Duty Station: Copenhagen, Denmark
Duration of internship: 6 months (with possible 2 months extension)
Start date: August 2024
Organizational context
UNHCR, the UN Refugee Agency, is offering a Project Support Internship within the Project Management Office and Administration Team in Supporter Engagement Section in our Copenhagen Headquarters in Denmark.
The Private Sector Partnerships Service (PSP) has an ambition to mobilise $1B annually from the private sector by 2025. This is a huge challenge that involves the whole organisation and a strategic service orientation. Against this background, UNHCR has developed a private sector engagement strategy to achieve, by approximately 2027 the long-term goals of: (i) maximizing sustainable and flexible contributions from the private sector to raise $1 billion annually; (ii) strengthening engagement with the public through campaigns to increase the number of supporters to 25 million; and (iii) broadening partnerships with foundations and corporations beyond financial support, to leverage the resources and influence of the private sector for the benefit of refugees and others of concern to UNHCR.
The section brings together all aspects of Supporter Engagement: from digital marketing; eCommerce; donor acquisition and development; management of global platforms and shared technical infrastructure, business intelligence in marketing data and fundraising insights; capacity building and innovations, PSP campaigns, strategy development, data protection and
working on integrated supporter engagement projects. The section works closely with stakeholders across PSP, country offices, regions and other stakeholders within the Division of External Relations (DER). The section’s mandate is to lead on raising Individual Giving income to the organization. Achieving sustainable income growth in Individual Giving is important beyond the sheer value of the donations received, above and beyond all other income streams Individual Giving provides: High quality, highly flexible, highest proportion of unearmarked and resilient multi-year income.
This role is part of the PMO and Administration Team positioned within SES and provides services in the areas of Project Management and Administration to the section and wider PSP. The team’s PMO mandate ensures efficient collaboration within cross functional teams, visibility of the section across stakeholders, and monitors progress and coordination of SES wide activities to make sure that the section provides maximized value to HQ, regions, and national PSP offices. In addition, the team is rolling out a project management framework across PSP to enhance collaboration, increase efficiency, and ensure effectiveness of the delivery of projects and activities.
The administration mandate of the team ensures that the section has a robust management practice through oversight and operational support to deliver the section’s mandate. This includes optimal use of the section’s resources, oversight of budget to ensure maximization value of investment, development of efficient processes, ensure compliance with organizational policies, and propose creative operational solutions to make sure that the section is adaptive to change, and expectation of the stakeholders are fulfilled. In combination of these two perspectives, the team ensures that the section is proactive in mitigating risks and adaptive to changing environment.
Duties and responsibilities
The PMO and Admin team is seeking a dynamic, skilled, and proactive intern who will support projects and administrative processes.
This internship is a unique opportunity to gain experience within project management, resource management, reporting, procurement, data gathering and practical aspects of administrative processes within the UN system. The intern will have opportunities for learning and expanding knowledge and experience within the areas of project management, finance, procurement, and operations as well as process improvements and system developments.
The Project Support Intern will be working under the supervision of PSP Operations Officer and in close cooperation with the rest of the team.
Intern’s duties and responsibilities will include:
• Assist with reporting of data; developing different dashboards; communicates with colleagues in areas requiring verification and additional information;
• Support system development and process improvement initiatives;
• Provide project management support and innovative solutions to project activities;
• Assist in coordinating the formulation of strategies and programmes;
• Assist in coordinating and support the section’s presence on internal digital platforms such as SharePoint;
• Support the onboarding and separation of colleagues joining and leaving the section;
• Assisting in identifying and managing the necessary resources to implement projects activities;
• Organizing weekly team meetings and ad hoc meetings and events (Book room, coordinate agenda, send invitation, take notes);
• Provide support to the team on the rolling out of the project management tool across the service.
• Create and editing presentation, reports and other documents in visually pleasing, clear and presentable formats;
• Provide day-to-day support to the operational work of the Section; and
• Perform any other necessary duties.
Minimum qualifications and professional experience required
Minimum qualifications required
The ideal candidate will:
• Be a strong communicator with fluency in English (advanced writing and editing skills);
• Demonstrate ability to interact professionally with culturally and linguistically diverse staff;
• Have excellent organizational and planning skills with proven ability to set priorities, meet deadlines and multi-task;
• Demonstrate ability to quickly shift from one task to another to meet multiple support needs;
• Ability to review data, identify and adjust discrepancies; and
• Demonstrate ability to establish, build and maintain effective working relationships with staff.
Desirable skills and experience:
• Knowledge of a second UN language (Arabic/Chinese/French/Russian/Spanish);
• Detailed knowledge and understanding of financial, administrative, secretarial best practices and procedures.
• Experience with project management tools.
Eligibility
In order to be considered for an internship, candidates must meet the following eligibility criteria:
Be a recent graduate (those persons who completed their studies within two years of applying) or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO.
Have completed at least two years of undergraduate studies in a field relevant or of interest to work of the Organization.
An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.
Location and Conditions
The successful candidate will be based with the team in the UN City in Copenhagen, Denmark. The internship is a six-month full-time role with 40 working hours per week, from 8.30am to 5pm Monday to Friday. Obtaining and renewing current visas and residence permits including all associated costs, are the responsibility of the intern. Please note that the terms of internship, as defined by UNHCR practice, include the payment of a Food and Local Transportation Allowance (FLTA). In case the intern is sponsored by another source during the internship this will be deducted from the FLTA.
