Job Title: Program Operations – Manager II
Immediate Supervisor: Deputy Chief of Party, Commodity Operations and Compliance
Department: Program
Grade: 10
Country/place: Abéché, Chad
Position Type: Full Time
About CRS:
CRS works to save, protect and transform lives in need in more than 100 countries, regardless of race, religion or nationality. CRS’s relief and development work is accomplished through emergency response, HIV, health, agriculture, education, microfinance and peacebuilding programs. We welcome people of all faiths and secular traditions who share our values and commitment to serving those in need. CRS’s processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Context :
CRS Sudan will implement an emergency food security program to respond to acute food security shocks in Sudan. The project will serve as a food pipeline for affected populations in Central and West Darfur.
Job Summary:
You will oversee all operational activities related to the CRS Logistics Hub in Abéché, Chad, in close coordination with the Sudan Operations Teams in Port Sudan and Geneina, and with the Chad Operations Team in Ndjamena. You will ensure that assets are physically protected in the warehouse(s) and en route to distribution points, and that they are properly accounted for in accordance with CRS and donor regulations.
Job Responsibilities:
- Manage all primary distribution point warehousing and storage facilities and all necessary equipment and supplies, ensuring that they are secured and maintained in excellent physical condition and in quantities consistent with established safety, security, maintenance and health requirements for storage and safeguarding. Ensure optimum use of space and resources.
- Work closely and coordinate with Logistics Manager, Clearing Manager, Transportation Manager and service providers to effectively and efficiently plan and implement the receipt, storage and dispatch of goods and assets in accordance with delivery schedules. Supervise and control the outsourced guarding and cleaning service.
- Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically adapt individual development plans and ensure performance management of direct reports. Monitor and evaluate performance to ensure adequate capacity to successfully support high-quality programming.
- Coordinate and supervise the handling of incoming and outgoing goods and commodities, inspect and verify receipts and shipments against waybills to accurately report quantities, shortages, damage, loss or impropriety.
- Implement inventory control systems for proper handling and accounting of goods and commodities. Conduct cycle counts to verify inventory accuracy and conduct regular inspections to minimize risks. Support full physical inventories as necessary. Obtain spoiled goods inspection results from government offices and comply with required formalities and documentation for disposal of unfit goods in accordance with CRS/Sudan and donor requirements.
- Approve and authorize all Country Program financial transactions in an accurate and orderly manner with receipts, disbursement of money, recording with original documents and submitting to Logistics for review and recording transactions in the financial system.
- Represent CRS in activities related to area operations (government, INGOs, CRS partners and others) and gather security information and disseminate it to all relevant parties.
- Ensure the maintenance of warehouse records (stock register, inventory cards, loss reports, waybills, etc.) and filing systems for tracking, control and reference. Coordinate and supervise the recording of data in appropriate systems. Prepare accurate and timely reports relating to inventory, stock control and warehouse activities.
- Facilitate CRS program and business unit needs to obtain necessary support during their visit for monitoring and project issues in the region, manage risk and compliance staff assigned in the Country Program to obtain Country Program administration services.
- Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically adapt individual development plans and ensure performance management of direct reports. Monitor and evaluate performance to ensure adequate capacity to successfully support high-quality programming.
Training, experience and skills required;
- Bachelor’s degree preferred. Professional certification in supply chain, accounting or finance preferred.
- At least four years of experience in supply chain management within international NGOs and/or complex/large-scale programs in emergency humanitarian response environments.
- Knowledge and understanding of inventory management and control principles.
- Experience in personnel management and skills conducive to a learning environment, including training experience.
- Proficiency in MS Office software (Excel, Word). Experience with database management systems (e.g. MS Access) is a plus.
Required/Desired Languages – Fluency in English and French, both oral and written, is essential.
Travel Required – Candidate must be able and willing to travel within Chad up to 30%, including to remote work locations.
Personal skills:
- Strong planning, coordination, prioritization and time management skills.
- Ethical behavior consistent with recognized professional and organizational codes of ethics
- Good communication and relationship management skills
- Proactivity, ingenuity, solution-seeking and results-oriented
- Experience in managing logistics teams, including in senior management positions at managerial level.
- Experience in team development and capacity building.
Preferred Qualifications:
- Proven experience in all technical areas of logistics and supply chain including purchasing, transportation and distribution, warehousing and inventory management, fleet management, asset management, etc.
- Experience working with funds from large institutional donors such as USAID/BHA and WFP.
- Experience in implementing management systems, improving processes and providing high-level management beyond day-to-day supply chain activities.
- Experience in implementing management systems, improving processes and providing high-level management beyond day-to-day supply chain activities.
- Experience in strategic thinking and planning as it relates to strengthening existing logistics systems.
- Ability to synthesize and analyze complex information quickly and clearly and make informed decisions.
- Ability to build positive relationships with a wide range of people, both internally and externally, as well as across departments and programs.
- Excellent planning, management and coordination skills, and ability to organize a large workload consisting of diverse and complex tasks and responsibilities.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), online conferencing applications and information management systems.
Main working relationships:
Supervision: Warehouse Manager, Warehouse Assistants Abéché and Adre, Administration Officer, Liaison
Internal: Logistics Manager, Transport Officer, LMIS, Warehouse Workers, COPs, DCOPs, Operations Manager
External: State services and CRS partners
REDI skills of the organization (for all CRS staff):
Organizational competencies clarify the behaviors and attitudes expected of all staff. When demonstrated, they create a stimulating work environment, help staff members perform at their best, and enable CRS to achieve the organization’s goals.
- Personal Responsibility – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and Mission. Is viewed as honest.
- Builds and maintains trust – Demonstrates consistency between words and actions.
- Collaborates with others – Works effectively in cross-cultural and diverse teams.
- Open to learning – Seeks experiences that may change perspective or provide opportunities to learn new things.
Organization Leadership Skills:
- Leads Change – Continuously seeks ways to improve the organization through a culture of agility, openness and innovation.
- Develops and recognizes the merits of others – Strengthens the capacity of staff members to reach their full potential and improve team and organizational performance.
- Strategy Awareness – Includes role in transforming, communicating and implementing the organization’s team strategy and priorities.
Disclaimer: This job description is not an exhaustive list of the skills, work, duties and responsibilities associated with the job.
The skills acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS gives priority to applicants who are citizens/permanent residents of the countries where we have offices.
Equal Opportunity Employer
NB: Please note that only successful candidates will be contacted.
How to apply
You can send your application file including a CV and a cover letter with three names of professional references to the following address: hr.crschad@crs.org , mentioning only “Program Ops Manager” in the subject of the email.
The deadline for receipt of applications is no later than Friday, September 20, 2024 at 11:00 p.m. (local time).
