Grade: G5
Publication date: August 17, 2023 Closing date ( midnight, Abidjan time ): September 18, 2023.
Position number: RB / ABIDJAN / GS / 2023/6
Job ID: 11115 Department: BR-Africa Unit: BR-Africa Place of employment: Abidjan Type of contract: Determined duration
The general service recruitment process ( GS ) is subject to the local recruitment rules and Article 4.3 of the ILO Staff Regulations. In this context, the ILO will only offer a contract to persons fulfilling the conditions of eligibility at local level.
Can participate:
- ILO internal candidates, in accordance with paragraphs 31 and 32 of Annex I to the Staff Regulations.
- Candidates / external tes
The ILO attaches great importance to diversity among its staff and welcomes the candidacies of qualified women. We also encourage those of people with disabilities. If you cannot complete our online application form due to a disability, please send an email to ilojobs@ilo.org.
*Conditions of employment for external candidates: In accordance with the practice in force at the ILO, the external candidate will normally be recruited at the first step of this grade.
Organizational structure
This post is to be filled within the IT regional unit of the ILO regional office for Africa ( BR-Afrique ).
Main mission
As a member of the team, the incumbent provides a set of user support services, for the sake of efficiency, efficiency and customer service. The work covers assistance to end users, management of Active Directory ( AD ) objects, management and maintenance of office equipment, organization and maintenance of shared reader data, software deployment, control and support of local networks. The/the holder performs his daily tasks in a fully operational manner and solves various recurring IT problems which require the correct application of rules, regulatory provisions, policies, procedures and directives in force in the IT field.
The incumbent supports higher level IT staff within the Office. He / she works under the supervision of the regional manager of computer systems. This supervision is centered on meeting deadlines in the execution of processes and on the quality of results. The holder has a moderate degree of autonomy in his work. His work is under review to verify the application of the Bureau’s IT standards. For unusual problems, the holder must request technical instructions from and comply with the senior IT staff of the office.
Labor relations
Internal contacts take place with the personnel and managers concerned in the field offices, project offices, the regional office and at headquarters; they aim to provide support and exchange information on procedures and issues related to the provision of IT services, in accordance with applicable standards. The holder is regularly in contact with the senior IT assistant / IT administrator in the office.
External contacts take place mainly with IT service providers and aim to coordinate IT services with counterparts of United Nations agencies and other international organizations in order to obtain or provide information on services or supplies and the costs involved.
Essential functions and responsibilities
1. Exercise a set of IT support functions related to the deployment of hardware and software, the management of AD objects, support for local networks, supporting users and ensuring compliance with applicable standards. 2. Solve problems related to standard and office applications ( on site and by remote assistance ) while respecting hierarchical levels. Provide basic assistance and training to end users on how to solve common IT problems and help prepare reference documents as needed. 3. Based on the information provided by the human resources staff and / or the responsible staff within the office, manage the user accounts ( creation, updating and closing ),in accordance with the contractual status of officials. Store and update the information concerning each user in the AD and regularly check its accuracy. Review computer objects in the AD and eliminate unnecessary objects to ensure compliance with licenses. 4. Install, replace and maintain computer hardware and software – desktops and laptops, printers, telephones and WiFi access points, in particular. Deploy the most recent image on the ILO’s official PCs and ensure that they are equipped with official antivirus software. Clean PCs for spy viruses and software on seat instruction. Update the PC inventory in accordance with headquarters recommendations. Deploy and configure official tablets and mobile phones.Configure PCs to launch the Organization’s ( PGI ) ERP software package and other shared applications. 5. Grant access rights to applications and file systems through groups, in accordance with conventions and naming standards. Clean file systems. Inform and assist file and messaging quota officials. Help users eliminate unnecessary personal data files and duplicates. Save the data stored on a non-centralized infrastructure, in accordance with the applicable standards. 6. Prepare tickets to report technical problems that cannot be resolved locally and communicate them to the senior IT assistant / IT administrator in the office. 7.Deploy software through the Manager Configuration System Center ( SCCM ). Eliminate inadequate software. Dispose of and replace obsolete software. 8. Keep abreast of ( e ) of relevant rules, regulations, policies, procedures, directives and processes. Inform and advise staff, emphasizing the need to comply with IT standards. Participate in IT meetings and workshops. 9. Provide other IT support services, including installing videoconferencing equipment and providing the logistics required for the deployment of the computer equipment required for meetings. 10. Perform other relevant tasks requested. Dispose of and replace obsolete software. 8. Keep abreast of ( e ) of relevant rules, regulations, policies, procedures, directives and processes. Inform and advise staff, emphasizing the need to comply with IT standards. Participate in IT meetings and workshops. 9. Provide other IT support services, including installing videoconferencing equipment and providing the logistics required for the deployment of the computer equipment required for meetings. 10. Perform other relevant tasks requested. Dispose of and replace obsolete software. 8. Keep abreast of ( e ) of relevant rules, regulations, policies, procedures, directives and processes. Inform and advise staff, emphasizing the need to comply with IT standards. Participate in IT meetings and workshops. 9. Provide other IT support services, including installing videoconferencing equipment and providing the logistics required for the deployment of the computer equipment required for meetings. 10. Perform other relevant tasks requested. emphasizing the need to comply with IT standards. Participate in IT meetings and workshops. 9. Provide other IT support services, including installing videoconferencing equipment and providing the logistics required for the deployment of the computer equipment required for meetings. 10. Perform other relevant tasks requested. emphasizing the need to comply with IT standards. Participate in IT meetings and workshops. 9. Provide other IT support services, including installing videoconferencing equipment and providing the logistics required for the deployment of the computer equipment required for meetings. 10. Perform other relevant tasks requested.
optional section ( if necessary )
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Minimum requirements
Training
The holder must have completed secondary education, followed by computer training or an equivalent field
Experience
At least five years of experience in various IT support functions .
Languages
Excellent mastery of French . Practical knowledge of English will be an asset.
Knowledge and skills
Knowledge of IT security principles and practices. Knowledge of operating systems, shared applications, networks and ITIL processes. Excellent knowledge of PC software ( word processing software, spreadsheets and presentation software ) like Microsoft Office.
In addition to the essential skills defined by the ILO [ integrity and transparency, sensitivity to diversity, orientation towards learning and knowledge sharing, customer care, communication skills, orientation towards change, assumes responsibility for results, concern for quality, collaboration ], this position requires the following skills: Ability to interpret and comply with rules, regulatory provisions, applicable policies and procedures. Ability to adapt quickly to new software and computer systems. Ability to apply incident management procedures. Ability to diagnose breakdowns and solve problems. Precision and attention to detail. Discretion and sense of responsibility for the need to preserve data integrity.Ability to work in a multicultural environment and to adopt non-discriminatory behavior that is sensitive to gender considerations.
Recruitment process
Please note that all applicants must complete an online application form. To do this, please go to the ILO e-Recruitment site at the following address: https://jobs.ilo.org/. The system provides the necessary instructions to facilitate the online application procedure.
Fraud alert
The ILO does not charge any fees at any time during the recruitment process, either when applying for the interview, the actual recruitment procedure or the training. Messages from email addresses different from those of the ILO – ilo@.org – should in no case be considered. In addition, the ILO does not need and does not request to know the information relating to the applicant’s bank account.
NB: Applicants evaluated and considered as being able to be recommended, but who have not been selected for this vacant position, may be offered an assignment to another temporary post at the same grade or lower grade to the extent that those candidates have the minimum qualifications required for that post.
