Triggerise/ Tiko is a global non-profit organization headquartered in South Africa. Our main goal is to motivate young people to make positive choices using innovative technology, real-time data and behavioral insights. Through our digital platform, Tiko, and our local partner ecosystem, we connect Tiko members with existing local service providers to meet their health and wellness needs. It is as part of this ecosystem that Tiko provides access to quality sexual and reproductive health (SRH) services through a network of private and public health facilities and pharmacies. To ensure the quality of services that adolescents and young people access through the Tiko platform, Tiko seeks to work with a group of independent quality assurance (QA/QA) providers to provide quality assurance (QA/ QA) and quality improvement (AmQ/QI) to private and non-franchise healthcare establishments within the ecosystem. The provision of these services will be done through what will be called the Tiko QA Marketplace to ensure that private and non-franchise establishments have:
- The level required to provide quality services in the areas of adolescent and youth sexual and reproductive health (AYSRH), including contraceptives, HIV testing services, by conducting clinical audits to identify gaps in quality assurance, training and skills improvement needs;
- Continuous support to offer ASRJ services adapted to young people by filling the gaps identified in terms of QA within the framework of Quality Improvement (AmQ);
- An updated licensing and recertification requirements (for establishment and staff), as prescribed by the respective governing bodies and law;
Scope
Tiko expects all establishments onboarded on the Tiko platform to offer AHSRS services and maintain high levels of quality assurance. Prior to working with Tiko, a Service Readiness and Availability Assessment (SARA) will be conducted by Tiko at facilities to ensure they meet minimum service delivery requirements. This is part of Tiko’s due diligence to ensure that private health providers onboarded into the Tiko platform meet the required legal threshold and have supportive infrastructure and goodwill for the provision of AYSRH services .
From the service provider database in our Tiko QA/QI Marketplace database, we are seeking consultants to perform clinical audits in a list of private and non-franchise facilities. In undertaking this task, consultants will assess facilities’ clinical competency levels and identify quality gaps and training needs, as well as availability of services and tools.
Services
The consultant is expected to carry out the following activities:
Key expected results: Comprehensive quality assurance audit report, quality improvement plan (QIP) and supportive supervision recommendations.
Activity one:
- Conduct clinical quality audits to identify key quality gaps that impact the delivery of quality, youth-friendly services across all Tiko health offerings.
- Note and ensure the availability of products and consumables for FP and HIV testing.
- Note and ensure the availability of tools, guidelines (Directives) and standard operating procedures (Compliance with Policies Standards and Protocol: PNP of the Ministry of Health to identify gaps in infrastructure, processes and documentation.
Service: Clinical audit report
Activity two:
- Carry out a skills-building needs assessment to encourage the delivery of training and improve the skills of service providers.
Service: Training needs and skills assessment
Activity three:
- Conduct quality improvement audits and develop quality improvement plans for facilities.
- Use the following resources to develop QIPs: SARA, clinical audit and training needs assessment
Service: Quality Improvement Plans (QIP)
Activity four:
- Compile comprehensive QA audit reports
- Share and deliver these reports to Tiko’s QA specialist.
- Document, present, and discuss with the Tiko QA Specialist all key learnings noted during the execution of the above activities.
Service: Final report
Commitment period
The consultant is expected to carry out the above activities between June 17th and July 22nd of 2024 to provide the final report. Note that the consultant must provide a partial report each week on the health facilities audited. The auditor must devote a maximum of two (02) days per establishment to carrying out the reference evaluations. Below is a list of facilities eligible for baseline assessments and quality assurance audits by district.
1.Bobo Dioulasso
Cabinet Medical Wend Kuni
Cabinet de Soins Yaalgre
Clinique Deo Gracias
Clinique Wolobougou
Clinique Doguel
Centre de santé Kepin Idrissa
Cabinet privé de soins Bass-Yam
Centre médical Nabonswende
2. Ouagadougou
Centre Médical Chandelier d’Or
Centre Socio Sanitaire ASEDO
Clinique d’accouchement santé mère enfant laafi Djan
Centre Médical Solidarité
CSPS Privé la patience
CSPS Privé notre version des soins
CSPS sainte famille de Nazareth
CM AMA
Centre Médical Ahmadiyya
Centre Médical sainte Rosalie
Centre de santé wend Nayolse
Centre Médical bon secours
CSPS Privé laafi noma
Note : TheAbove costs include the clinical audit, with an amount of 70,000 F CFA / day of carrying out the audit. The auditor must spend a maximum of 2 days per establishment to allow observation of all services (skills assessment) by service provider selected for each establishment.
Financial arrangements and payment
Payment to independent QA providers (for example, an organization or an individual consultant) will be based on the reports produced under this contract (interim and final).
The independent QA provider will receive payment for the private structures selected and audited. Reports to share include a summary of the quality assurance report, evidence from quality audits, and a quality improvement plan for each active establishment on the platform. The independent quality assurance provider must submit an invoice for the payment request and payments will be made in F CFA (XOF) . The above settings only apply to active establishments. Facilities that have been suspended or terminated for fraud will be paid in accordance with contractual agreements. Inactive structures, unless reinstated, will not be eligible for quality assurance assistance as they will no longer operate as Tiko structures.
Note: Payments will be made after completion and submission of partial and final clinical audit reports and verified data.
Evaluation Criteria
Proposals will be assessed against the following criteria:
Criteria
Team expertise, experience, and composition:
- Expertise and experience in undertaking similar research activities in Kenya
Weight: 40
Strength of the technical proposal:
- Overall strength of proposed methodology, including the to address the specific tasks outlined above within the anticipated timelines
Weight: 40
Budget:
- Value for money
- we will consider strongly competitive proposals to deliver the engagement.
Weight: 20
How to apply
Service providers will be evaluated by Tiko and the name of two service providers per structure given to the consultants for the assessment of skills. All services supported by Tiko will be evaluated after demand creation to promote the need and availability of each service.
Each service provider must select the city(ies) of their choice from the table in point 4 above.
Service providers are requested to present their city selection to Tiko BF in electronic form by email procurement@triggerise.org before the end of the day on June 09th of 2024, taking care to specify: “Tiko BF QA Marketplace: QA Audit & Baseline Assessment Facility Selections” in the subject line.
