Grade: P3
Position number: RAPS / 4/2023 / INFOTEC / 01 Publication date: August 30, 2023 Closing date ( midnight, Geneva time ): September 30, 2023
Job ID: 11149 Department: INFOTEC Unit: MSD Place of employment: Geneva Type of contract: Determined duration
Can participate:
- ILO internal candidates, in accordance with paragraphs 31 and 32 of Annex I to the ILO Staff Regulations.
- External candidates.
Applicants with more than five years of continuous service within the organization are encouraged ( e ) s to apply. .
Applications from officials who have already left the ILO following their retirement or early retirement will not be taken into account.
The ILO attaches great importance to diversity among its staff and welcomes the candidacies of qualified women. We also encourage those of people with disabilities. If you cannot complete our online application form due to a disability, please send an email to ilojobs@ilo.org.
The ILO welcomes candidates with work experience in ILO constituents ( governments, employers ‘and companies’ organizations, and workers’ organizations ).
Applications from persons from unrepresented or underrepresented Member States or from Member States which will soon become one will receive particular attention. We will find the list of countries concerned here: ILO Jobs: Nationalities insufficiently represented
In addition to the interviews and tests that any candidate may be required to take, the success of the ILO Assessment Center is required for any external candidate or internal candidate applying for a higher category.
Notwithstanding the general considerations set out in the staff regulations of the ILO, this vacancy announcement is the only authoritative document regarding the qualifications required for this position. The minimum qualifications required have been determined according to the specific functions and responsibilities of this position.
The specific language requirements for this position are detailed below. However, candidates who apply for vacant positions in the organic services category, who have not yet successfully completed their internship period within the ILO and whose mother tongue is not one of the working languages of the French, English and Spanish ( Office, must have a fully satisfactory knowledge of at least one of the ILO working languages. If appointed, they may be required to acquire knowledge of a second working language of the Office during their first years of service.
Introduction
The position is to be filled within the Technology Management Services ( TMS ) of the Department of Information and Technology Management ( INFOTEC ). INFOTEC provides modern, secure and reliable IT infrastructure, technology, applications and services that enable the ILO to make the most of technology to carry out its mandate.
Technology Management Services conceptualize, implement and maintain the technologies demanded by clients to work effectively and work to reduce risks, promote staff mobility and productivity and develop effective and efficient solutions to meet customer demand.
The incumbent will be responsible for accessibility, ease of use and structure of data for file management services provided to ILO departments and staff, in collaboration with other INFOTEC units.
The incumbent will report to the Head of User Support Services within MSDs.
Specific tasks
1.Maintain, update and improve file management and sharing services. This includes maintenance of sharing, permissions, access and the structure of the various file repositories. The underlying infrastructure is outside the scope. 2.Manage the life cycle of readers and shared sites; migrate and archive existing content ; guide data owners by adopting best practices for storing and classifying their files. 3.Examine user rights to the structure of file management services and establish / rationalize security groups. 4.Take on the role of second level focal point of support for file management services. 5.Prepare a report on the rights to’access to data and perform an analysis to identify corrective measures to restructure the directories and / or access rights. 6.Develop and execute test plans to qualify new functionalities and the evolution of services. 7.Document existing file management procedures and keep them up to date. 8.Produce the description of the services and the training material 9.Perform other relevant tasks requested Perform other relevant tasks requested Perform other relevant tasks requested
These specific tasks complete the generic description established by the ILO for this position, namely: Generic tasks
- Develop, maintain, update, correct and improve complex solutions. Make recommendations on the acquisition of hardware and software required by the organization. Analyze the organization’s information needs and give advice.
- Recommend the adoption of standards and their adaptation according to the evolution of technologies and user needs.
- Plan, install, manage, maintain and provide a user support service for LAN and Internet connectivity to facilitate operations and ensure the efficient use of the network and communication systems.
- Solve network operating problems within and outside the organization. Diagnose the problems encountered by users and adopt the measures necessary to resolve them.
- The incumbent may be called upon to lead small project teams, made up of support staff, for the interconnection of networks and the execution of workstation and server activities.
- Provide assistance to field offices for network matters.
- Evaluate hardware and software; determine in detail the possibilities of use and participate in the preparation of requests for proposals.
Qualifications required
Training
Undergraduate university degree in computer science, electronics or related discipline. A post-secondary diploma or certificate from a reputable educational institution and an additional four years of relevant work experience, in addition to the five years of experience required in the job description, can be considered in place of the first university degree. Professional certifications in the field of the technologies concerned would be an asset.
Experience
At least five years of professional experience in the field of information technology, including two years devoted to the administration and management of Microsoft Windows file services ; two years of user management and authorizations with Active Directory; and a year of SharePoint and Microsoft Teams document and sharing administration.
Languages
Excellent command of French or English and practical knowledge of the second language.
Skills
In addition to the essential skills of the ILO, this position requires: Technical skills– Excellent knowledge of file sharing technologies on Microsoft Windows server – Good knowledge of Sharepoint and Microsoft 365 file sharing – Mastery of Powerershell scriptwriting and automation tasks – Basic knowledge of the following areas, as required: o General IT concepts o Computer security o Computer hardware and software for personal computers o Internet o Electronic messaging systems o Network / server operating systems/personal computers o Programming languages o Ability to analyze user needs, to deal with and resolve technical problems o Ability to communicate effectively to oral and written o Ability to provide an oral service’user support o Ability to produce reports and other documents
Behavioral skills
– Ability to prioritize, plan and organize several tasks in a meticulous manner – Acute sense of communication, mastery of presentation techniques and interpersonal skills to maintain good relationships with team members and end users – Ability to learn quickly and take initiatives – Faculty of Analysis and problem-solving skills – Ability to work effectively and efficiently within a team of information technology specialists Ability to work independently and within a team. – Ability to work in a multicultural environment and to adopt a non-discriminatory behavior sensitive to gender considerations.
Conditions of employment
- Any commitment and / or extension of contract is subject to the Staff Regulations and other internal rules in force. Any job offer from the ILO is subject to certification by the Advisor / Councilor/medical era ( e ) of the ILO according to which the person concerned is medically able to fulfill the inherent and specific requirements of the post offered. In order to confirm an offer from the ILO, the / candidate ( e ) retained ( e ) must undergo a medical examination.
- The initial contract will be issued for a period of twenty-four months.
- The external external candidate ( e ) retained ( e ) will be on probation for the first two years of his assignment.
- Any extension of contract beyond the probationary period is subject to satisfactory conduct and performance.
For more information on conditions of employment, please consult the International Recruitment page on the ILO Jobs website.
Important information
Officials in the general service category interested in this post are informed that, if selected, they will be offered the salary and allowances applicable to the grade of the position to which they apply, which may lead to substantial changes in their net remuneration. In accordance with Article 3.4 of the ILO Staff Regulations, the salary of an official, when promoted, may in no case be greater than the maximum salary of the grade to which he has been promoted. For any questions or details, please contact your HR partner at the following address : hrpartner@ilo.org
Recruitment process
Please note that all applicants must complete an online application form. To do this, please go to the ILO e-Recruitment site: ILO Jobs. The system provides the necessary instructions to facilitate the online application procedure.
The ( assessment which may include one or more written tests and a prior interview based on skills ) and the interviews will take place, in principle, during the 3 to 4 months following the closing date. Applicants ( e ) s are requested ( e ) s to ensure their availability in the event of pre-selection.
Depending on the location and availability of candidates, assessors and members of the maintenance panels, the ILO reserves the right to use communication technologies such as Skype, video or teleconferencing, email, etc. in order to assess the candidates during the various stages of the recruitment process, including the assessment center, technical tests or interviews.
The ILO applies zero tolerance for sexual exploitation and abuse and is committed to ensuring that no staff member or beneficiary of the Organization’s assistance is victims of it, directly or indirectly. To ensure that persons with a proven history of sexual exploitation and abuse, sexual harassment or other types of abusive behavior are not recruited by the Organization, the ILO may carry out a background check on the candidates being considered.
Fraud alert
The ILO does not charge any fees at any time during the recruitment process, either when applying for the interview, the actual recruitment procedure or the training. Messages from email addresses different from those of the ILO – ilo@.org – should in no case be considered. In addition, the ILO does not need and does not request to know the information relating to the applicant’s bank account.
