Location: Portland or US remote (within approved states)
Position Status: Full-time, Regular, Exempt
Starting Salary Range: The salary range for this position is $67,200 – $79,800
Current unrestricted US work authorization is required at the time of application for this position.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Department
The Information Technology (IT) department coordinates, facilitates, and supports the agency’s use of information and communications technology to achieve agency goals. We provide planning and technical assistance to Mercy Corps country programs and collaborate with HQ departments to implement and support the agency’s strategic initiatives. We work to strengthen the agency’s abilities to use Internet-based information services.
The Position
The IT Change Management & Communication Manager is responsible for coordinating and managing the change management and communication of Mercy Corps’ IT department’ portfolio of projects. This includes managing change activities arising from new and existing IT projects, changes in business systems and processes, or changes in technologies.
Projects examples are Mercy Corps’ transition from Google to Microsoft 365, OneTrust Phase 3 rollout, and Mercy Corps legacy Account Management system (MCAM) retirement.
Essential Responsibilities
CHANGE MANAGEMENT
- Coordinate and manage all IT change management strategies, policies, procedures, and systems.
- Perform cost analysis and obtain quotes for the use of consultants, vendors, and/or new technologies for the relevant change management needs for digital products, and projects.
- Ensure change management projects objectives are met and managed to established timelines and budgets.
- Ensure established success metrics are achieved for all projects.
- Advise on training efforts by providing input, documenting requirements, and supporting the design and delivery of training programs.
- Conduct impact analyses, assess change readiness, and identify key stakeholders to gauge organizational readiness for transitions.
- Identify change risks and support implementation of risk mitigation strategies.
- Identify and manage anticipated resistances to change.
- Continue professional development to keep up to date with emerging technologies, methods, and best practices.
COMMUNICATIONS
- Plan and implement effective communication plans to support IT projects.
- Plan and implement comprehensive stakeholder engagement strategies.
- Analyze project risks and identify mitigations tactics to inform communications strategy.
KNOWLEDGE MANAGEMENT
- Act as change management champion and advocate of learning, process improvement, and best practices.
- Drive cultural change, in alignment with organizational strategic goals, by applying change management processes and tools.
Supervisory Responsibility
n/a
Accountability
Reports Directly To: Senior Director, Information Technology
Works Directly With: Works closely with the IT department, senior level leaders, and executives, Mercy Corps global team members, external vendors, Mercy Corps Internal Communications, and others as needed.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
- Bachelor’s degree or equivalent combination of education and experience
- 4+ years of professional experience as a change manager
- Change Management certification(s) such as CCMP, PPROSCI, etc.
- Experience with large-scale organizational change efforts
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Excellent communications skills, both written and verbal, including conflict resolution, negotiation, and demystify technology to team members with less digital literacy.
- Strong planning and organizational skills.
- Strong stakeholder management skills
- Strong executive engagement and team member collaboration skills and development through the change process.
- Analytical mindset and critical thinking
- Excellent problem-solving skills
- Team player & able to collaborate with others
- Experience working with a breadth of types of change (i.e., technology, process, cultural, product)
Desirable Skills/Qualifications
- Proficiency in M365, SharePoint, and Teams
- Experience working at a Humanitarian organization or NGO `
- Experience working with a large international organization
Success Factors
The IT Change Management & Communication Manager must be a proactive, process oriented, customer focused, multi-tasking individual with a proven track record in delivering effective change management and communications in support of organizational and departmental transformation and change. In addition, they should be able to translate technology to non-technical team members and combine creativity and a solution-oriented mindset.
Living Conditions / Environmental Conditions
The position is based in Portland, Oregon and may travel up to 10% of the time to areas with limited access to medical facilities and amenities. Mercy Corps team members represent the agency both during and outside work hours including when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.
