CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
Role objectives:
Prepare, test & issue equipment to clients.
Prepares computerized invoices for customers.
Monitor the billing system & make sure that it’s working effectively.
Reviews all records associated with bills to ensure accuracy.
Ensures that all billing calculations are correct before sending bills to customers.
Keeps detailed records of all billing transactions, expenses, income & fund transfers.
Reconciles billing records & reports income projections to budget unit.
Recommends changes in billing processes.
Assists & supports all customers.
Trains new employees in the billing department.
Participates in audits when necessary.
Analyzes & reviews claims & all third party claims.
Produces reports for management upon request or on a regular basis.
Produces charts & graphs to show revenue variances for analysis by Telephone Billing Supervisor.
Explains bills to customers who have questions.
Ensures confidentiality in billing procedures.
Contacts companies with delinquent accounts to arrange payment.
Monitors monthly payment plans of the providers.
Takes part in selection of new or upgraded computer billing systems.
Takes part in the process of converting to a new system & educating billing staff on how to use it properly.
Analyzes all billing procedures.
Any other tasks requested by the Telephone Billing Supervisor.
Project reporting:
This role reports to the line manager.
Key competencies:
Certificate in high school diploma is required.
Experience as a Billing Clerk with the UN.
Fluency in English (oral & written) is required & knowledge of French is desirable.
Excellent customer service skills.
Must have clear understanding of billing programs.
Knowledgeable about accepted accounting practices.
Must have excellent computer skills.
Knowledgeable about Word & Excel programs.
Must be detail oriented & highly organized.
Must be an efficient multi tasker.
Must have excellent written & verbal communication skills in English required & French (desirable).
Possesses the ability to work independently with little supervision.
Has the ability to manage stressful situations, particularly when closing out a month or a fiscal year.
Team management:
This role has no team management responsibility.
Further information:
Qualified female candidates are encouraged to apply for this role.
