DRC PRESENTATION.
The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in more than 40 countries to provide adequate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants.
Our vision is to help refugees, internally displaced persons and their host communities to a decent life. We protect lives and human rights and empower beneficiaries throughout the conflict displacement by providing shelter, food and hope in terms of work, education and integration towards a sustainable future.
DRC established an operational presence in Colombia in 2011 with a focus on the Humanitarian Action against Mines (HMA) and providing support to the population affected by the conflict in the south of the country. With the start of large mixed migratory flows to Colombia due to the Venezuelan crisis, DRC began an integrated humanitarian response in 2018 to meet the urgent needs of refugees, asylum seekers, migrants, Colombian returnees and host communities in some of the areas most vulnerable in Colombia, such as the coastal areas of the Caribbean (Riohacha and Barranquilla). urban centers (Bogotá and Cundinamarca), and Caquetá. In 2021, DRC opened field offices on the South Pacific coast in the department of Nariño and Northern Colombia in Norte de Santander.
GENERAL DESCRIPTION OF THE CHARGE: The Case Management Officer will be responsible for receiving, managing, providing psychosocial support, and referring cases with specific protection needs. The OG-NdS will develop and maintain good relationships with people of interest, relevant stakeholders and other humanitarian actors, to support the proper implementation and coordination of DRC-NdS project activities and to ensure the quality of planning, implementation and monitoring of protection activities.
Main Responsibilities:
Implementation of the Protection Project:
- Receive external and internal referrals of cases from people with specific protection needs and proceed with case management once the protection profiles are analyzed according to the criteria set by DRC.
- Coordinate with other DRC units, external actors and humanitarian organizations for case management.
- Identify opportunities for articulation with humanitarian institutions and organizations in order to facilitate the referral of cases, and access to services / rights of the PoC.
- Ensure the informed consent of the beneficiary the humanitarian assistance necessary to address the identified protection needs.
- Ensure active listening to beneficiaries in order to identify the most appropriate humanitarian assistance service to address identified protection needs.
- Ensure the ideal registration of cases received and in management in the project database.
- Ensure the obtaining, compilation and adequate organization of the physical and digital means of verification of the project.
- Keep the information contained in the case management database constantly updated.
- Manage confidential information correctly, managing protection files accurately, correctly and completely.
- Develop individual care plans to address identified protection needs by delivering humanitarian assistance, including medical, emergency shelter, transportation, and delivery of items in kind.
- Ensure the delivery of identified humanitarian assistance by managing direct purchasing processes and, therefore, establishing articulation with service providers
- Ensure the correct legalization of the expenses incurred for the provision of humanitarian assistance services.
- Ensure the monitoring of cases by finding out the satisfaction of the beneficiaries in receiving services.
- Ensure the closure of cases in a time appropriate to the emergency framework in which it is implemented.
- Provide information for weekly, monthly, quarterly and annual reports as required by the Case Management Leader and / or protection manager.
- Ensure the highest quality of case management interventions and consistency across all ongoing and proposed projects in accordance with the overall strategy.
- Follow the work plans and guidelines.
- Support the protection team in carrying out the activities of the same team.
Experience and Technical Competences:
- Minimum 2-3 years of relevant experience in humanitarian protection, social work, human rights or other similar field work. Related to an NGO or other non-profit organization.
- Field and work experience with refugees, migrants and internally displaced persons;
- Demonstrated experience and skills in humanitarian protection and a differential approach in protection responses;
- Experience in psychological first aid
- Experience in person-centered approach.
- Experience in budget monitoring and purchasing activities and relationship with service providers.
- Optimal skills to work with tablets and computers
- Optimal skills in MS Word and Excel
- Will and ability to learn.
- Experience with standard procedures and guidelines.
Desirable Requirements:
- Quiet and diplomatic in character.
- Good teamwork.
- Ability to create a good atmosphere.
- Ability to manage competing priorities and meet deadlines.
- Having worked in the intervention region or knowing the territorial context
Educational level:
Relevant diploma or professional degree in political science, law, social work, international development, psychology, human rights or related areas
All DRC functions require the subsequent holder to master the basic DRC competencies:
- Achieve excellence: focus on achieving results and ensuring efficient processes.
- Collaboration: involve relevant parties and encourage feedback.
- Take the initiative: take possession and initiative while seeking innovation.
- Communicate: listen and speak effectively and honestly.
- Demonstrate integrity: act on DRC vision and values
We offer:
The opportunity to belong to one of the best NGOs worldwide.
- Access to more than 1,000 free online trainings and certificates.
- Prepaid medicine, coverage of 100% of the policy for the employee and special price for beneficiaries.
- 6-month fixed-term national contract with all legal benefits
- Salary starting at $ 3,341,000 according to the candidate’s experience and skills.
- Start date: September 11, 2024
- Salary and conditions according to the terms of employment in Colombia.
Application process: All applicants must upload a cover letter (max. 1 page)
and an updated CV (max. 2 pages, without supports) in Spanish, on the DRC employment platform. Requests sent by email will not be considered.
Application closing date: Wednesday, August 11, 2024 at 11:59 am Local Time. If you apply to this position, we understand that you have the availability to move to the Tibú area or live in the area. Please note that applications will be continually reviewed and interviews will be planned as soon as a suitable candidate is identified. DRC reserves the right to close the vacancy before the deadline once a suitable candidate is identified. It is recommended to apply to this vacancy as soon as possible, if this is of interest to you.
Note 1: The applicant who applies to this call authorizes DRC to validate the personal information provided on the resume. Your identification will be verified in public and private databases with the exclusive use of validating the information, in accordance with our anti-fraud, money laundering and terrorist financing policies.
Note 2: The applicant who freely and voluntarily wishes to be part of the selection process to occupy the position of this call, must observe a strict adherence to the rules that apply to the matter (suitability in the titles presented, execution of tests of personal and individual form and truthfulness in the information) adhering to the DRC anti-fraud manuals and Policies, under pain of declaring disqualified the applicant who incurs any irregularity in the opinion of the organization, even due to mere suspicion, and even possible criminal conduct under Colombian law.
