Tech & Systems Coordinator At Indigo Volunteers

We’re hiring a Tech & Systems Coordinator

Indigo is looking for a Tech & Systems Coordinator to join our team!

Location: Remote (must be based in the EU, UK, Serbia, Bosnia, or Cyprus)

Start date: January 3rd, 2024

Reporting to: CEO

Hours: 12 hours a week (split across a minimum of 3 days per week)

Remuneration: £11.50/hour

Contract: 1-year consultancy agreement

Benefits: Being part of a wonderful team and helping amazing humanitarian organisations find volunteers

To apply, please fill in this application form. Deadline: December 10th, 2023 11:59pm CET Applications will be reviewed on a rolling basis

Purpose of the role

As our Tech & Systems Coordinator, you play a pivotal role in ensuring the seamless operation of Indigo’s digital ecosystem. From troubleshooting tech issues to leading on our customer journey development strategy, your expertise keeps our systems running smoothly, allowing us to focus on making a positive impact. This role is vital for Indigo to keep our services running and support our partners, volunteers, and, ultimately, the refugees we serve.

Responsibilities

Workspace Management

• Oversee Google Workspace, Salesforce, Slack, Wix, and other platforms, ensuring they are optimised for efficient use.
• Identify and implement integration needs across different platforms (e.g., Salesforce, Google Workspace, Slack).
• Ensure our data stays clean, secure, and up to date, and that we use the appropriate tools and formats throughout our daily work.
• Ensure GDPR compliance across our systems and processes.

Operational Efficiency

• Ensure that Indigo’s operations keep running smoothly at all times.
• Serve as the main point of contact and troubleshooter for all system and process issues.

CRM Management & Development

• Lead on Salesforce administration.
• Contribute to the strategic development of Indigo’s customer engagement journeys.
• Implement relevant updates to the volunteer journey through Salesforce.
• Collaborate with external consultants.

Monitoring & Evaluation

• Ensure that impact data is collected, processed and presented appropriately.
• Contribute to the generation of impact and donor reports.

Skills & Experience

• Experience managing Google Workspace.
• Experience with Salesforce administration.
• Development experience with Apex and LWCs an asset.
• Understanding of GDPR compliance.
• Detail-oriented with a focus on maintaining clean and secure data.
• Strong analytical skills to help troubleshoot complex issues.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Interest in working remotely, managing your own time and multitasking.
• Previous experience and/or demonstrated interest in the refugees and migrants sector, knowledge of our responsible volunteering concept is welcomed.

We particularly welcome applications from groups that are often underrepresented. At Indigo Volunteers we see our differences as our strength. We are committed to cultivating an equal and fair working environment free from discrimination on the grounds of gender, marital status, race, ethnic origin, nationality, disability, sexual orientation, mental health, religion or age. We believe in promoting a sense of belonging, where our people are heard and valued and diversity of experience and perspective is celebrated.