Case Management Officer At Orange

General Description of the Organization:

Orange is a non-governmental civil society organization devoted to alleviating the suffering and improving the sustainability mechanisms of the conflict-affected population.

Since its establishment, Orange partners directly with affected Syrian populations delivering programmes spanning sectors, including humanitarian and development programmes, in the Early Recovery, Food Security, Agriculture, Livelihoods, Education, and Protection, in addition to long term impact interventions focusing on the economic empowerment and the local value chains improvements to enable targeted communities to improve their living practices and their sustainable mechanisms.

Orange collaborates with variety of national and international non-governmental organizations, as well as local initiatives to adopt community-based approach that leads to improve the response’s impact to the humanitarian crisis and provides sustainable and alternative solutions.

Job Purpose:

The Case Management Officer manages and oversees the day to day work of the Case Workers and ensures the quality delivery of protection related services, including case management support & emergence cash fund (ECF).

The Case Management Officer monitors the support provided, with a focus on facilitating refugees’ access to services, registration, health, education and social safety net programs.

The Case Management Officer guides and works closely on a day to day basis with the project’s case workers, in order to set and ensure the follow-up to each client’s case plan.

He/she is responsible for insure collecting and maintaining case documents in an orderly fashion

Duties, objectives and competencies:

A. Technical advice and guidance:

Supervises individual case management & special needs fund plans of individual clients and monitors the follow up work by the case workers.

Designs, organizes and delivers seminars and workshops on topics related to accessing services and available social safety net schemes to beneficiaries, partner staff, and other stakeholders (jointly with other relevant staff) in addition to other protection-related topics and service

B. Manage a quality service

Communicates with service providers to ensure effective and appropriate interventions and follow-up.

Communicates closely with all partner organizations and government counterparts, to ensure beneficiaries are referred and supported in a timely and appropriate manner

Monitors the referrals to partner organizations and acts as the focal point to receive referrals from partner organizations and other points.

Works closely with the other teams in the project (emergency shelter repair, nutrition, winterization), other protection projects in Orange and with partners to ensure smooth and efficient referral processes across all sections.

Works closely with the case workers including assigning cases, case discussions, follow ups on cases, ensure that case plan is implemented successfully and in a timely manner.

C. Reporting and recording

Maintains accurate and confidential client records and keeps track of all necessary figures and data related to protection services under Case Management and ECF

Provides regular and accurate reporting on case management & emergency fund activities as required

D. Monitoring

Ensures qualitative interventions through regular monitoring, review and follow-up.

Manages the service monitoring as requested

Respects confidentiality and the rights of the clients

Requirements:

. Bachelor’s degree in social sciences or relevant degree

· Minimom of 3 years of proven experience in a similar position.

· Intermediate knowledge in Excel & Word.

. · a knowledge in technical reports

Languages:

Advance written and spoken in Arabic (native speaker)

Intermediate written and spoken in Turkish and English.

Orange’s Values and Principles:

We believe that:

• Maintaining a positive, healthy, and trusting relationship are central to making the partnership a success.
• Appropriately trained and resourced staff and volunteers are key to effective and efficient service and program delivery in the development sector.

We are committed to:

• Shared responsibility, accountability, and decision-making in any partnership.
• Providing access to high-quality learning to empower people and professionals in the development sector, particularly in the developing world.
• Learning from each other to strengthen and enhance the long-term sustainability of our services and programs for the benefit of children and communities that we serve.

Child Safeguarding & PSEAH policy

Orange aims to create an organization that is safe for children and women but is also aware of the need to keep child protection concerns proportionate and to guard against over-zealous attitudes. Child and women abuse thrives in closed and secretive atmospheres. Orange’s best protection is to create an open and aware culture where people are not afraid to speak about their concerns.

Any employee, consultant, contractor or the supplier undertaking an activity on behalf of Orange must sign the Child Safeguarding and PSEA– Declaration of Acceptance Form and comply with the Orange child safeguarding and PSEAH Policy which is a statement of Orange commitment to preventing abuse and protecting children with whom it comes into.