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2022 140 Associate Project Officer, Case Management (P1) Amman, Jordan (57579925) Released

Posting: Posting NC57579926 (57579926) Released

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