Grade: G5

Vacancy number: BOGOTÁ / AND / DC / G5 / 2023/080 Publication date: August 28, 2023 Closing date ( midnight local time ): September 11, 2023

Job ID: 11164 Department: OR – Latin America and the Caribbean Unit: ETD / OP-Lima Destination place: Bogota Contract type: Short duration

Contract duration: Less than a year

Under article 4.2, paragraph ( e ) of the Staff Regulations, the recruitment of vacant positions in technical cooperation projects are not covered by Annex I of the Staff Regulations and are carried out by direct selection of the Director General.

In order to ensure that direct selection for the vacant position is based on the best possible decision-making process, the ILO invites interested candidates to apply online before the date indicated above.

They can submit their candidacy:

•  Internal candidates, in accordance with the provisions of paragraphs 31 and 32 of annex I of the Staff Regulations.
•  External candidates*

*The recruitment process for positions in the general services is subject to specific criteria of local recruitment. The ILO can only offer a contract to people residence and work permits in Colombia.

The ILO welcomes the diversity of its staff and encourages the nominations of qualified women and men, with or without disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

Appointments made under a technical cooperation contract do not confer career expectations in the ILO, an automatic renewal of the contract, nor the conversion of this with a view to contracting of different kinds in the Organization. In addition, the extension of technical cooperation contracts is subordinated to several conditions including: the availability of funds and the continued need for the functions performed, in addition to satisfactory performance and conduct.

*Employment conditions for external candidates: In accordance with current ILO practice, the external candidate will normally be hired at the first level of that degree.

Introduction

The purpose of this contract is to support the end user in an efficient, effective and customer-oriented manner. The work will include providing end-user assistance, providing support and maintenance related to office equipment, organizing and maintaining data for shared units, the implementation of computer programs and the control and support of local networks ( LAN ). The incumbent will perform day-to-day tasks in a fully operational manner and will identify and resolve various recurring computing problems that require the correct application of policies, rules, regulations, ICT-related procedures and guidelines.

The owner will work with a relative level of autonomy. The incumbent will perform the required IT activities and tasks to support the Colombian project office, where you must support all the functions and compliance with the IT regulations for the optimal operation of the hardware and software that is handled in the office. You should keep staff up-to-date and informed about ILO ICT regulations.

Description of tasks

Under the supervision of the Senior Assistant in Administration and Finance of the ILO Colombia office, in coordination and with computer technical support from the Regional Officer in Information Technology, The technology assistant will carry out the following activities: 1. Perform various computer support functions related to the implementation of computer programs and equipment, object management in the Active Directory ( AD ), support for local networks ( LAN ) and support for the end user, ensuring that applicable standards are met. Receive and timely resolve any requirement from users of the ILO Colombia network for computer assistance ( this includes diagnosing and solving problems, hardware, software or operating systems ) both in person and by phone, chat,email and other forms of communication.

2. Follow the escalation procedures established by INFOTEC and the Regional Office for problem solving, stay informed about policies, rules, regulations, procedures, standard ICT guidelines and processes defined by the IT and ITCOM regional unit and keep staff informed of the latest computer threats, provide guidance, emphasizing the need to abide by ICT standards and perform updates to anti-virus signatures and patches on a regular basis on all computer equipment. Participate in meetings and workshops related to ICT.

3. Solve problems related to desktop devices and standard applications ( on site and with telecare technologies ) respecting established hierarchical levels. Provide basic assistance and training to end users on how to solve common computer problems, and contribute to the preparation of guidance documents, as necessary. Provide preventive and corrective maintenance of desk stations, laptops, network devices, printing and storage.

4. Based on the information provided by Human Resources and / or the personnel responsible for the office, manage ( create, update and close ) user accounts in accordance with the contractual situation of the staff member. Store and update user information in the AD and verify its accuracy regularly. Examine and clean the AD to remove unnecessary items and ensure license compliance.

5. Install, replace, and maintain computer hardware and software, including desktops, laptops, printers, phones, and WiFi access points. Install the latest image on official ILO PCs and ensure they have official antivirus software installed. Clean personal computers ( PC ) from viruses and spyware, following instructions from headquarters. Update the inventory of computer equipment in accordance with the recommendations of the headquarters. Implement and configure mobile phones and official tablets. Configure PCs to run the institutional resource planning system and other operational applications.

6. Grant access rights to filing systems and applications through groups based on established conventions and denomination standards. Clean file systems. Inform staff members of the maximum storage capacity of email accounts and the file system and help them respect these limits. Help users delete files with unnecessary personal data and duplicate data. Back up data stored on non-centralized infrastructure in accordance with applicable regulations.

7. Generate records on the Information Technology Services Portal describing technical issues that cannot be solved locally and – scale them to the IT senior assistant/IT officer in the LIMA office.

8. Provide other computer support services, such as the installation of videoconferencing equipment and the logistical organization necessary for the installation of meeting support computer equipment.

9. Perform other related tasks assigned to you

Education

Minimum: Complete secondary studies.

Experience

Minimum: Five years in computer applications and programming, proven experience in team configuration and expert management of Windows software packages.

Advantage: Work experience in the United Nations System

Technical studies in information technology .

Languages

Minimum: Perfect command of the Spanish language and basic knowledge of the English language.

Advantage: None

Technical competences

Knowledge of the principles and practices related to ICT security.

Knowledge of operating systems, business applications, networks and ITIL processes.

Excellent knowledge of Microsoft software ( in particular, word processing, spreadsheets and presentation creation ), among others.

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Ability to interpret and respect the applicable rules, regulations, policies and procedures.

Ability to quickly adapt to new software and computer systems.

Ability to follow technical incident management processes.

Fault detection and problem solving skills.

Ability to work accurately and pay attention to detail.

Ability to keep confidentiality and sense of responsibility to maintain the integrity of the data.

Ability to work in a multicultural environment with a gender-sensitive and non-discriminatory attitude and behavior.

BASIC COMPETENCES OF THE ILO:

Candidates interested in the position should consider that the nine fundamental ILO competences, listed below, may be evaluated during the selection process: Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Customer orientation, Communication, Orientation to change, Assumes responsibility for performance, Quality orientation and Collaboration.

Recruitment process

Please note that candidates must fill out an online form. To apply, visit the ILO e-procurement site, ILO Jobs: https://jobs.ilo.org/ . The system will indicate the steps you must follow to submit your application online.

Fraud danger

The ILO does not charge expenses at any stage of the selection process: presentation of the application, interview, processing or training. Messages that do not come from ILO email addresses should not be taken into account- ilo@org. Furthermore, the ILO does not require or require bank details of the candidates.