Job Overview/Summary: The RMA Caseworker is responsible for managing the provision of services to assist newly arrived refugee clients to attain self-sufficiency, short term cash assistance and referrals to employment services. Specifically, the RMA Caseworker ensures services related to the administration of Refugee Medical Assistance services and with screening, enrollment, monthly cash assistance, and follow-up services.
Responsibilities
Responsibilities may include, but are not limited to:
- Providing intake, assessment, and enrollment to a case load of Refugee Medical Assistance clients
- Print & distribute RMA cards
- Connect clients with referrals to eligible providers
- Work with the Economic Empowerment Supervisor and if needed WTOR to screen Cuban Entrants for RMA eligibility
- Register clients in e-RED
- Refer RMA clients to employment services, ELI services, and other services as appropriate
- Refer RMA clients to employment services, ELI services, case management services, and other services as appropriate
- Ensure case files and reports are maintained in accordance with grant requirements.
- Other duties as requested
Requirements
- Undergraduate degree required in Social Work, or related field.
- Excellent communication skills, with fluency in written and spoken English. Bilingual ability in Spanish highly desired. Bilingual ability in Spanish, Arabic, or Dari/Pashto preferred.
- Proven success achieving goals and working effectively with all levels of staff in a multicultural environment.
- Proficient in Microsoft Office Suite applications.
- Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area
Demonstrated Skills & Competencies:
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English, both spoken and written; proficiency in Spanish is desired.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- Occasional domestic (non-local) travel required; up to 10%.
- May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.
