The Norwegian Refugee Council (NRC) is an international non-governmental organisation based in Oslo, Norway that works in over 40 countries providing humanitarian assistance to the most vulnerable populations. NRC has been responding to the growing internal and external displacement in Central America and Mexico since 2015, focusing on the protection crisis and integrating legal aid, education, shelter and infrastructure, water and sanitation, and livelihoods interventions.
NRC is an organization with a high international reputation in humanitarian assistance and has been working in Latin America for more than 30 years, leading humanitarian action in many of the countries where it operates.
In Mexico, NRC has been collaborating with local partners since 2019 and is now expanding its reach, initiating activities through direct implementation in the States of Veracruz, Coahuila and Mexico City, with more than 20 collaborators hired by NRC in Mexico, providing assistance to displaced people in the intervention areas in the country.
1. Objective
A rewarding opportunity to join our team at NRC Mexico, under the guidance of the Protection Program Manager in Mexico, the Protection Technical Assistant will support the management of identified eligible protection cases according to the criteria established by NRC. Although the base is in Coatzacoalcos, the implementation will be extended to the entire state of Veracruz and Tabasco in accordance with the indications of the Protection PDM.
2. Main Responsibilities
- Protection case management: needs assessment, development and implementation of individual plans including security planning, case closure.
- Ensure that assistance is directed to participants most in need, exploring and evaluating new and better ways to help.
- Identify people at high risk of rape and determine the risk level of the case, establishing security plans for each case that requires it.
- Responds to immediate life-saving needs and supports the participant in recognizing key problems and developing an individual action plan
- Implements individual plans, providing emergency assistance and assistance for lasting solutions.
- Supports the participant with psychological first aid, through active listening, identifying signs of stress and responding appropriately. Assesses the mental health and psychosocial well-being of participants, making external referrals where necessary.
- Identifies potential barriers to accessing services and supports the participant in finding the best solution. Maintains a people-centered approach, while assessing and ascertaining information to manage referrals to specialized services.
- Physically and digitally records information on the activities carried out in the program and information regarding cases.
- Ensures regular follow-up of cases with home visits, monitoring tours and, eventually, with follow-up telephone calls. When required, accompany the population during procedures in public and private institutions for the achievement of rights and access to basic services.
- Review the individual action plan as new protection needs arise until the case is closed.
- Collects disaggregated data correctly, applies protection information collection protocols and updates databases accurately and daily. Collects information on protection gaps and needs of persons of concern.
- Develops information sessions in the communities involved in protection issues to inform participants of the available services and possible assistance options.
- Link a healthy and positive workspace.
- Facilitate the integration strategy between the Protection competency and the other key competencies and support the collaboration needs with the other NRC key competencies.
- Another activity assigned for the development of the protection program.
3. Professional Competencies
- Graduate professional Bachelor’s degree in the area of social sciences or related career.
- Minimum experience of two (2) years working in similar positions, in the management of protection cases, preferably in the humanitarian field.
- Experience in psychological first aid
- Knowledge and/or experience in issues related to forced displacement, humanitarian assistance and protection.
- Knowledge of human rights, international humanitarian law, international refugee law and the Guiding Principles on Internal Displacement.
- Previous experience in caring for victims and vulnerable groups.
- Skills in interview techniques for vulnerable populations and victims of violence.
- Ability to provide immediate response to identified cases.
- Knowledge of the context and the political and social situation in Mexico.
- Ability to plan and develop advocacy plans.
- Analytical and research skills.
- Skills to manage information and prepare reports.
- Knowledge of project cycle management
- Excellent interpersonal relationships, ability to work as a team, positive attitude and ability to resolve complex situations.
- Experience in using MS Office (Word, Excel, Power Point) and databases.
- Excellent oral and written expression skills in Spanish.
- Ability to travel
Desirable:
- Knowledge of the structure of the State and public policy for the care of people in need of international protection and the national protection system of Mexico.
- Knowledge of the humanitarian context and social organization structures in Mexico.
- Handling of the English language.
4. Behavioral Competence
The NRC competency framework establishes 10 behavioural competencies and the following are essential for this position:
- Handling unsafe environments.
- Plan and achieve results
- Working with others
- Communicate with impact and respect.
Want to know more? Click on this Job Description before continuing.
What We Offer:
- A challenging and meaningful job in a highly recognized humanitarian organization.
- A national contract, initially valid for 6 months with the possibility of extension, with a competitive salary and benefits package.
- Flexible working environment in a dynamic office.
- Place of work: Coatzacoalcos, Veracruz
- Travel: 80% to other intervention areas
We encourage you to join our work culture that allows staff to share ideas and take responsibility . We encourage and give responsibility to our entire team at all levels, to help solve the complex problems we face. You will have many opportunities to be heard and to take initiative.
NRC is an equal opportunity employer whose policy is diversity, equity and inclusion of staff in terms of age, gender, ethnicity, nationality, physical ability, among others.
NRC may review applications prior to the closing of the vacancy announcement, so interested candidates are encouraged to express their interest as early as possible.
About us:
The Norwegian Refugee Council (NRC) is an international non-governmental organisation based in Oslo, Norway that works in over 35 countries providing humanitarian assistance to the most vulnerable populations. NRC has been responding to the growing internal and external displacement in Central America and Mexico since 2015, focusing on the protection crisis and integrating legal aid, education, shelter and infrastructure, water and sanitation, and livelihoods interventions.
NRC is an internationally renowned humanitarian assistance organization that has been working in Latin America for over 30 years, leading humanitarian action in many of the countries where it operates. In Mexico, NRC has been collaborating with local partners since 2019 and is currently expanding its reach, starting activities through direct implementation with NRC-hired personnel in Mexico, providing assistance to displaced people in the intervention areas in the country.
How to apply
INTERESTED PARTIES: Apply on our internal portal to access it click here . Only applications received through our portal will be considered.
