As a key member of the U.S. External Relations Department, the Mid-Level Giving Officer spearheads our midlevel program (donors giving $500-$9,999). The Mid-Level Giving Officer is charged with growing the midlevel program as well as retaining a loyal donor base through excellent stewardship. The Mid-Level Giving Officer will sit on the Donor Marketing Team and work closely with the Communications, Digital, Major Gifts and Fundraising Systems teams. The candidate will also work with program and global staff to demonstrate the impact of global giving.??
- Purpose: Provides expertise ensuring the growth of Action Against Hunger’s midlevel program as well as building a loyal donor base through excellent stewardship.?
- Engagement: Works internally ensuring a seamless donor journey for midlevel supporters, and specifically with the digital team acquiring and retaining midlevel supporters. Externally, with current and potential donors.
- Delivery: Delivers campaigns and stewardship activities which sets ACF USA up for significant growth in the midlevel program.?
Essential Job Duties
- Works with email marketing and direct mail colleagues to acquire, welcome, cultivate and retain mid-level supporters giving between $500 and $9,999.99.
- Creates a mid-level portfolio and cultivates one-to-one relationships with mid-level supporters who have both higher giving capacity and an interest in engagement.
- Upgrades mid-level supporters as well as those giving under the mid-level threshold.
- Works closely with Major Gifts team on stewarding a pipeline of loyal supporters for our major gifts program.
- Works with Communications and Program teams on the creation of collateral for fundraising and stewardship purposes.
- Supports the roll out of cultivation events, stewardship webinars as well as Donor Appreciation Week.
- Meets specific goals for one-to-one and one-to-many interactions including calls, webinar invitations, impact pieces, Donor Appreciation Week outreach, SMS/emails, Holiday cards etc.
- Other duties as requested.
Required Qualifications
- Bachelor’s Degree or equivalent experience
Required Skills & Experience
- Between 3-5 year’s work experience, preferably within a fundraising team
- Experience in a digitally forward non-profit fundraising environment.?
- Proven experience working with midlevel supporters.?
- Sales and negotiating experience i.e., has experience asking supporters to upgrade and reactivate their giving.?
- Expertise in Raiser’s Edge, Funraise, MailChimp, Salesforce or other similar CRM platforms.?
- Excellent donor care experience and enjoys interacting with donors in person and on the phone.
- Experience working for an international aid organization would be a plus.
- Highly driven and entrepreneurial.??
- Excellent interpersonal and negotiation skills.?
- Strong analytical and problem-solving skills.?
- Can establish priorities, manage multiple deadlines simultaneously and work well under pressure.?
- Strong attention to detail and organizational skills.?
- Excellent verbal and written communication skills
- Is familiar with Word and Outlook mail merges.
