About UN University (UNU)
The United Nations University (UNU) is an international community of scholars engaged in policy-oriented research, capacity development and dissemination of knowledge, furthering the purposes and principles of the Charter of the United Nations. UNU’s mission is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States.
For the past four decades, United Nations University (UNU) has been a go-to think tank for impartial research on human survival, conflict prevention, sustainable development and welfare. With more than 400 researchers in 12 countries, UNU’s work spans the 17 Sustainable Development Goals, generating policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.
About Institute (UNU-Campus Computing Centre (C3))
The UNU Campus Computing Centre (C3) serves as the technology arm of the United Nations University, providing responsive, user-focused and cost-effective information and communications technology (ICT) solutions that assist UNU and its institutes in successfully achieving their respective missions. In fulfilling this responsibility, C3 is committed to guiding the University’s strategic technology direction and overseeing the coordination and support of ICT infrastructure, resources, and services in alignment with the University’s mission and goals.
Responsibilities
Under the overall supervision of the Chief, Information Technology, the ICT Endpoint & Services Engineer will perform the following duties: 1. Provision and support endpoints via MDM platforms:
- Prepare, test, and deploy configurations and applications to UNU managed endpoints
- Evaluate the effectiveness of configurations and identify efficiencies resulting from these evaluations
- Continue the standardization of endpoint management across the UNU
2. Provision of help desk support, focusing on the following tasks:
- Diagnose, debug, resolve and document end-user technical issues
- Systematically track issues, escalate accordingly, and follow up in a timely manner
- Contribute towards the reduction of helpdesk incidents by identifying recurring issues and their root causes
3. Provide onsite support to C3 operations, focusing on achievement of the following results:
- Assist in the provisioning and management of user accounts and end-user devices
- Coordinate with focal points on the management of user accounts
- Design, test and deploy device management policies in coordination with ICT focal points
- Maintain operations documentation
- Coach junior helpdesk personnel
- Provide onboarding orientations to UNU personnel
4. Provide support to ICT Initiatives, focusing on achievement of the following results
- Coordinate with colleagues while working on ICT projects
- Propose sustainable workflows and procedures to address recurring issues identified via helpdesk and implement approved automation procedures in coordination with the senior team/ software engineering team
- Assist in developing documentation to facilitate change management
5. Perform other duties as assigned by supervisor
Key performance indicators
- Effective deployment of endpoint services to UNU end users
- Timely and quality resolution of helpdesk issues
- Contribution to development of sustainable ICT workflows
- Quality and level of engagement with UNU institutes
Competencies
Values:
- Inclusion — take action to create an environment of dignity and respect for all, regardless of age, culture, disability, ethnicity, gender, gender identity, gender expression, geography, grade, language, nationality, racial identity, religion, sex, sex characteristics, sexual orientation, social origin or any other aspect of identity
- Integrity — act ethically, demonstrating the standards of conduct of the United Nations and taking prompt action in case of witnessing unprofessional or unethical behaviour, or any other breach of UN standards
- Humility — demonstrate self-awareness and willingness to learn from others
- Humanity — act according to the purposes of the United Nations: peace, dignity and equality on a healthy planet
Behaviours:
- Connect and collaborate — build positive relationships with others to advance the work of the United Nations and work coherently as One UN
- Analyse and plan — seek out and use data from a wide range of sources to understand problems, inform decision-making, propose evidence-based solutions and plan action
- Deliver results with positive impact — hold oneself and others accountable for delivering results and making a positive difference to the people and causes that the United Nations serves
- Learn and develop — pursue own learning and development and contribute to the learning and development of others
- Adapt and innovate — demonstrate flexibility, agility and the ability to think and act in novel ways
Qualifications
Education Certification
- Secondary Education with specialized certification in ICT OR Bachelor’s degree in ICT or other relevant field
Experience
- Secondary education with 4 years OR Bachelor’s degree with 2 years of experience in helpdesk support, some of which preferably in an international setting;
- Experience supporting of Windows systems (10, 11), macOS systems (11, 12), and multi-function printers, MS 365 services, MS Exchange Online, MS SharePoint Online, Azure Active Directory, computer hardware and software deployment and administration;
- Understanding and basic experience with IP networking;
- Professional knowledge of MS Intune, JAMF, Active Directory/Azure Active Directory, MDM platforms, PowerShell scripting, VMWare/virtualization environments;
- Professional experience with scripting languages for task automation;
- Other Desirable Skills: Initiative, strong conceptual abilities, sound judgment, drafting ability, resilience, flexibility
Language Requirements – Fluency in English is required;
– Competency in Japanese is desired;
– Knowledge of another UN official working language is an asset.
Remuneration
The successful candidate will be employed under an national PSA contract. UNU offers an attractive compensation package including an annual net salary (of/in the range of) JPY 4,324,000 – JPY 5,084,000, commensurate with the experience and qualifications of the candidate. Benefits include 30 days annual leave and a health insurance scheme.
JAPAN ONLY: PSA holders are required to enroll in Japan’s national social health care and pension insurance systems.
UNU is not liable for any taxes that may be levied on the remuneration you receive under this contract. Payment of any such taxes remains the sole responsibility of PSA holders. Duration of contract
The duration of the initial contract is 1 year. This is Personnel Service Agreement (PSA) contract with UNU, with the possibility for renewal subject to requirements and satisfactory work performance. The combined duration on a PSA contract with UNU may not exceed six (6) years. The mandatory age of retirement for PSA holders is 65 years. The incumbent for this position will work at UNU-Centre Tokyo, Japan.
Expected start date: Immediate
How to Apply:
To apply to UNU, you will not need an account. Instead, we ask that you:
- Apply via the apply link;
- fill out the UNU P11 form (please avoid using similar forms provided by other United Nations organisations);
- provide a motivation statement (in the P11 form); and
- answer a few questions that are tailored to the position.
You may wish to refer to the UN Values and Behaviours Framework for more information.
Application Deadline: Open until filled.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview, background checks and references.
Special notice
National PSA only: UNU does not sponsor a working visa for this position.
PSA holders do no hold international civil servant status nor are they considered a “staff member” as defined in the UN Staff Rules and Regulations.
UNU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities to apply and become part of the organization. Applications from developing countries, and from women are strongly encouraged. Eligible internal applicants are also encouraged to apply.
UNU has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNU, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
Information about UNU rosters
UNU reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNU.
Scam warning
UNU does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
